Bought something from

Adairs

that broke too soon?

Adairs provides warranty coverage in line with Australian Consumer Law, guaranteeing products are of acceptable quality and fit for purpose. All Adairs merchandise – from homewares to furniture – is covered by consumer guarantees, meaning if an item has a manufacturing defect or isn’t as described, you’re entitled to a remedy (repair, replacement, or refund).

Some categories have extended warranties for extra peace of mind:

• Premium Mattresses: 10-year warranty against defects in materials and workmanship.
  
  
• Select Furniture Collections (e.g. Mark Tuckey): 5-year warranty on each piece.
  
  
• Other Homewares & Textiles: Covered for their reasonable lifespan under law.
  
  

Coverage applies to manufacturing faults (e.g. stitching errors, structural flaws, material failures) occurring under normal use. With Adairs, customers can shop with confidence that genuine product issues will be resolved.

Making a warranty claim with Adairs is straightforward:

1. Contact Customer Service – Call 1300 783 005 (Australia) or submit a warranty enquiry via the online Contact Us form. In-store purchases can also be returned to any Adairs store.
   
   
2. Provide Proof of Purchase – Receipt, order confirmation email, or membership account record is required.
   
   
3. Explain the Issue – Clearly describe the fault. Include photos for online claims, or bring the item to a store for staff to inspect.
   
   
4. Follow Instructions – Staff may arrange an immediate exchange, replacement, or refund. For large items, Adairs will coordinate pickup or courier collection.
   
   
5. Await Resolution – Once submitted with all necessary details, Adairs will evaluate and resolve your claim promptly, keeping you updated.
   
   

💡 Helpful contacts:

• Phone: 1300 783 005 (Mon–Fri, business hours)
  
  
• Online: Adairs Contact Form
  
  
• In-store: Visit any branch (use the Store Finder).
  

Adairs’ warranty is designed to cover manufacturing faults - but there are exclusions:

• Normal wear & tear: Flattening of mattresses (<5% height loss), fading fabrics, cushion softening.
  
  
• Misuse or improper care: Pet damage, incorrect cleaning, or using items contrary to care instructions.
  
  
• Accidental/external damage: Spills, burns, cracks, or breakage after purchase.
  
  
• Unsuitable environment: Mattresses used without proper base support, furniture exposed outdoors.
  
  
• Alterations or modifications: Re-upholstery, cutting curtains, etc.
  
  
• No proof of purchase: Without a receipt or order record, Adairs may decline a claim.
  
  

Adairs will cover genuine faults, but not misuse, neglect, or conditions outside their control.

To speed up your claim, be prepared with:

• Proof of purchase – Receipt, invoice, or online order confirmation.
  
  
• Product details – Name, model, batch/serial number (if applicable).
  
  
• Description of the issue – When you noticed it and how it occurred.
  
  
• Photographic evidence – Images or video of the fault.
  
  
• Contact and pickup details – For coordinating returns or inspections.
  
  
• Warranty/Tag info – Any warranty cards or booklets supplied.
  
  

💡 Keeping receipts and documenting issues early greatly increases the chance of a quick resolution.

• Initial Response: Online claims usually acknowledged within 1–3 business days. In-store exchanges may be immediate.
  
  
• Assessment: Minor claims often resolved quickly. Larger items (furniture, mattresses) may take up to 2 weeks for assessment or manufacturer consultation.
  
  
• Return/Pickup: Prepaid return labels provided for smaller items. Courier pickups arranged for bulky items.
  
  
• Resolution: Refunds processed within ~10 business days of return, replacements dispatched within days of approval.
  
  
• Special Cases: Made-to-order furniture may take 12–14 weeks for replacement production.
  
  
• Communication: Adairs keeps customers updated by email/phone throughout the process.
  
  

In most cases, warranty claims are finalised within 1–3 weeks.