Think you’re owed a

Cotton On

price match?

Cotton On Australia doesn’t officially price match competitor stores, but they will match their own online prices in-store. This unofficial yet widely recognised perk means that if you find an item cheaper on CottonOn.com.au compared to the in-store price, you can request to pay the online price at checkout.

✅ Eligibility Criteria:

• Same Item: Identical product (style, colour, size).
  
  
• Active Online Price: Current, live price from Cotton On’s website.
  
  
• Proof Required: Must show the live Cotton On website or app price on your phone.
  
  
• All Cotton On Products: Applies to clothing, accessories, and more, as long as the identical product is marked down online.
  
  

❌ Not Eligible:

• Competitor store prices (e.g., H&M, Supre).
  
  
• Prices from international Cotton On websites (e.g., USA or NZ sites).
  
  
• Past prices or expired online promotions.
  
  
• Bundle or multi-buy offers not replicable in-store systems.
  
  
• Conditional discounts requiring promo codes at checkout online.
  

Getting a price match at Cotton On is straightforward, just follow these steps:

1. Check Cotton On’s Website First
   
   
   • Before shopping in-store, verify current online prices at CottonOn.com.au or on the Cotton On app.
     
     
2. Show the Online Price at Checkout
   
   
   • When paying in-store, display the product page clearly showing the lower online price on your mobile device.
     
     
3. Ask Politely
   
   
   • Simply say something like, “I noticed this is cheaper on your website right now; can we match that price here?”
     
     
4. Complete Your Purchase
   
   
   • Staff will typically override the store price, allowing you to pay the lower online price instantly.
     
     

Tip: Staff are generally familiar with this practice, but if you encounter uncertainty, kindly ask for assistance from a manager.

Cotton On does not price-match external competitors like other fashion retailers. The only accepted "competitor" is their own website.

📄 Required Proof:

• Live, current Cotton On website or app product page displayed on your phone.
  
  
• Screenshots might not be sufficient; always refresh the page to show it’s current.
  
  
• No printouts or emails required; digital proof on your device is best.
  

Note: This policy isn’t tied to the Cotton On Perks loyalty program; no membership card or additional ID is necessary.

This informal price match policy has several important considerations:

• No Competitor Matching: Will not match prices from external retailers or international Cotton On sites.
  
  
• In-store Only: Applies only for in-store purchases matching online prices. Online store won't match physical store prices.
  
  
• Active Promotions Only: Match must be requested while the online discount is active - no retroactive adjustments.
  
  
• Promo Codes & Conditional Offers: Prices requiring promo codes online typically aren’t matched.
  
  
• Perks Vouchers: Cannot combine Cotton On Perks rewards or vouchers with an online price match discount.
  
  
• No Post-Purchase Adjustments: Cotton On officially doesn’t refund price differences if online prices drop after purchase, though a return-and-rebuy is sometimes possible.