Not sure if you can return your

Spotlight

purchase?

Spotlight accepts change-of-mind returns within 28 days of purchase,as long as you meet the conditions.

28-Day Change-of-Mind Returns

You have 28 days from the purchase date to return items for a refund or exchange. After 28 days, change-of-mind returns are generally refused.

Proof of Purchase Required

Bring one of the following:

• Original receipt
  
  
• Online tax invoice
  
  
• Bank statement (case-by-case)
  
  
• VIP membership purchase history
  

A receipt or invoice is strongly preferred.

Condition Requirements

Items must be:

• Unused
  
  
• Undamaged
  
  
• In original packaging
  
  
• In resellable condition
  
  
• With all parts, manuals, and accessories

Spotlight may refuse the return if the item is used, missing parts, or not fit for resale.

Non-Returnable Items (Change of Mind)

The following items cannot be returned for change of mind:

• Cut-to-length fabrics, laces, trims
  
  
• Bridal fabrics
  
  
• Clearance items
  
  
• Opened sewing machines, crafting machines
  
  
• Custom-made curtains, blinds, shutters
  
  
• Supplier Direct and Online-Only items
  
  
• Cut-to-size blinds
  
  
• Gift cards
  

ID May Be Required

Spotlight may request ID (e.g., driver’s licence) to record the return. This is standard practice and aligns with their policy.

Faulty Items

Faulty goods are always eligible for a remedy under Australian Consumer Law, even outside 28 days or in a non-returnable category.

Spotlight offers both in-store and online return options.

1. In-Store Returns (Recommended)

Bring your item and proof of purchase to any Spotlight store. Staff will:

• Inspect the item
  
  
• Verify eligibility
  
  
• Process a refund, exchange, or store credit
  

Returns typically take just a few minutes.

2. Online Order Returns by Mail

Spotlight encourages store returns, but postal returns are possible.

Step 1 — Contact Spotlight Customer Service‍

Use the Contact Us form or call customer service with:

• Order number
  
  
• Item you wish to return
  
  
• Reason for return
  
  

Step 2 — Pack your item‍

Securely package the product with:

• Original packaging
  
  
• A copy of your invoice or order details
  
  

Step 3 — Post your return‍

Spotlight will provide the return address. You must pay return shipping for change-of-mind returns.

Step 4 — Exchange via mail
Spotlight generally processes mailed returns as refunds, you then place a new order if needed.

3. Bulky & Supplier Direct Returns

Large items, big rolls of fabric, furniture, and Supplier-Direct products follow a special process. Contact customer service for instructions.

4. Faulty Items

Faulty goods can be returned in-store or via customer service. Spotlight may:

• Repair
  
  
• Replace
  
  
• Refund
  

They may request photos or send items for manufacturer assessment.

28-Day Return Window

Strictly enforced for change-of-mind returns.

Product Inspection

Staff will check:

• Return date
  
  
• Product condition
  
  
• Packaging
  
  
• Completeness
  
  
• Proof of purchase
  
  

Original Packaging Required

Include all original parts, tags, manuals, and boxes.

Refund vs Exchange

Within 28 days, you can choose:

• Refund to original payment method
  
  
• Exchange for another product
  
  
• Store credit/exchange voucher
  
  

ID Tracking

Spotlight may log your ID for return verification.

Faulty Goods Exception

Faulty goods are returnable regardless of timeframe under Australian Consumer Law.

In-Store Returns — Free

Spotlight does not charge for returns made in-store.

Postal Returns — Customer Pays (Change of Mind)

Spotlight does not offer free return shipping for change-of-mind returns. You must cover the postage cost when mailing an item back.

Original Delivery Fees

Not refunded for change-of-mind returns.

Refunded Shipping for Faulty Items

If Spotlight sent a faulty or incorrect product, they will:

• Cover return shipping
  
  
• Refund original delivery costs
  
  
• Or reimburse reasonable expenses with proof
  
  

Click & Collect Returns

Treat Click & Collect items the same as in-store purchases, bring them back to any store.

Refund Method

Refunds are issued to your original payment method:

• Card → same card
  
  
• PayPal/Afterpay → refunded through platform
  
  
• Cash → refunded in-store (or to card for large amounts)
  
  
• Gift card purchase → refunded to a gift card
  

Exchange Process

Spotlight may process an exchange as:

• Return + new purchase
  
  
• Direct item swap at equal value
  
  

Store Credit / Exchange Vouchers

Issued if:

• You don’t have a receipt (discretionary)
  
  
• You choose store credit
  
  
• You exchanged for a cheaper product
  
  

Refund Timelines

• In-store refunds: immediate processing, 2–5 business days to appear
  
  
• Postal returns: allow 1–2 weeks for shipping + processing
  

Notifications

For mailed returns, Spotlight typically emails once processed.