How to claim

Aldi

's warranty policy and what’s covered

ALDI Australia provides comprehensive warranty coverage, ensuring peace of mind with every purchase:

• 60-Day Money Back Guarantee:
  All products (including Special Buys and groceries) can be returned within 60 days for a full refund or replacement if faulty or unsatisfactory.
  
  
• Manufacturer’s Warranty:
  Many Special Buys (e.g., Bauhn electronics, Medion appliances) include 12-month or longer manufacturer warranties covering defects in materials and workmanship.
  
  
• Australian Consumer Law (ACL) Guarantee:
  Products must be safe, durable, and of acceptable quality. ALDI honours your consumer law rights, providing remedies even beyond standard warranty periods if products fail prematurely.
  
  

ALDI’s robust warranty policy ensures you’re protected from the moment of purchase through the product’s expected lifespan.

Claiming a warranty with ALDI is straightforward:

• Within 60 Days (In-Store):
  Simply return the faulty product along with your receipt to any ALDI store for an immediate refund or replacement.
  
  
• After 60 Days (Manufacturer Warranty):
  Contact the manufacturer’s warranty service (details provided in the product manual or warranty card) for repair or replacement. ALDI may also assist if needed.
  
  
• ALDI Customer Assistance:
  If you're uncomfortable contacting the manufacturer, visit your nearest ALDI store or contact ALDI customer support directly. They’ll help facilitate your warranty claim.
  
  
• Online Warranty Claims:
  Visit the ALDI Help Centre Warranty Claims page to submit a claim online. Registering your product online can simplify future warranty interactions.
  
  
• Follow-Up:
  Keep track of your communications and reach out to ALDI if the response from warranty service is delayed or unclear.
  
  

ALDI ensures your warranty claims are handled efficiently and conveniently.

ALDI’s warranty coverage does not apply under certain conditions:

• Misuse or Neglect: Damage from incorrect use, abnormal handling, or not following instructions.
  
  
• Accidental Damage or Normal Wear-and-Tear: Scratches, cosmetic issues, battery depletion, or natural product aging.
  
  
• Unauthorised Repairs or Modifications: Repairs attempted by unauthorised personnel or DIY modifications.
  
  
• Commercial Use: Using products intended for household use in commercial or high-volume settings.
  
  
• No Proof of Purchase: Lack of receipt or alternative purchase proof may limit warranty claims (though ALDI sometimes exercises flexibility here).
  
  
• Warranty Period Expiry: Claims made beyond the standard manufacturer warranty period (although ACL protection may still apply for premature failures).
  
  

Understanding these exclusions ensures your warranty claims proceed smoothly without unexpected surprises.

To facilitate a smooth warranty claim, prepare the following documentation:

• Proof of Purchase: Original ALDI receipt, online order confirmation, or a bank statement clearly indicating the purchase.
  
  
• Warranty Certificate or Manual: Manufacturer’s warranty documentation containing important claim contact details.
  
  
• Product Details: Model number, serial number, brand details, and item description.
  
  
• Description of the Problem: Clearly outline the fault or malfunction you’re experiencing.
  
  
• Photographic or Video Evidence: Visual documentation of the defect, if requested, especially for online or postal claims.
  
  
• Your Contact Information: Provide current address, phone, and email for efficient communication.
  

Having this documentation organised significantly speeds up your warranty process with ALDI or their service providers.

ALDI aims for prompt resolutions for all warranty claims:

• Immediate In-Store Resolution (0–1 day): Instant refunds or replacements for returns within 60 days.
  
  
• Manufacturer Warranty Service (Typically 1–2 weeks): Manufacturer warranty claims usually processed within a few days, with replacements often arriving within 3–5 business days. Repairs, if needed, generally completed within 1–2 weeks.
  
  
• Potential Delays: While uncommon, supplier or manufacturer delays can occur. ALDI recommends following up after one week if you’ve heard no response.
  
  
• ALDI Customer Service Involvement: ALDI’s Customer Service can mediate complex cases, typically resolving them within a few weeks at most.
  
  
• Refund Processing: Card refunds typically process within 2–5 business days; cash refunds in-store are immediate.
  

ALDI’s warranty processes are efficient, transparent, and designed to minimise inconvenience.