Still waiting on a

Aussie Broadband

refund?

Refunds with Aussie Broadband are available in several situations:

• Pro-rata billing → Cancel mid-month and only pay for the days used. Any unused prepaid period is credited/refunded.
  
  
• No contracts (mostly) → Month-to-month plans allow cancellation anytime without exit fees. Hardware promos or waived setup fees may have conditions.
  
  
• Contract break fees → On legacy fixed-term contracts, refunds are pro-rata but early termination fees may apply.
  
  
• Outage compensation → Downtime of 2+ days can earn you a bill credit once resolved (not cash refund).
  
  
• Billing errors/overpayment → Double charges or incorrect billing are refunded on request.
  
  
• Equipment returns → Return supplied hardware on time to avoid non-return fees. If wrongly charged, fees are refunded after the return is confirmed.
  

1. Cancel or flag billing issue → Call Aussie Broadband support on 1300 880 905 (required for cancellations). State your request clearly (e.g., “I cancelled on X date and would like a pro-rata refund for unused days”).
   
   
2. Confirm final bill → A pro-rata adjustment will be calculated and applied. Ask support to confirm the credit/refund amount.
   
   
3. Provide payment details if needed → If your card/direct debit info isn’t valid anymore, provide current bank account details for EFT.
   
   
4. Refund processing → Refunds are processed via EFT or card reversal, usually within a few business days.
   
   
5. Follow up → Check your final invoice in the MyAussie portal or via email. If you see a credit but haven’t received funds after ~10 days, call support with your case/invoice number.
   

• Pro-rata refunds → Usually appear within 1–2 weeks of cancellation.
  
  
• Card reversals → Can show up in a few days, or next statement cycle.
  
  
• Bank transfers (EFT) → 1–3 business days once initiated.
  
  
• Outage credits → Applied on your next invoice after resolution.
  
  
• Delays → Holidays, billing cycles, or large amounts (requiring manager approval) may stretch to ~3 weeks.
  

• Direct bank transfer (EFT) → Standard method for direct debit customers.
  
  
• Credit card reversal → Refund back to the card on file.
  
  
• Account credit → If you still have active services, credits may apply to future bills automatically.
  
  
• Applied to other services → For multi-service accounts (e.g., broadband + mobile), refunds may offset charges across services unless you request payout.
  
  
• Cheque/manual → Rare, but available if EFT/card isn’t possible.
  

• Refund delays → Sometimes credits don’t trigger automatically. Call to confirm processing.
  
  
• Missing bank details → Refunds may stall if payment info was cleared at closure.
  
  
• Notice period confusion → Unlike TPG/iiNet, Aussie doesn’t require 30 days’ notice. Cancel anytime and unused days will be refunded.
  
  
• Credits left unclaimed → Referral or promo credits may sit on account unless requested as payout.
  
  
• Billing errors → Missed plan discounts or old pricing can result in large overpayments. Aussie will refund once raised.
  
  
• Outage credit limits → Refunds only for outages 2+ days. Shorter downtime are not covered unless exceptional.