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iinet
outages? You’re not alone.

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iinet
's status, understand what's going wrong, and take action if it’s affecting you.

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Edited by:
Ajust Content Team
Last updated:
August 12, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
iinet
 Right Now?

How to check
iinet
 outage status

To verify iiNet’s live network status:

  1. Use iiNet’s Outage Checker:
     Visit iiNet Outages & Network Services, enter your postcode, and see any listed incidents or maintenance events.

  2. Check Mass Service Disruptions:
     See if your area is under a Mass Disruption Notice (e.g., for storm-related issues).

  3. Browse iiHelp or Community Forums:
     See updates in the iiHelp support portal or community posts acknowledging larger incidents.

  4. Monitor Social Media:
     Check iiNet’s Twitter or Facebook for real-time updates during outages.

  5. Cross-check Downdetector:
     If iiNet’s site is quiet, see user-reported spikes on Downdetector.

  6. Check Partner Brands:
     As part of TPG Telecom, shared outages may also appear on TPG or Internode status pages.

How to report a
iinet
outage

Here’s how to report a service issue if it’s not already listed:

  • Call iiNet Support:
     13 22 58 – 24/7 line for broadband and phone faults.

  • Use Toolbox (Account Portal):
     Log in to Toolbox to lodge a ticket under “Ask a Question.”

  • Live Chat or Email:
     Live chat on iiNet’s contact page or email: support@iinet.net.au.

  • Social Media (optional):
     Tweet @iiNet or message via Facebook if support lines are congested.

  • Provide clear details:
     Include the time your connection dropped, modem light status, and whether others in your area are affected.

  • Request a reference number:
     This helps you track your report and get timely updates.

Recent
iinet
Outages & Causes

How long does it take for
iinet
 to fix an outage?

Fix times vary by outage type:

  • Localised Faults (e.g., DSLAMs, modems, exchange resets):
     Typically fixed in 2–8 hours, often same-day.

  • Core Network Outages (e.g., power or routing issues):
     Resolved in 2–6 hours if centrally solvable. The Feb and Mar 2025 events were cleared within half a day.

  • Natural Disasters (e.g., storm damage):
     Can take 1–5 days, depending on power/NBN restoration timelines. iiNet posts Mass Disruption Notices for affected areas.

  • Ongoing/Recurring Issues:
     May take multiple service calls over weeks for resolution. iiNet usually treats each instance separately unless escalated.

💡 During major events, expect updates every 6 hours per ACMA rules, although faster resolutions may mean fewer status changes.

Official
iinet
 Outage Resources & Links

🔧 Outage Status Tool:
 Check here for live updates by postcode.

📢 Mass Disruption Notices:
 Latest regional alerts.

📞 24/7 Support:

  • Phone: 13 22 58

  • Alternate: 1300 785 068 (for select services)

  • Email: support@iinet.net.au

  • Live Chat: iiNet Contact Page

🧰 Toolbox:
 Manage support tickets

📚 iiHelp Support Centre:
 Browse guides

💬 Whirlpool Forum (community updates):
 View user reports

📊 Downdetector iiNet:
 Check user-reported issues

iinet
 reports submitted through Ajust

The internet kept dropping out multiple times a day, and after weeks of contacting iiNet, nothing improved. It affected my ability to work, stream, and even stay in touch with family. Eventually I had to push for proper escalation just to get some stability back. - Janine

I had two 12-hour internet outages in less than two weeks. I’ve been with iiNet for over 15 years, but this pushed me to the edge. I shouldn’t have to accept this level of service. - Stuart

We had no internet for two full days. The wait times to speak to someone were ridiculous, and when they said they’d call back, they didn’t. Still no resolution. - Scott

Every time it rains, our internet cuts out. We've called iiNet countless times, and they just keep asking us to reset the modem. Nothing changes, and we’re paying for service we can’t use. - Ana

iinet
Outage FAQs

How can I check if there’s an iiNet internet outage in my area?

To check for iiNet outages, use the iiNet Outage Checker by entering your postcode. It shows current faults and scheduled maintenance. You can also cross-check real-time user reports on Downdetector, or monitor iiNet’s Twitter or Facebook for service updates. If your area has broader issues like storms, check for Mass Service Disruption Notices too. These tools help confirm if the issue is on iiNet’s side or localised to your setup.

What’s the best way to report an iiNet outage that’s not listed?

If your outage isn’t listed, call iiNet’s 24/7 support at 13 22 58 or use the Toolbox to submit a ticket. You can also live chat or email support@iinet.net.au. Include when the outage started, your modem’s light status, and whether others nearby are affected. Always request a reference number-it helps track the issue and speeds up follow-up support.

How long does it take iiNet to fix service disruptions?

Outage resolution times vary: local faults are usually fixed within 2-8 hours, while core network issues may take 2-6 hours. If caused by storms or natural disasters, expect delays of 1-5 days. For repeat problems, multiple service calls may be needed unless escalated. iiNet must update customers every 6 hours during major outages per ACMA rules.

Is it worth checking TPG or Internode if my iiNet connection is down?

Yes, since iiNet is part of TPG Telecom, shared network infrastructure means outages can affect TPG and Internode too. If iiNet’s status page shows nothing, checking TPG or Internode’s outage reports may reveal network-wide issues. This is especially useful when iiNet’s updates are delayed or incomplete.

iinet
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