Need to contact

BCF

and make sure they reply?

BCF (Boating, Camping, Fishing) provides multiple support channels to make it easy for customers to get assistance. You can contact their Customer Care Centre by phone (1300 hotline), email, or online chat, or visit one of their 160+ stores nationwide for face-to-face help.

Shoppers often praise BCF’s knowledgeable and friendly in-store staff, who go out of their way to assist with purchases or product advice. Online orders are usually delivered smoothly, with many customers enjoying 1-hour Click & Collect for convenience. BCF also backs customers with policies like their Price Match Guarantee.

That said, reviews highlight some inconsistencies in online service – such as delivery delays and slower email responses. While BCF’s Trustpilot score sits around 2.4/5, they actively engage with customer feedback and are working to improve.

The most common complaints about BCF include:

• Delivery delays & shipping issues – late parcels, misrouted orders, or slow express shipping.
  
  
• Stock accuracy problems – Click & Collect confirmations for items not actually in stock.
  
  
• Customer service responsiveness – some online support responses felt slow or unhelpful.
  
  
• Returns & refund hiccups – occasional refund delays or difficulties with gift card payments.
  
  
• Warranty disputes – some customers felt the process took too long if a product issue wasn’t straightforward.
  
  
• Marketing frustrations – frequent notifications and difficulty unsubscribing.
  

Despite these challenges, most issues eventually get resolved with refunds, exchanges, or apologies – especially when escalated through Customer Care or in-store managers.

You can reach BCF support through several channels:

• Phone Support: Call 1300 880 764 for the Customer Care Centre. Best for urgent queries like order tracking, returns, or Club BCF membership.
  
  
• Email Support: Write to customercare@bcf.com.au. Include your order number, details, and any attachments. Replies usually within 24 hours.
  
  
• Live Chat: Available on the BCF website during business hours for real-time help. If offline, leave a message and expect an email response.
  
  
• Contact Form: Submit queries via bcf.com.au/contactus.
  
  
• In-Store: Visit a Service Desk at your nearest store for returns, warranty claims, or help finding products.
  
  
• Social Media: Reach out on Facebook, Twitter, or Instagram if other methods aren’t working.
  
  
• Track My Order: Use the tracking tool for order status.
  
  

💡 Tip: Call mid-morning on weekdays to avoid peak hold times. Always have your order number or Club BCF details ready for faster service.

• 30-Day Free Returns: Change-of-mind returns accepted within 30 days (unused, proof of purchase). In-store returns are easiest, but postal returns are free for eligible items under 22kg.
  
  
• Refunds: Processed to the original payment method. In-store refunds are immediate, postal returns may take up to 14 days.
  
  
• Order Cancellations: Orders can be cancelled by phone if not yet dispatched. Click & Collect orders are cancelled automatically after 14 days if uncollected.
  
  
• Price Match Guarantee: BCF matches lower advertised prices from Australian competitors on identical items (with conditions).
  
  
• Warranty & Repairs: Products come with consumer guarantees under ACL. Warranty claims handled in-store or via manufacturer assessment for complex gear.
  
  
• Shipping Policy: Free standard delivery on orders over $120 (excluding bulky items). Delivery typically 3–5 days metro, 3–10 days regional. Click & Collect available in 1 hour.