Had an issue with

Alinta Energy

? Get a real response.

If you’re dealing with an Alinta Energy issue like billing errors, missed connections, or customer service frustrations, here’s how to get help fast:

• Call Customer Service: Dial 13 13 58 and ask to lodge a complaint. You’ll get a reference number immediately. Keep it for follow-up.
  
  
• Online Form: Use Alinta’s website to submit a complaint via the Contact Us or Feedback form. You’ll get a confirmation email once it’s received.
  
  
• Email: Send your complaint (with account details and any evidence like screenshots) to the official customer service or complaints email listed on Alinta’s site. Expect a reply with a case ID.
  
  
• App or Portal: If you’re using the MyAccount portal or mobile app, look for support or contact features. Mention clearly it’s a complaint so it’s routed correctly.
  
  
• Note: Alinta doesn't handle complaints in-person - stick to the online or phone channels for tracking and proper response.
  

📌 Pro tip: Record the time, date, and name of any staff you speak with. It makes future escalation smoother.

Here’s what to expect once your complaint is submitted:

1. Acknowledgement: You’ll get a reference number - instantly by phone, or by email within a couple of days for online/email complaints.
   
   
2. Assignment: Complex complaints are assigned to a case manager in the Resolutions Team. You’ll likely hear from them directly with updates.
   
   
3. Investigation: Your complaint is reviewed using your billing history, usage data, or service records. Expect updates - especially for issues requiring more than a few days.
   
   
4. Resolution Timeframe: Most issues are resolved within 10 business days. Urgent matters (like disconnections) are usually fast-tracked.
   
   
5. Outcome: Solutions include billing adjustments, refunds, reconnections, or goodwill credits. You’ll get the outcome in writing, and be asked to confirm if you’re satisfied.
   
   
6. Closure: Once agreed, Alinta applies the fix and sends confirmation. If you’re unhappy, you can escalate to the next step.
   

Here are the most common complaints Alinta Energy customers raise, and how they’re usually resolved:

• High or Incorrect Bills: Often due to estimated readings or missed discounts. Alinta can re-read your meter, fix the error, and credit overpayments.
  
  
• Poor Customer Service: Long wait times, no call-backs, inconsistent info. These are escalated to a team lead or case manager (often with an apology or goodwill credit).
  
  
• Connection Delays: Missed move-in dates or switchovers from other providers. Alinta coordinates with your local distributor to fast-track the fix, often same-day.
  
  
• Unexpected Fees: Credit card surcharges or exit fees can be confusing. If unclear or wrong, Alinta usually waives them as a one-off.
  
  
• Meter or Supply Issues: Suspected meter faults or frequent outages? Alinta initiates a service request with the network. If your meter’s wrong, they’ll sort it.
  
  

🧾 Always check your bills. Most issues are fixable with a quick complaint.