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Aldi

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Aldi Australia operates with a streamlined, no-frills customer service approach, prioritising efficiency and low prices. Aldi stores don't have individual phone lines and customers are encouraged to contact their central automated phone line (13 25 34) or the online Help Centre for most queries.

While this lean structure keeps costs low, Aldi still maintains strong customer satisfaction, repeatedly earning Roy Morgan’s Supermarket of the Year awards and an impressive average satisfaction score of 88.8%. Customers appreciate Aldi’s “Good Different” style, known for its friendly in-store service, generous 60-day refund policy, and transparent communication - ensuring confidence in shopping despite the limited traditional customer service channels.

Customers frequently mention frustrations around the availability of Special Buys, which often sell out rapidly, leading to disappointment. Product quality issues occasionally arise, such as faulty appliances or below-standard grocery items, though Aldi typically resolves these swiftly through its generous refund or replacement guarantee.

Limited customer service access is another notable concern. Because Aldi doesn't provide traditional phone-based customer support, shoppers must rely on in-store assistance or online forms, sometimes causing delays and dissatisfaction when responses seem generic or slow.

Further complaints occasionally include Aldi’s no home delivery or click-and-collect options, a deliberate cost-saving decision by Aldi. Less frequently, customers mention pricing errors at checkout or dissatisfaction with Aldi’s famously speedy (but occasionally rushed) checkout process.

Despite these points, Aldi’s low prices, transparent policies, and high overall customer satisfaction generally outweigh these concerns.

1. Online Help Centre

The fastest way to reach Aldi’s customer support is via their online Help Centre at help.aldi.com.au. You’ll find easy-to-use forms for different inquiries (product feedback, store complaints, etc.) which ensure your query is directed efficiently.

2. Phone (13 ALDI)

Dial Aldi’s national support line at 13 25 34. While helpful for basic information or product recall notices, this automated line primarily redirects you to online resources. Be ready to go online or visit your nearest store for further help.

3. In Store

For quick resolutions, especially refunds or product issues, visit any Aldi store. Aldi staff can handle returns instantly, no questions asked, provided you have your product and receipt (though often even without receipts for everyday grocery items).

4. Social Media

You can also reach Aldi Australia via official Facebook, Instagram, or Twitter (X) pages for general questions or follow-ups. While handy for quick queries, detailed product issues usually get directed back to the online Help Centre.

5. Mail

For formal complaints or other official communications, you can write to: ALDI Australia, Locked Bag 56, St. Marys Delivery Centre, NSW 2760

Keep your receipts, product details, and store information handy to expedite the resolution process.

Refund & Return Policy
Aldi’s robust 60-day money-back guarantee ensures peace of mind. Return any product (including groceries or Special Buys) within this timeframe for a hassle-free refund or replacement. Just visit any Aldi store with the item and proof of purchase (receipt preferred).

Manufacturer Warranties
Special Buys like electronics (Bauhn, Medion brands) often include 1–2-year warranties from the manufacturer. If issues arise, contact the manufacturer directly (details provided with the product) or return to Aldi stores for assistance.

No Price Matching
Aldi doesn't price match, focusing instead on consistently offering competitive, upfront pricing. If you spot lower prices elsewhere, Aldi’s policy is simply to provide unbeatable value through regular special offers.

Cancellation Policy
Since Aldi doesn't offer online sales in Australia, cancellations simply involve returning products within the 60-day window. ALDImobile and other Aldi services have separate, flexible cancellation terms with no lock-in contracts.

Complaints Resolution
Submit complaints via the online Help Centre or postal mail. Aldi generally responds within a few business days, aiming to resolve issues quickly, though response times vary. For urgent store-specific matters, speaking directly to a store manager can often resolve issues immediately.

Scam Warnings
Be cautious of fake websites or social media scams claiming to represent Aldi online stores. Aldi Australia does not sell online—always confirm offers via official Aldi channels.