Experiencing

Wise

outages? You’re not alone.

Here’s how you can quickly confirm Wise’s live service status:

1. Check the Status Page: Go to status.wise.com. Each service (app, website, transfers, cards) will show as "Operational" or flagged if there’s an issue.
   
   
2. Review Past Incidents: Scroll down for logged incidents with timestamps and resolution notes.
   
   
3. Check Wise on Twitter/X: Visit @Wise for real-time outage alerts or user replies.
   
   
4. Check Outage Trackers: Sites like IsDown or Downdetector show spikes in user-reported issues.
   

If you believe you’ve found a new outage:

• In-app/Web Chat: Log into your Wise account and contact support via the Help Centre for fastest service.
  
  
• Phone Support (24/7): Call Wise’s global line +1 888 501 4041 (international toll-free).
  
  
• Provide details: Time the issue started, service affected (e.g., transfers, cards), error messages, and currency impacted.
  
  
• Check email for follow-ups: Wise often emails once outages are confirmed or resolved.
  
  
• Optional: Message Wise via Twitter or Facebook for public acknowledgment (but never share sensitive info).
  

• Sep 3, 2025 – Global transfer disruption: Transfers and balance updates failed globally. Fixed in under 30 minutes. Likely a deployment bug.
  
  
• Sep 5, 2025 – Instant transfer delays: Certain payment routes delayed. Resolved within a couple of hours. Possibly linked to external networks.
  
  
• Dec 2, 2024 – Payout outage: Transfers stuck in “processing” globally. Fixed later that day, likely a payment pipeline issue.
  
  
• Other minor issues: Occasional login hiccups, card processing delays, or scheduled maintenance.
  
  

Common causes: deployment bugs, partner banking network issues, or minor infrastructure glitches.

• Minor issues: Usually fixed within 1–2 hours (e.g., transfer delays, login glitches).
  
  
• Moderate outages: Same-day resolution (e.g., payout or multi-region disruptions).
  
  
• Major outages: Rare, but treated as top priority. Wise updates the status page every 15–30 minutes until resolved.
  
  

In most cases, outages are resolved within hours, not days.

• Wise Status Page – Live updates & incident history
  
  
• Wise Help Centre – FAQs & support portal
  
  
• Wise Customer Support (logged in) – In-app chat & email
  
  
• Phone Support (24/7): +1 888 501 4041
  
  
• Wise on Twitter/X – Real-time alerts
  
  
• Wise on IsDown – Independent outage tracker