Need to contact

Adairs

and make sure they reply?

Adairs is a leading Australian retailer for bedding, furniture, and homewares, offering customer support across phone, live chat, email, and in-store help. Their local Australian-based service centre is a standout, with many customers noting the friendliness and professionalism of support staff.

The main contact line is 1300 783 005 (free call), backed up by online chat and a comprehensive Help Centre. Reviews are mixed overall — Trustpilot rates Adairs poorly (~1.7/5), while ProductReview users score them closer to 4/5, particularly praising in-store service. Many customers report courteous staff, clear answers, and quick fixes, while others cite frustration with delays and online order communication gaps.

Adairs emphasises being approachable, offering a call-back system so you don’t get stuck on hold, and publishing detailed FAQ content. Their ethos is solution-focused: clear communication, knowledgeable staff, and fair policies to give shoppers confidence.

Shoppers often highlight these recurring pain points:

• Delivery delays & poor updates – Large furniture and bedding orders sometimes miss promised dates, with limited courier communication.
  
  
• Tracking issues – Split shipments confuse Australia Post’s system, marking orders “delivered” when only part has arrived.
  
  
• Faulty products & warranty disputes – Some customers felt blamed for faults (e.g., quilts deteriorating, bed frames breaking early).
  
  
• Slow refunds & warranty claims – Big-ticket refunds (like beds) can drag on for months with repeated follow-ups.
  
  
• Unresponsive service – Complaints of emails or calls going unanswered.
  
  
• Return difficulties – Damaged or large-item returns often take time to coordinate and may involve extra fees.
  
  
• Policy confusion – Promotions (like Linen Lovers perks or cashback offers) sometimes create frustration when conditions aren’t clear.
  
  

Overall, customers value Adairs’ product quality and staff professionalism but want faster resolutions and clearer communication for online issues.

You’ve got multiple ways to reach Adairs:

• Phone (Call-Back Service) – Dial 1300 783 005. After a short hold, press “1” to request a call-back instead of waiting in queue (Mon–Fri, 10am–5pm AEST).
  
  
• Live Chat – Available weekdays 9am–5pm via the Contact Us page. Great for quick queries or tracking updates.
  
  
• Email / Online Form – Submit detailed issues with photos through the online enquiry form on the Contact Us page. Expect a response in 1–2 business days.
  
  
• In-Store Help – Visit any Adairs store for returns, exchanges, or advice. Staff often resolve issues on the spot.
  
  
• Help Centre & FAQs – Adairs Help Centre covers delivery, returns, Linen Lovers membership, and more.
  
  
• Social Media – You can message Adairs on Facebook or Instagram, though most cases are redirected to official support.
  

• Returns & Refunds – Items can be returned within 60 days (90 for Linen Lovers), unused and in original condition. Refunds processed within 10 business days. Hygiene-sensitive items (pillows, quilts, protectors) can’t be returned if opened unless faulty.
  
  
• Oversized Item Returns – Furniture and rugs incur a 30% change-of-mind return fee, plus original delivery fees are non-refundable. Faulty oversized items are collected free of charge.
  
  
• Faulty Products – Covered under Australian Consumer Law. Remedies include repair, replacement, or refund. Photos may be required to expedite claims.
  
  
• Exchanges – In-store exchanges available; online purchases must be returned for refund and re-ordered.
  
  
• Order Cancellations – Once confirmed, online orders generally can’t be cancelled. Customers must receive and return the item. Call & Collect orders are more flexible.
  
  
• Linen Lovers Membership – Members enjoy 10% discounts, free shipping over $50, and extended returns. Membership queries can be handled through the same support channels.
  
  
• Shipping – Standard delivery free over $175 ($50 for Linen Lovers). Orders typically ship within 3–5 business days, with furniture delivered via courier scheduling.