Trying to cancel
Aunt Betty
? Avoid the runaround.

Ajust helps you cancel, avoid fees, and know your rights without the stress.

80% Success

30X Faster

2X Better Results

Edited by:

Ajust Content Team

Last updated:

October 27, 2025

Can you cancel your
Aunt Betty
subscription? Check eligibility and conditions

Refundable fares: Eligible for cancellation and refund (minus fees).
Non-refundable fares: Only unused government/airport taxes may be refunded.
Provider rules apply: Aunt Betty cannot override airline or hotel fare rules.
No-shows: If you don’t cancel before departure, you forfeit most or all value.
Partial cancellations: Possible but processed per passenger, with fees applied individually.
Credits vs refunds: Sometimes travel credits are offered as an alternative to cash refunds (often avoiding fees).
Special cases: Airline cancellations or schedule changes usually qualify for a full refund or credit.

Check booking details: Locate your Aunt Betty reference (ABY) and airline PNR. Review fare rules from your confirmation email.
Contact Aunt Betty:
- Web form/email: Use the Contact Us form or email assist@auntbetty.com.
- Phone: Call +61 2 8357 1165 (Australia).
Confirm fees & refund: Agents will outline airline penalties and Aunt Betty’s cancellation fee. You must agree before processing.
Get written confirmation: Request a cancellation confirmation email for records.
Follow up: Refunds can take up to 12 weeks. Track with your reference number and chase if delayed.
Check airline status: Verify via the airline’s “Manage Booking” that the flight is cancelled.
Credits option: Consider travel credit if offered. It often preserves full value without fees.

Cancel early: The closer to departure, the higher the penalty. After departure = no refund.
Airline cut-off: Many airlines require cancellation ≥3 hours before departure.
Processing time: Refunds can take 10 business days to 12 weeks, depending on airline.
Credits: Usually issued within days or weeks, but must be used before expiry (often 12 months).
Insurance claims: Cancel promptly and obtain documentation to support travel insurance claims.

Aunt Betty cancellation fee: AUD $75 (domestic) or AUD $250 (international) per person, per booking.
Airline/provider fees: Vary by fare. May be up to 100% of ticket cost.
No-refund fares: Only taxes refunded, sometimes reduced further after fees.
Payment of fees: Deducted from refund or charged separately if no refund available.
Credits alternative: Often avoid Aunt Betty’s fees if you accept a travel credit instead of cash refund.
Airline cancellations: Usually refunded in full. Aunt Betty sometimes waives fees in these cases.

Fee shock: Customers often report refunds are much smaller than expected after fees.

No rebooking help: Several reports of Aunt Betty directing customers back to airlines when flights were cancelled.

Successful persistence: Escalation via social media or Flight Centre sometimes led to waived fees or faster refunds.

We’ll help you submit a formal cancellation they can’t ignore.