

Bought something from Amart Furniture that broke too soon?
What does Amart Furniture's warranty cover?
All furniture and homewares sold by Amart Furniture are covered under their Quality Guarantee, ensuring products are free from defects in materials and workmanship throughout the stated warranty period.
- Standard Coverage: Most items, including online-exclusive products, offer at least a 2-year standard warranty unless noted differently on the product page.
- Extended Warranties: Premium products such as Orthokinetic mattresses often come with extended warranties of up to 10 years.
The warranty period starts from the date of purchase (shown on your tax invoice). If a serious defect appears within the first 12 months for items under $500 (up to 36 months for higher-priced items), you may choose between repair, replacement, or a full refund. Beyond this initial period, Amart will continue to provide repairs, replacements, or refunds as appropriate.
This warranty is in addition to your rights under Australian Consumer Law (ACL), enhancing, not limiting, your protections.
How to claim a warranty with Amart Furniture
To submit a warranty claim with Amart Furniture, follow these straightforward steps:
- Contact Amart: Get in touch immediately after noticing the defect via Customer Care or at your nearest store. Keep your receipt or tax invoice handy, as proof of purchase is required.
- Submit a Claim Form:
- General products: Use Amart’s online Warranty Claim portal.
- Orthokinetic Mattresses: Download and fill out the Orthokinetic Mattress Guarantee form.
- Upholstery & Other Mattresses: Use the online claim form via the Customer Solutions portal. If you require help, Live Chat assistance is available.
- General products: Use Amart’s online Warranty Claim portal.
- Assessment: Amart will typically respond within 3 business days. Additional information or an in-home inspection by a qualified technician may be requested.
- Resolution: Depending on the assessment, you’ll receive a repair, replacement, or refund. If a replacement is provided, your warranty continues from the original purchase date.
Direct Claim Contacts:
- Phone: 1800 937 566 (toll-free)
- Email: customer.care@amartfurniture.com.au
- Live Chat: Available directly on Amart’s website.
Exclusions & limitations - when Amart Furniture's warranty doesn't apply
Amart’s warranty excludes coverage for:
- Normal Wear & Tear: Gradual wear, fabric fading, cushion compression, minor fraying, or scratches from regular use.
- Misuse or Improper Care: Damage caused by improper use, incorrect cleaning, liquids, harsh chemicals, or pets.
- Commercial Use: Items used in commercial settings or beyond their intended weight or capacity limits.
- Acts of God & External Causes: Damage due to natural disasters (e.g., floods, earthquakes) or power surges.
- "As-Is" or Clearance Items: Limited warranty coverage applies based on item price (e.g., 3 months if under $250, up to 2 years if over $1,500). Pre-disclosed defects at purchase are excluded.
- Change-of-Mind: Not covered under warranty. Amart’s separate returns policy may apply.
Required documentation for Amart Furniture warranty claims
To ensure your warranty claim with Amart Furniture is processed efficiently, have the following documentation ready:
- Proof of Purchase: Original tax invoice, receipt, bank statement, or order confirmation email.
- Photos or Videos: Provide clear images or videos of visible defects via the online claim portal.
- Product Details: Include product name, SKU, date issue noticed, and detailed descriptions of the fault.
- Completed Warranty Form: Required for specific products like Orthokinetic mattresses (include serial numbers or tags).
- Identification: In rare circumstances (e.g., lost proof of purchase), photo ID may be requested.
- Inspection Reports: Amart-arranged technician inspection reports become part of your claim documentation.
How long does the warranty claim process take with Amart Furniture?
Amart Furniture aims to handle warranty claims promptly and transparently:
- Initial Response: Expect an acknowledgment within 3 business days.
- Assessment: Simple issues can be resolved quickly; complex issues may require an in-home inspection, typically scheduled within 1-2 weeks.
- Resolution: Replacements often occur within days if in stock; repairs or special orders may take 3-6 weeks, depending on parts availability.
- Communication: Throughout the process, Amart keeps you informed. You can always contact Customer Care for updates or clarity.
Straightforward warranty claims often conclude within 1-2 weeks, whereas more involved claims might extend to a few weeks. Amart strives to deliver a resolution you’re satisfied with promptly.
Amart Furniture cases submitted through Ajust
Recent Amart Furniture customer warranty experiences
Positive Experiences: Customers frequently commend Amart for quick resolutions, particularly for products delivered faulty. One customer praised the North Lakes store for immediately arranging a lounge replacement with minimal hassle.
Claims Initially Denied but Later Approved: Some claims initially rejected due to perceived misuse were later approved after persistence from customers who provided additional evidence or escalated their case. One customer successfully reversed an initial denial for an internal couch defect, eventually receiving a full store credit after further review.

Official Amart Furniture Warranty Policies & Support Links
- Quality Guarantee Policy: Amart Furniture Quality Guarantee
- Warranty Claim Submission: Warranty Claim Portal
- Customer Care: Contact Amart | Phone: 1800 937 566 | Email: customer.care@amartfurniture.com.au | Live Chat available.
- Returns & Refunds: Amart Returns & Refunds Policy
- Warranty FAQs: Amart FAQs – Quality Guarantee
Amart Furniture Warranty FAQs
What does Amart Furniture’s warranty actually cover?
Amart Furniture’s warranty covers defects in materials and workmanship for at least two years, with premium items like Orthokinetic mattresses extending up to 10 years. This ensures buyers receive quality products without hidden flaws. Coverage includes repair, replacement, or refund, and your rights under Australian Consumer Law always apply, offering extra protection if issues arise.
How do I make a warranty claim with Amart Furniture?
To claim, contact Amart immediately after spotting a defect and submit the relevant online form with proof of purchase and photos of the issue. Amart usually responds within three business days and may arrange a technician visit. Depending on the findings, you’ll receive a repair, replacement, or refund, with your warranty continuing from the original purchase date.
What is not included under Amart Furniture’s warranty?
The warranty does not cover normal wear and tear, misuse, improper cleaning, pet damage, or items used commercially. Damage from natural disasters and defects disclosed at purchase are also excluded. Clearance and “as-is” items have limited coverage, and change-of-mind returns fall under Amart’s separate returns policy, not warranty protections.
How long does an Amart Furniture warranty claim usually take?
Most claims receive a response in three business days, with straightforward cases resolved in 1-2 weeks. More complex claims, especially those needing inspections or custom parts, can take 3-6 weeks. Throughout the process, Amart keeps you updated, so you always know the status of your repair, replacement, or refund.
If you don’t act now, you might lose your rights.
We’ll help you file a complaint and use your warranty the way it was meant to work.