Experiencing Wise outages? You’re not alone.
Is There an Outage with Wise Right Now?
How to check Wise outage status
Here’s how you can quickly confirm Wise’s live service status:
- Check the Status Page: Go to status.wise.com. Each service (app, website, transfers, cards) will show as "Operational" or flagged if there’s an issue.
- Review Past Incidents: Scroll down for logged incidents with timestamps and resolution notes.
- Check Wise on Twitter/X: Visit @Wise for real-time outage alerts or user replies.
- Check Outage Trackers: Sites like IsDown or Downdetector show spikes in user-reported issues.
How to report a Wise outage
If you believe you’ve found a new outage:
- In-app/Web Chat: Log into your Wise account and contact support via the Help Centre for fastest service.
- Phone Support (24/7): Call Wise’s global line +1 888 501 4041 (international toll-free).
- Provide details: Time the issue started, service affected (e.g., transfers, cards), error messages, and currency impacted.
- Check email for follow-ups: Wise often emails once outages are confirmed or resolved.
- Optional: Message Wise via Twitter or Facebook for public acknowledgment (but never share sensitive info).
Recent Wise Outages & Causes
- Sep 3, 2025 – Global transfer disruption: Transfers and balance updates failed globally. Fixed in under 30 minutes. Likely a deployment bug.
- Sep 5, 2025 – Instant transfer delays: Certain payment routes delayed. Resolved within a couple of hours. Possibly linked to external networks.
- Dec 2, 2024 – Payout outage: Transfers stuck in “processing” globally. Fixed later that day, likely a payment pipeline issue.
- Other minor issues: Occasional login hiccups, card processing delays, or scheduled maintenance.
Common causes: deployment bugs, partner banking network issues, or minor infrastructure glitches.
How long does it take for Wise to fix an outage?
- Minor issues: Usually fixed within 1–2 hours (e.g., transfer delays, login glitches).
- Moderate outages: Same-day resolution (e.g., payout or multi-region disruptions).
- Major outages: Rare, but treated as top priority. Wise updates the status page every 15–30 minutes until resolved.
In most cases, outages are resolved within hours, not days.
Official Wise Outage Resources & Links
- Wise Status Page – Live updates & incident history
- Wise Help Centre – FAQs & support portal
- Wise Customer Support (logged in) – In-app chat & email
- Phone Support (24/7): +1 888 501 4041
- Wise on Twitter/X – Real-time alerts
- Wise on IsDown – Independent outage tracker
Wise reports submitted through Ajust
I logged in one day to find my Wise account closed without any warning, and I suddenly couldn’t access the balance I had in there. Not knowing why it happened or how to get my money back left me stressed and unsure what to do next while I waited for answers. - John
Wise Outage FAQs
Why does Wise take so long to verify my account or release my money?
Wise can delay verification when a transaction looks unusual or needs extra compliance checks. These reviews can take longer than expected, leaving your money stuck and your updates vague. If you’ve already supplied documents but are still waiting, the smartest next step is to push for a clear timeframe and a concrete action, not another “we’ve escalated it.” A service like Ajust helps you get a direct answer faster and stop the runaround by pushing for a real outcome—money, fix, or explanation.
What can I do if Wise froze or closed my account without warning?
When Wise freezes or closes an account, it’s usually due to a compliance review or internal risk flag. They often don’t provide details, which leaves consumers confused and unable to access their balance. The fastest way forward is to request a clear explanation and a timeline for releasing funds, because Wise must still account for your money even if the account is closed. If support isn’t responding, using a structured escalation path helps you get an answer without wasting more time chasing replies.
Can I get my money back if I sent funds to a crypto scam through Wise?
Once a payment leaves Wise, it’s rarely reversible, even if the recipient was part of a scam. Wise typically can’t recover funds unless they stop the transfer before payout. The best next step is to immediately report the scam to Wise, your bank and local authorities so the transaction is flagged. You can still push Wise for written confirmation of what they can investigate and what evidence they’ll provide for reporting, which helps you take further action without repeating your story across agencies.
Why does Wise keep saying “we’ve escalated your case,” and what should I do next?
“Escalated” usually means your case has been passed to another internal team, but it doesn’t guarantee faster progress. Many consumers hear this repeatedly with no real update. The best move is to ask Wise for a specific action and timeframe rather than another escalation. If the issue is urgent—like withheld pay or a blocked balance—you can use a structured support tool to get a clear answer, apply pressure effectively and avoid weeks of back-and-forth that leads nowhere.
Wise service still down? Don’t just wait, act.
We help you file a formal complaint so your issue doesn’t get ignored.