Bought something from
FedEx
that broke too soon?

Ajust helps you check if it’s still under warranty and submit a claim that gets taken seriously.

Check my
FedEx
warranty
80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
November 4, 2025
AI-sourced. Human-edited. Made clear for you.

What does
FedEx
's warranty cover?

  • Default liability: FedEx covers shipments up to USD $100 at no charge.

  • Declared value: You can pay extra to raise FedEx’s liability cap (not full insurance).

  • Money-Back Guarantee (MBG): On eligible express services, FedEx refunds shipping charges if a package misses its guaranteed delivery window.

  • Limitations: FedEx may suspend or exclude MBG in peak seasons or uncontrollable events.

  • Insurance note: FedEx does not sell all-risk insurance. Higher coverage requires third-party insurance.

How to claim a warranty with
FedEx

  1. Get the Claim Form: Download from FedEx Claims AU or request from FedEx support via 13 26 10.

  2. Fill out details: Provide shipment tracking number, shipper/recipient info, description of issue, and claim amount.

  3. Gather documents: Proof of shipment (air waybill), proof of value (invoice/receipt), photos of damage or FedEx inspection report.

  4. Submit: Send via email (aucsr@fedex.com), online portal, fax, or post. FedEx will assign a case number.

  5. Deadlines:
    • Damage/shortage/delay → within 21 days of delivery.

    • Non-delivery/lost shipment → within 9 months of shipment date.

Exclusions & limitations - when
FedEx
's warranty doesn't apply

  • Liability cap: Only up to $100 unless declared higher.

  • Improper packaging: Claims denied if packaging didn’t meet FedEx’s standards.

  • Prohibited/restricted items: No coverage for banned goods (e.g. cash, perishables, firearms).

  • Consequential losses: No compensation for lost business, opportunities, or indirect damages.

  • Uncontrollable delays: No refund for delays due to customs, weather, or extraordinary events.

Required documentation for
FedEx
warranty claims

  • Air waybill/shipping receipt (tracking + shipment details).

  • Proof of item value (invoice, receipt, order confirmation, appraisal).

  • Photos/evidence of damage (item + packaging).

  • Serial numbers for electronics/serialised items.

  • Original packaging: Keep until FedEx confirms investigation is closed.

How long does the warranty claim process take with
FedEx
?

  • Typical resolution: 7–21 business days from claim submission.

  • Fast cases: Straightforward lost-package claims may resolve in 5–7 days.

  • Longer cases: Disputes, inspections, or missing documents may extend timelines.

  • Key filing windows:
    • 21 days for damage/delay.

    • 9 months for lost shipments.

FedEx
 cases submitted through Ajust

Recent
FedEx
customer warranty experiences

Quick success: Customers who supplied thorough documentation (photos, invoices) often had claims approved in under a week.

Claim denial: Poor packaging is the #1 reason for denied claims (FedEx may rule damage was preventable).

Tips from shippers: Always document with photos, save packaging, and file claims immediately. Persistence and escalation can overturn denials in some cases.

Official
FedEx
Warranty Policies & Support Links

FedEx
Warranty FAQs

What does FedEx’s default shipment liability cover?

FedEx automatically covers shipments up to USD $100 at no extra charge. This default liability helps protect against loss or damage but doesn’t count as full insurance. If your item’s value is higher, you can declare a higher value for a fee. For full-risk protection, you’ll need separate third-party insurance since FedEx doesn’t sell all-risk coverage directly.

How can I increase FedEx’s coverage for my shipment?

You can raise FedEx’s liability limit by declaring a higher shipment value when you book. This increases the compensation cap if your item is lost or damaged. It’s not full insurance, but it offers higher protection within FedEx’s terms. For full coverage, consider an external insurer who provides all-risk policies for valuable or fragile shipments.

What steps should I follow to file a FedEx warranty claim?

Start by downloading or requesting a FedEx Claim Form and filling out details like your tracking number, issue type, and claim amount. Include proof of shipment, proof of value, and photos of any damage. Send your claim via email, online portal, fax, or post. FedEx usually resolves straightforward claims within 7–21 business days once all documents are received.

When does FedEx’s warranty not apply?

FedEx won’t cover claims beyond $100 unless a higher value was declared or for items packed improperly or on its restricted list. It also excludes consequential losses, such as lost business, and delays caused by customs or weather. Always package items securely, keep documentation, and submit claims within 21 days for damage or 9 months for loss to protect your rights.

If you don’t act now, you might lose your rights.

We’ll help you file a complaint and use your warranty the way it was meant to work.

Start
FedEx
warranty claim