Trying to cancel Aunt Betty? Avoid the runaround.
Can you cancel your Aunt Betty subscription? Check eligibility and conditions
- Refundable fares: Eligible for cancellation and refund (minus fees).
- Non-refundable fares: Only unused government/airport taxes may be refunded.
- Provider rules apply: Aunt Betty cannot override airline or hotel fare rules.
- No-shows: If you don’t cancel before departure, you forfeit most or all value.
- Partial cancellations: Possible but processed per passenger, with fees applied individually.
- Credits vs refunds: Sometimes travel credits are offered as an alternative to cash refunds (often avoiding fees).
- Special cases: Airline cancellations or schedule changes usually qualify for a full refund or credit.
How to cancel a Aunt Betty subscription, service or order
- Check booking details: Locate your Aunt Betty reference (ABY) and airline PNR. Review fare rules from your confirmation email.
- Contact Aunt Betty:
- Web form/email: Use the Contact Us form or email assist@auntbetty.com.
- Phone: Call +61 2 8357 1165 (Australia).
- Web form/email: Use the Contact Us form or email assist@auntbetty.com.
- Confirm fees & refund: Agents will outline airline penalties and Aunt Betty’s cancellation fee. You must agree before processing.
- Get written confirmation: Request a cancellation confirmation email for records.
- Follow up: Refunds can take up to 12 weeks. Track with your reference number and chase if delayed.
- Check airline status: Verify via the airline’s “Manage Booking” that the flight is cancelled.
- Credits option: Consider travel credit if offered. It often preserves full value without fees.
How long does a Aunt Betty cancellation take?
- Cancel early: The closer to departure, the higher the penalty. After departure = no refund.
- Airline cut-off: Many airlines require cancellation ≥3 hours before departure.
- Processing time: Refunds can take 10 business days to 12 weeks, depending on airline.
- Credits: Usually issued within days or weeks, but must be used before expiry (often 12 months).
- Insurance claims: Cancel promptly and obtain documentation to support travel insurance claims.
Aunt Betty cancellation fees and final charges – what to expect
- Aunt Betty cancellation fee: AUD $75 (domestic) or AUD $250 (international) per person, per booking.
- Airline/provider fees: Vary by fare. May be up to 100% of ticket cost.
- No-refund fares: Only taxes refunded, sometimes reduced further after fees.
- Payment of fees: Deducted from refund or charged separately if no refund available.
- Credits alternative: Often avoid Aunt Betty’s fees if you accept a travel credit instead of cash refund.
- Airline cancellations: Usually refunded in full. Aunt Betty sometimes waives fees in these cases.
Aunt Betty cases submitted through Ajust
I felt completely let down when Aunt Betty failed to transfer my booking to the airline. I turned up at the airport only to be told I didn’t have a ticket, missed my flight, and lost thousands in bookings. Six hours on the phone and no accountability left me exhausted and angry. - Paulo
After days on hold and repeated promises of a callback, my refund for cancelled flights never came. I’m a disability pensioner and waiting over three months to get my own money back feels deeply unfair. It shouldn’t be this hard to get a straight answer. - Mark
My flights were cancelled without notice, and I spent hours trying to reach Aunt Betty for help. No one answered, and I had to pay thousands for new tickets just to get home. Being stranded with no support was one of the most stressful experiences of my life. - Sandra
I bought extra legroom seats for a long-haul trip but ended up squeezed into regular seats. After multiple emails and calls, no one responded. Paying for comfort and getting silence instead made me feel ignored and cheated. - Emily
Consumer experiences with Aunt Betty cancellations
Fee shock: Customers often report refunds are much smaller than expected after fees.
No rebooking help: Several reports of Aunt Betty directing customers back to airlines when flights were cancelled.
Successful persistence: Escalation via social media or Flight Centre sometimes led to waived fees or faster refunds.
Aunt Betty Cancellation FAQs
Can I cancel my Aunt Betty booking and get a refund?
Refundable Aunt Betty fares can be cancelled for a refund minus fees. Non-refundable fares only return unused taxes. Always check airline or hotel fare rules first. Aunt Betty can’t override provider policies, so eligibility depends on your specific ticket type and timing. Cancelling early improves your chances of a refund or travel credit.
How long does it take to receive a refund after cancelling with Aunt Betty?
Refunds typically take 10 business days to 12 weeks, depending on the airline. Travel credits are usually faster, issued within days or weeks. You can track refund progress with your Aunt Betty or airline reference number and should follow up if delays occur. Prompt cancellation helps avoid additional penalties.
What are the fees when cancelling through Aunt Betty?
Aunt Betty charges AUD $75 for domestic or $250 for international cancellations, plus airline or provider penalties. Some fares may forfeit most or all value. Accepting a travel credit instead of cash often avoids extra fees. If the airline cancels, full refunds or fee waivers usually apply.
How can Ajust help with Aunt Betty cancellations?
Ajust helps you cancel faster and avoid hold times or fee surprises. It provides instant, guided steps to request refunds or credits without the stress of chasing support. With expert-backed templates and escalation options, Ajust ensures your case moves forward efficiently and transparently, saving you time and frustration.
Tried to cancel but Aunt Betty made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.