Bought something from
FedEx
that broke too soon?

We’ll help you check if it’s still under warranty and submit a claim that gets taken seriously.

Check my
FedEx
warranty
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Edited by:
Ajust Content Team
Last updated:
September 16, 2025
AI-sourced. Human-edited. Made clear for you.

What does
FedEx
's warranty cover?

  • Default liability: FedEx covers shipments up to USD $100 at no charge.

  • Declared value: You can pay extra to raise FedEx’s liability cap (not full insurance).

  • Money-Back Guarantee (MBG): On eligible express services, FedEx refunds shipping charges if a package misses its guaranteed delivery window.

  • Limitations: FedEx may suspend or exclude MBG in peak seasons or uncontrollable events.

  • Insurance note: FedEx does not sell all-risk insurance. Higher coverage requires third-party insurance.

How to claim a warranty with
FedEx

  1. Get the Claim Form: Download from FedEx Claims AU or request from FedEx support via 13 26 10.

  2. Fill out details: Provide shipment tracking number, shipper/recipient info, description of issue, and claim amount.

  3. Gather documents: Proof of shipment (air waybill), proof of value (invoice/receipt), photos of damage or FedEx inspection report.

  4. Submit: Send via email (aucsr@fedex.com), online portal, fax, or post. FedEx will assign a case number.

  5. Deadlines:
    • Damage/shortage/delay → within 21 days of delivery.

    • Non-delivery/lost shipment → within 9 months of shipment date.

Exclusions & limitations - when
FedEx
's warranty doesn't apply

  • Liability cap: Only up to $100 unless declared higher.

  • Improper packaging: Claims denied if packaging didn’t meet FedEx’s standards.

  • Prohibited/restricted items: No coverage for banned goods (e.g. cash, perishables, firearms).

  • Consequential losses: No compensation for lost business, opportunities, or indirect damages.

  • Uncontrollable delays: No refund for delays due to customs, weather, or extraordinary events.

Required documentation for
FedEx
warranty claims

  • Air waybill/shipping receipt (tracking + shipment details).

  • Proof of item value (invoice, receipt, order confirmation, appraisal).

  • Photos/evidence of damage (item + packaging).

  • Serial numbers for electronics/serialised items.

  • Original packaging: Keep until FedEx confirms investigation is closed.

How long does the warranty claim process take with
FedEx
?

  • Typical resolution: 7–21 business days from claim submission.

  • Fast cases: Straightforward lost-package claims may resolve in 5–7 days.

  • Longer cases: Disputes, inspections, or missing documents may extend timelines.

  • Key filing windows:
    • 21 days for damage/delay.

    • 9 months for lost shipments.

FedEx
 cases submitted through Ajust

Recent
FedEx
customer warranty experiences

Quick success: Customers who supplied thorough documentation (photos, invoices) often had claims approved in under a week.

Claim denial: Poor packaging is the #1 reason for denied claims (FedEx may rule damage was preventable).

Tips from shippers: Always document with photos, save packaging, and file claims immediately. Persistence and escalation can overturn denials in some cases.

Official
FedEx
Warranty Policies & Support Links

FedEx
Warranty FAQs

If you don’t act now, you might lose your rights.

We’ll help you file a complaint and use your warranty the way it was meant to work.

Start
FedEx
warranty claim