How to claim

Amart Furniture

's warranty policy and what’s covered

All furniture and homewares sold by Amart Furniture are covered under their Quality Guarantee, ensuring products are free from defects in materials and workmanship throughout the stated warranty period.

• Standard Coverage: Most items, including online-exclusive products, offer at least a 2-year standard warranty unless noted differently on the product page.
  
  
• Extended Warranties: Premium products such as Orthokinetic mattresses often come with extended warranties of up to 10 years.
  
  

The warranty period starts from the date of purchase (shown on your tax invoice). If a serious defect appears within the first 12 months for items under $500 (up to 36 months for higher-priced items), you may choose between repair, replacement, or a full refund. Beyond this initial period, Amart will continue to provide repairs, replacements, or refunds as appropriate.

This warranty is in addition to your rights under Australian Consumer Law (ACL), enhancing, not limiting, your protections.

To submit a warranty claim with Amart Furniture, follow these straightforward steps:

1. Contact Amart: Get in touch immediately after noticing the defect via Customer Care or at your nearest store. Keep your receipt or tax invoice handy, as proof of purchase is required.
   
   
2. Submit a Claim Form:
   
   
   • General products: Use Amart’s online Warranty Claim portal.
     
     
   • Orthokinetic Mattresses: Download and fill out the Orthokinetic Mattress Guarantee form.
     
     
   • Upholstery & Other Mattresses: Use the online claim form via the Customer Solutions portal. If you require help, Live Chat assistance is available.
     
     
3. Assessment: Amart will typically respond within 3 business days. Additional information or an in-home inspection by a qualified technician may be requested.
   
   
4. Resolution: Depending on the assessment, you’ll receive a repair, replacement, or refund. If a replacement is provided, your warranty continues from the original purchase date.
   
   

Direct Claim Contacts:

• Phone: 1800 937 566 (toll-free)
  
  
• Email: customer.care@amartfurniture.com.au
  
  
• Live Chat: Available directly on Amart’s website.
  

Amart’s warranty excludes coverage for:

• Normal Wear & Tear: Gradual wear, fabric fading, cushion compression, minor fraying, or scratches from regular use.
  
  
• Misuse or Improper Care: Damage caused by improper use, incorrect cleaning, liquids, harsh chemicals, or pets.
  
  
• Commercial Use: Items used in commercial settings or beyond their intended weight or capacity limits.
  
  
• Acts of God & External Causes: Damage due to natural disasters (e.g., floods, earthquakes) or power surges.
  
  
• "As-Is" or Clearance Items: Limited warranty coverage applies based on item price (e.g., 3 months if under $250, up to 2 years if over $1,500). Pre-disclosed defects at purchase are excluded.
  
  
• Change-of-Mind: Not covered under warranty. Amart’s separate returns policy may apply.
  

To ensure your warranty claim with Amart Furniture is processed efficiently, have the following documentation ready:

• Proof of Purchase: Original tax invoice, receipt, bank statement, or order confirmation email.
  
  
• Photos or Videos: Provide clear images or videos of visible defects via the online claim portal.
  
  
• Product Details: Include product name, SKU, date issue noticed, and detailed descriptions of the fault.
  
  
• Completed Warranty Form: Required for specific products like Orthokinetic mattresses (include serial numbers or tags).
  
  
• Identification: In rare circumstances (e.g., lost proof of purchase), photo ID may be requested.
  
  
• Inspection Reports: Amart-arranged technician inspection reports become part of your claim documentation.
  

Amart Furniture aims to handle warranty claims promptly and transparently:

• Initial Response: Expect an acknowledgment within 3 business days.
  
  
• Assessment: Simple issues can be resolved quickly; complex issues may require an in-home inspection, typically scheduled within 1-2 weeks.
  
  
• Resolution: Replacements often occur within days if in stock; repairs or special orders may take 3-6 weeks, depending on parts availability.
  
  
• Communication: Throughout the process, Amart keeps you informed. You can always contact Customer Care for updates or clarity.
  
  

Straightforward warranty claims often conclude within 1-2 weeks, whereas more involved claims might extend to a few weeks. Amart strives to deliver a resolution you’re satisfied with promptly.