How to contact

Harvey Norman

 customer support fast

Harvey Norman, one of Australia's leading retailers, provides customer support through multiple convenient channels: phone support at 1300 464 278 (available daily from 7am to 11pm AEST), live chat, an online contact form, and face-to-face assistance in-store. While Harvey Norman is appreciated for its extensive product range and store network, their customer service reputation is mixed, averaging around 2.2 out of 5 stars. Customers frequently praise helpful in-store experiences but express frustrations about inconsistent after-sales support, warranty handling, and communication challenges. Because each store is franchise-operated, customer service quality can vary significantly by location.

Customers commonly encounter these support issues with Harvey Norman:

• Difficulty with Returns and Exchanges: Many customers find Harvey Norman’s return and exchange process complicated, especially for change-of-mind returns. Staff are sometimes seen as unhelpful unless pressed firmly.
  
  
• Product Faults & Damage on Arrival: Issues with damaged items upon delivery or faults shortly after purchase are frequent, with slow and fragmented communication between stores, manufacturers, and customers.
  
  
• Poor After-Sales Service: Customers often report having to repeatedly follow up on unresolved issues, with Harvey Norman staff sometimes failing to provide timely updates or solutions.
  
  
• Warranty & Repairs Issues: Confusion around warranty coverage, especially regarding extended warranties (Product Care), can cause significant delays and frustration. Customers report needing to escalate complaints to receive replacements or refunds.
  
  
• Billing & Refund Delays: Occasional issues include incorrect charges and delays in processing refunds, requiring persistent follow-ups.
  
  
• Delivery & Pickup Problems: Customers ordering online have sometimes experienced cancelled deliveries or unexpected pickup requirements, especially in rural areas.
  
  
• Customer Service Attitude: Experiences with rude or dismissive staff have occasionally been noted, impacting overall satisfaction.
  

Given Harvey Norman’s franchise model, customer experiences can vary widely by individual store.

To efficiently reach Harvey Norman customer support, use these methods:

• Phone Support: Call the national customer support line 1300 464 278 (7am–11pm AEST daily). Have your order details or receipt ready. Ideal for urgent issues like delivery or warranty claims.
  
  
• Online Contact Form: Visit Harvey Norman’s website and fill out the Contact Us form under "Help & Support." Expect email replies within approximately 24 hours. Useful for non-urgent inquiries and complaints.
  
  
• Live Chat: Look for the “Chat Now” button on their website during business hours. Quickly get answers about product availability, order status, or basic troubleshooting.
  
  
• In-Store Assistance: Visit your local Harvey Norman store’s customer service desk for face-to-face support on returns, exchanges, warranty issues, and more. Managers often have more flexibility in resolving complex issues.
  
  
• Complaints Escalation: Submit formal complaints through Harvey Norman’s dedicated Compliments & Complaints page or by sending written feedback to their head office (Harvey Norman, A1 Richmond Road, Homebush West, NSW 2140). Clearly outline your issue for a thorough response.
  
  
• Social Media: As a secondary option, customers occasionally use Harvey Norman’s social media (Facebook or Twitter) to highlight unresolved problems, prompting quicker responses.
  
  

Tip: Always document communications and keep receipts, warranty details, and order confirmations ready for efficient support.

Harvey Norman’s customer service policies are clearly outlined for easy understanding:

• Refund & Return Policy: Faulty products are covered under Australian Consumer Law with entitlements to repairs, replacements, or refunds. For change-of-mind returns, Harvey Norman typically allows returns within 14 days for unopened items, but conditions vary by product and store.
  
  
• Warranty & Repairs: Standard manufacturer warranties apply, with additional Product Care extended warranties available. Harvey Norman assists with repairs or replacements, especially for early failures. If disputes arise, citing your consumer rights under Australian law can help expedite resolution.
  
  
• Price Match Guarantee: Harvey Norman matches or beats competitor prices for identical items if evidence of a lower price from an Australian retailer is provided. Conditions apply regarding stock availability and exclusions.
  
  
• Order Cancellations: Online orders can often be cancelled before dispatch by contacting support quickly. Once dispatched, items must be received then returned as per the return policy.
  
  
• Delivery & Shipping Policy: Harvey Norman provides delivery across Australia, with fees dependent on item size and location. Installation services are available for some products. Click & Collect from local stores is often free.
  
  
• Complaints Resolution: Formal complaints can be lodged via Harvey Norman’s Complaints form for issues unresolved at store level. Responses typically occur within a few business days.
  
  

Always refer to official policy documents or customer service for precise details and exceptions.