ASOS makes returns straightforward, but before you start, here’s what’s eligible:

28-Day Return Window:

• You have 28 days from delivery or collection to initiate a return.
  
  
• Items returned after 28 days or marked as "Final Sale" won’t be accepted unless faulty.
  
  

Condition Requirements:

• Items must be unworn, unused, with original tags and packaging intact.
  
  
• Shoes must be returned in their original shoebox undamaged.
  
  

Hygiene & Safety Exclusions:
You cannot return the following once opened or if hygiene seals/tags are removed (unless faulty):

• Cosmetics & Toiletries (opened or seal broken)
  
  
• Underwear & Swimwear (removed hygiene seals/tags)
  
  
• Earrings/Piercings & Face Masks (seal tampered or opened)
  
  

Fair Use Policy:

• Excessive or unreasonable returns might be flagged under ASOS’s Fair Use Policy. Normal returns won’t be affected.
  
  

Brand Partner Products:

• If items are shipped from a Brand Partner, return directly to that partner (usually free). Items shipped by ASOS follow the standard return process.
  

Returning your ASOS purchase in Australia is simple. Just follow these steps:

Step 1: Initiate Your Return Online

• Log into your ASOS account.
  
  
• Go to My Orders, find your order, and select “Create Return”.
  
  

Step 2: Select Items & Reason

• Mark items you wish to return and select the return reason.
  
  
• Provide optional feedback for product improvement.
  
  

Step 3: Get Your Return QR Code

• ASOS will email you a QR code (also accessible in your account under My Returns).
  
  
• The QR code is scanned at your chosen drop-off point. No printer needed.

Step 4: Pack Your Items Securely

• Reuse original ASOS packaging or other suitable packaging.
  
  
• Ensure all original tags and packaging are included intact.
  
  

Step 5: Drop Off Your Parcel
Choose your convenient return drop-off:

• ParcelPoint: Over 1,100 local stores (convenience stores, pharmacies) open 7 days.
  
  
• Australia Post: Over 4,400 post offices nationwide, just show your QR code at the counter.
  
  

Step 6: Track Your Return

• Use ASOS returns portal or carrier tracking to monitor your parcel.
  
  
• Receive email notifications from ASOS when return received and refund issued.
  

To ensure your return goes smoothly, be mindful of these timelines and rules:

28-Day Return Deadline:

• Initiate your return within 28 days from the delivery date.
  

Return Processing Time:

• Expect up to 21 business days from drop-off to ASOS warehouse (international shipping to UK hub typically required).
  

Refund Processing Timeline:

• Refunds issued within 14 calendar days after arrival at the warehouse.
  
  
• Allow an additional 10 working days for your bank/payment provider to post funds.
  

Condition Checks:

• ASOS inspects all returns. Items must be clean, unworn, and with tags/hygiene seals intact. Damaged or worn items may be refused.
  

No Exchanges:

• ASOS does not offer direct exchanges. Return unwanted items for a refund, then reorder desired items.
  

Faulty or Incorrect Items:

• Faulty or incorrect items are eligible beyond 28 days under Australian consumer law. Contact ASOS support or follow faulty item returns in your account.
  

Understanding ASOS’s return shipping costs in Australia:

Return Postage Fee:

• ASOS charges a flat $8.99 AUD return fee per return parcel, deducted from your refund.
  
  
• No upfront payment required at drop-off; the fee is automatically deducted later.
  
  

How to Minimise Fees:

• Combine multiple items from a single order into one return parcel to pay just one fee.
  
  

Exemptions (No Return Fee Charged):

• Faulty or incorrect items returned due to ASOS’s error will not incur the $8.99 fee.
  
  
• Brand Partner items returned directly to the partner are also free.
  
  

Original Delivery Charges:

• Original shipping charges are non-refundable for change-of-mind returns (unless ASOS error).
  
  

Avoid Additional Costs:

• Use the official ASOS return QR code method. Sending independently will usually cost more.
  

Here's what happens once ASOS processes your returned items:

Refund Methods:

• Refund issued to your original payment method (Credit/Debit, PayPal, Afterpay).
  
  
• Gift vouchers or store credit are refunded as ASOS account credit.
  
  

Refund Timeline:

• Typically processed within 14 days of receiving your return at the warehouse.
  
  
• Banks/payment providers may take an additional 10 working days.
  
  

Refund Confirmation:

• You’ll receive an email notification once your refund is processed.
  
  

Partial Returns & Deductions:

• Refunds are proportional for partial returns; the return fee ($8.99) is per parcel.
  
  
• Incorrectly returned or non-qualifying items will be returned to you, and no refund issued.
  
  

Delays & Customer Support:

• If no refund after 3 weeks, contact ASOS Customer Care with your return details to expedite processing.