Bought something from

Bing Lee

that broke too soon?

Bing Lee provides warranty coverage on all appliances and electronics it sells, ensuring customers are protected against manufacturing defects and material faults. Every new product purchased from Bing Lee comes with a manufacturer’s warranty, typically lasting 12 months, though some premium brands offer longer terms (e.g., 2 years or more on select TVs, fridges, or laptops).

Under this warranty, you’re entitled to a free repair, replacement, or refund if your product develops a manufacturing fault within the warranty period. Bing Lee also honours Australian Consumer Law (ACL), which means even outside the manufacturer’s warranty, you still have rights if the product fails prematurely or isn’t of acceptable quality.

Coverage includes:

• Faulty components or materials.
  
  
• Manufacturing defects (e.g., a fridge that stops cooling, a TV with panel issues).
  
  
• Early-life failures or products not “fit for purpose.”
  
  
• Repairs or replacements coordinated via Bing Lee or the manufacturer’s service network.
  
  

Extended coverage available: If you purchased the Back Up Plan (Bing Lee’s extended warranty), your product is protected beyond the standard period - with added benefits such as technical support, guaranteed repairs, or replacement options for a set number of years.

If your Bing Lee purchase develops a fault, here’s how to make a warranty claim:

Step 1: Report the issue immediately: Contact Bing Lee as soon as you notice a problem.

• Call 1300 609 228 (Customer Care / Warranty Hotline).
  

• Or visit your nearest Bing Lee store (ideally where you made the purchase).
  
  

Step 2: Provide proof of purchase: Have your receipt, tax invoice, or online order confirmation ready. Also note the product’s model and serial number (usually found on a label on the item).

Step 3: Describe the problem clearly: Be specific. The clearer your explanation, the faster they can assist. Bing Lee staff may troubleshoot minor issues over the phone before logging a formal claim.

Step 4: Follow service instructions‍

Bing Lee will guide you on next steps:

• In-store inspection: For small items (e.g., coffee makers, headphones).
  
  
• Manufacturer service referral: For major brands (e.g., Samsung, LG, Sony) — often the fastest route for repairs.
  
  
• Home service: For large appliances, Bing Lee or the manufacturer may send an authorised technician to your home.
  
  

If photos or videos can help demonstrate the fault, Bing Lee may ask for them to speed up verification.

Step 5: Resolution‍

Once the fault is confirmed, Bing Lee will arrange one of the following:

• Repair: Fixing the defect via an authorised technician.
  
  
• Replacement: A new or equivalent model if repair isn’t viable.
  
  
• Refund or store credit: Offered in cases of major failure or if a repair/replacement isn’t practical.
  

💡 Tip: Keep a record of your claim reference number and any correspondence, this helps track your case if follow-up is needed.

Extended warranty claims: If your product is under the Back Up Plan, check your plan documents for claim instructions or call Bing Lee - they’ll direct you to the right support line.

Bing Lee’s warranty (and the manufacturer’s warranty) applies only to manufacturing defects - not damage or issues caused by misuse, accidents, or normal aging.

Common exclusions:

• Accidental damage: Drops, spills, or power surges.
  
  
• Misuse or neglect: Using appliances outside recommended conditions (e.g., overloading a washing machine, using a blender commercially).
  
  
• Consumable parts: Filters, batteries, bulbs, or fuses that wear out with normal use.
  
  
• Cosmetic wear: Scratches, scuffs, discolouration, or minor dents after purchase.
  
  
• Unauthorised repairs or modifications: Any tampering voids coverage.
  
  
• Software issues or data loss: Warranties typically cover hardware only.
  
  
• Commercial use: Unless specified as “commercial-grade,” using a domestic product in a business voids warranty.
  
  
• Serial number tampering: Removal or defacing of serial labels cancels coverage.
  
  

✅ Covered Example: A TV panel fails within 12 months due to a factory defect.
‍
❌ Not Covered Example: TV screen cracked due to accidental impact.

If unsure, Bing Lee or the manufacturer can confirm whether your issue qualifies for warranty coverage.

Having the right paperwork ready ensures your claim is processed quickly.

You’ll need:

• Proof of purchase: Receipt, invoice, or online order confirmation.
  
  
• Product details: Model name, serial number, and purchase date.
  
  
• Warranty certificate (if provided): Some brands include one for reference.
  
  
• Personal details: Full name, contact info, and order number.
  
  
• Description of the issue: Include when and how it occurred.
  
  
• Photos or videos: Evidence of the fault (e.g., error message, physical defect).
  
  
• Extended warranty contract number: If claiming under the Back Up Plan.
  
  

💡 Pro Tip: If you’ve lost your receipt, Bing Lee may retrieve your record via card transaction or customer account, but having your invoice makes things faster.

Warranty claim timelines at Bing Lee vary depending on the issue and product type, but here’s what you can expect:

Acknowledgement:

• Online/email claims: 24–48 hours.
  
  
• Phone/in-store claims: Same day.
  
  

Assessment & Repair:

• Small appliances: May be assessed and replaced on the spot.
  
  
• Large appliances: Often referred to manufacturer service; technician appointments take around 1–2 weeks.
  
  
• Repairs: Simple fixes can take under a week; complex parts orders may extend this to 2–4 weeks.
  
  

Replacements:

• If approved and stock is available, replacement units are usually arranged within days.
  
  

Refunds:

• Processed once approval is confirmed; funds typically return to your account within 3–5 business days.
  
  

Typical total timeline:

• Simple exchange: Same day to 3 days.
  
  
• Manufacturer repair: 1–3 weeks.
  
  
• Complex cases: Up to 4 weeks depending on parts or logistics.
  
  

If it’s been more than 10 business days without an update, follow up with Bing Lee using your claim reference. They can check your case status and expedite if needed.