Not sure if you can return your

Foot Locker

purchase?

Foot Locker Australia has one of the stricter policies in Australian retail, so knowing the rules upfront avoids a lot of headaches.

28-Day Return Window

You must return your item within 28 days of purchase (in-store) or delivery (online). Returns after 28 days are not accepted.

Unworn, New Condition Only

Items must be:

• Completely unworn
  
  
• Clean soles (indoor try-on only)
  
  
• No creases, marks, or signs of use
  
  
• Clothing unwashed with tags attached
  

If the item can’t be resold, it won’t be refunded.

Original Packaging Required

Especially for shoes - you must have the original, undamaged shoebox. Returning without the box? That’s an automatic refusal.

Proof of Purchase Required

Bring:

• Receipt (in-store)
  
  
• Order confirmation / Tax Invoice (online)
  

No receipt? You may only get exchange/store credit at the lowest price in the last 60 days, at manager discretion.

Exclusions

Foot Locker may deny change-of-mind returns for:

• Socks, underwear, headwear (for hygiene)
  
  
• Limited edition / “heat” releases
  
  
• Clearance / “Final Sale” items
  
  
• Gift cards
  

Always check your receipt or item description if you suspect restrictions apply.

FLX Members Perks

FLX members may receive:

• Easier receipt lookup
  
  
• Better support through purchase history
  

But the 28-day limit still applies.

You can return in-store or online, with very different costs and outcomes.

1. In-Store Returns (Fastest, Easiest, Free)

You can return any Foot Locker Australia purchase (online or in-store) to any Foot Locker retail store.

Bring:

• Unworn items
  
  
• Original shoebox
  
  
• Receipt/order confirmation
  
  
• Card used for the purchase
  

In-store staff will inspect and process your refund immediately to your original payment method (including PayPal, Afterpay, Klarna).

2. Online Returns via ReadyReturns (for Online Orders)

If you can’t visit a store, use Foot Locker’s official returns portal:

ReadyReturns Portal: https://footlockerau.readyreturns.com

Process:

1. Enter your order number + email
   
   
2. Select items and return reasons
   
   
3. Generate a prepaid Australia Post shipping label
   
   
4. Print the label OR show the barcode at AusPost for printing
   
   
5. Include the packing slip inside
   
   
6. Never apply labels directly to shoeboxes
   
   
7. Drop off at any Australia Post outlet
   

One parcel = one order - don’t mix multiple orders.

3. Exchanges

• Foot Locker does not offer exchanges by mail.
  
  
• For size swaps, go in-store for a free exchange within 28 days.
  
  
• If in-store isn’t possible, return by mail and place a new order.
  

4. Customer Support

Use Foot Locker AU’s Help Centre for issues: https://help.footlocker.com.au/hc/en-au/requests/new

They can manually generate labels, troubleshoot portal errors, and verify product issues.

Strict 28-Day Deadline

No Christmas extensions, no grace period. After 28 days → return refused & item sent back.

Condition Checks

Foot Locker staff inspect for:

• Dirt, wear, or creasing
  
  
• Missing tags
  
  
• Damaged packaging
  
  
• Washed clothing
  
  
• Signs of misuse (abrasions, cuts, machine washing damage)
  

If the item isn’t pristine, the return will be rejected.

Non-Compliant Returns

If you mail back used items or items without a box, Foot Locker will:

• Reject the return
  
  
• Send the item back to you
  
  
• Possibly charge you a re-delivery fee
  

Faulty or Incorrect Items

You’re still protected under ACL consumer guarantees. Report errors/faults ASAP — ideally within 14 days of delivery.

Faulty items may still be returnable after 28 days if defect-related.

No-Receipt Returns

Manager discretion only. You may get:

• Exchange
  
  
• Store credit
  

In-Store Returns: Free

No return shipping cost. No processing fees. Fastest method for refunds and exchanges.

Online Returns Fee — $10 Handling Charge

For all change-of-mind postal returns, a $10 fee is deducted from your refund. (This covers the prepaid return label.)

Fee Is NOT Charged If:

• Wrong item shipped
  
  
• Damaged item received
  
  
• Item not as described
  
  
• Item defective/faulty
  

Return reasons marked as “faulty/damaged” are automatically fee-free in the portal.

Original Shipping Fees

• Refunded if the product was faulty
  
  
• Not refunded for change of mind
  

Refund Timing

Foot Locker asks for:

• Up to 2 weeks to receive & inspect your return
  
  
• Plus 5–7 business days for refund to appear depending on payment method
  

Afterpay, Klarna, and PayPal refunds depend on the payment platform’s timeline.

Refund Method

Refunds go back to your original payment method:

• Card
  
  
• PayPal
  
  
• Afterpay / Klarna (through the provider)
  
  
• Gift card refunds → gift card credit
  

Processing Time

Typical timeline:

• 10–14 days from the date Foot Locker receives your return
  
  
• Then your bank/payment provider adds extra days
  

Partial Refunds

Change-of-mind postal returns will show:

• Refund MINUS the $10 return fee
• No refund of original shipping (unless faulty)
  

Exchanges

In-store only. If price differs:

• Pay the difference
  
  
• Or receive the difference back to original payment