Trying to cancel

Fitness First

? Avoid the runaround.

Fitness First Australia allows members to cancel their gym membership, but the rules depend on where you are in your contract.

Here’s how eligibility works:

• 7-day cooling-off period: New members can cancel within 7 business days of joining for a full refund of membership fees paid. An admin fee may apply if your access card or welcome items aren’t returned.
• Within a minimum contract term: If you cancel early during a fixed-term agreement (e.g. 12 months), an early termination fee applies.
  
  • Standard memberships: $295 / $245 / $195 depending on time remaining
  • Black Label / Diamond memberships: $395 / $345 / $295
• Special circumstances: Early termination fees may be waived for approved reasons such as serious illness, injury, or bankruptcy (evidence is required).
• After the minimum term: Once your contract ends (or if you’re on a rolling membership), you can cancel any time with no exit fee, provided you give notice.
• Notice period:
  
  • 30 days in most states
  • 14 days in ACT and South Australia
• Prepaid memberships: Upfront-paid memberships generally can’t be cancelled mid-term unless for approved reasons. In those cases, unused time may be refunded.
• Rolling memberships continue automatically: Fitness First memberships do not end automatically when the minimum term finishes - you must actively cancel.

In short, every Fitness First member can cancel. The cost and timing depend on contract status and notice requirements.

Fitness First requires members to notify their home club to cancel.

Step-by-step cancellation process

1. Contact your home club:
   Call 1300 55 77 99 or visit the club in person.
2. Request cancellation:
   Let staff know you want to cancel. They’ll confirm your membership type, contract status, and any fees.
3. Confirm notice period or fees:
   
   • If out of contract: your notice period begins immediately.
   • If in contract: you’ll be advised of the early termination fee.
4. Request written confirmation:
   Ask for an email confirmation showing your cancellation date and final payment.
5. Settle final payments or returns:
   Return your access card if cancelling during cooling-off, and ensure any fees or notice-period payments are processed.
6. Keep confirmation:
   Fitness First typically sends written confirmation within 14 days of your final membership date.

⚠️ Simply stopping direct debit without cancelling may lead to debt collection or extra fees. Always cancel through Fitness First directly.

• Cooling-off period: Cancel within 7 business days of joining for a refund.
• After minimum term: Cancellation takes effect after the 30-day notice period (14 days in ACT/SA).
• Billing during notice: Membership fees continue during the notice period.
• Fixed-term expiry: If you don’t cancel, memberships roll over automatically.
• Confirmation timing: Written confirmation should arrive within 14 days of termination.

To avoid paying an extra billing cycle, submit cancellation notice before your next debit date.

• No fee during cooling-off: Cancel within 7 business days for a refund (admin fee may apply if items not returned).
• Early termination fee (in contract):
  
  • Standard: $195 – $295
  • Premium tiers: $295 – $395
• No fee after contract: Only standard membership fees during notice period apply.
• Admin fees: Joining/admin fees are non-refundable after cooling-off.
• Missed cancellations: Stopping payments without cancelling may trigger default fees or collections.

Fitness First caps cancellation fees so you never pay more than remaining contract dues.