Think Chemist Warehouse should've price matched? Let's find out.
Chemist Warehouse price match eligibility criteria - what qualifies for a match?
Chemist Warehouse’s Lowest Price Guarantee ensures you never pay more than you should. If you find a cheaper price on the same product at another Australian retailer or pharmacy, Chemist Warehouse will match it and give you an extra 10% off the difference.
✅ To qualify, your purchase must meet these conditions:
- The product is identical — same brand, packaging, size, and model.
- The competitor is an Australian registered retailer or pharmacy with a physical store in the same state.
- The item is in stock at both Chemist Warehouse and the competitor.
- The competitor’s price is a normal retail price (not clearance or promo).
- The purchase is for personal use — up to 3 units per product per customer.
In short, if you find a lower local retail price on the same item, Chemist Warehouse will beat it, giving you the lowest price guaranteed on everything from vitamins and cosmetics to baby essentials and pharmacy items.
How to request a price match at Chemist Warehouse
Chemist Warehouse makes in-store price matching quick and easy. Here’s how to do it:
🛒 In-store:
- Find the competitor’s lower price: Ensure it’s the same product and still available.
- Bring proof.: A screenshot, photo, or catalogue showing the price and competitor’s details works best.
- Go to your local Chemist Warehouse: Ask a staff member before you pay, saying: “I found this product cheaper at [Competitor]. Can you match it?”
- Show your evidence. Staff will check the product, store location, and date of the offer.
- Get your discount. Once verified, Chemist Warehouse matches the price and takes an extra 10% off the difference, which is instantly applied at checkout.
💡 Important:
- Price matches are in-store only — not available online or for click & collect orders.
- The request must be made before purchase. Once you’ve paid, the price can’t be adjusted later.
- If the product isn’t refundable (e.g., certain medicines or baby formula), you can’t return it just to re-buy at the lower price.
Tone tip: Stay friendly and confident. Staff are familiar with the guarantee and will usually honour it on the spot.
Chemist Warehouse accepted competitors & required proof
Chemist Warehouse will match prices from any Australian-registered retailer or pharmacy that has a physical store and operates in the same state.
✅ Accepted competitors include:
- Major pharmacy chains (e.g., Priceline, TerryWhite Chemmart, Blooms, Amcal)
- Supermarkets (Coles, Woolworths)
- Department and health stores selling identical items
- Local independent pharmacies
🚫 Not accepted:
- Online-only retailers (e.g., Amazon, eBay sellers, Catch)
- Stores in other states — the competitor must have a physical presence in your own state.
- Member-only or duty-free clubs (e.g., Costco or loyalty-only pricing).
📸 Acceptable proof includes:
- Printed or digital catalogues showing the lower price.
- A screenshot or live webpage of the competitor’s offer.
- A photo of an in-store price tag or ad.
Staff may verify the competitor’s stock by checking online or calling the store. Having clear, up-to-date proof helps them approve your request faster.
💬 Pro tip: Show proof that includes the competitor’s logo, store name, and sale validity dates — it avoids any confusion.
Exclusions & limitations - when price matches are not allowed at Chemist Warehouse
Chemist Warehouse’s policy is broad, but certain exclusions apply:
🚫 Online-only or overseas retailers: They only match Australian retailers with physical stores — no international websites or online-only prices.
🚫 Out-of-stock or short-dated products: The item must be available for immediate purchase at both stores and not discounted due to expiry or clearance.
🚫 Clearance or discontinued lines: They don’t match “last chance” or liquidation sales.
🚫 Bundled or multi-buy promotions: Offers like “Buy one, get one free” or “2 for $X” are excluded — only single-item prices qualify.
🚫 Marketplace and third-party sellers: Prices listed by third-party vendors (on Amazon Marketplace, eBay, etc.) aren’t eligible.
🚫 Click & Collect and Delivery: Chemist Warehouse’s own online Click & Collect or Fast Delivery services are excluded from price matching.
🚫 After-purchase adjustments: Price matches must be processed before you pay — no retroactive refunds or partial credits.
In short, as long as it’s a regular retail offer from a local store, you’ll get the match and 10% off the difference. But clearance sales, online-only deals, or expired specials won’t qualify.
Chemist Warehouse requests sent through Ajust
I visited Chemist Warehouse Elizabeth St (VIC) on May 17 to buy Codral Nightime Cold for $14.99 and asked for a price match with Healthylife Pharmacy ($12.45). After one staff member approved it, another, Nien, refused—even after confirming the other store’s physical location. I waited 15 minutes only to have the price match denied. It was confusing, inconsistent, and unfair.`
I went to Chemist Warehouse Munno Para to price-match Caruso’s Anxiety Aid with Priceline. After politely asking for the match plus 10% off, the manager became defensive, accusing me of “giving her a hard time.” When I paid, she mocked me saying “you really need them.” The experience was humiliating and unprofessional, all because I asked for a fair price match.
I shopped at Chemist Warehouse Acacia Ridge and was overcharged $20.99 for an extra vitamin I never bought. It took the cashier several minutes to check and process the refund and he never apologised. The whole experience was stressful and left me feeling dismissed and unvalued.
At Chemist Warehouse Mid Town Plaza, I requested a price match for Blackmores Advanced Joint Formula with Bee Vitamins (NSW). Despite showing the policy that says “any Australian retail store,” the manager refused because the competitor was in NSW. As a loyal customer, I felt cheated and disappointed that the store wouldn’t honour its own promise.
Recent Chemist Warehouse price match experiences
Smooth everyday savings: Regular shoppers say price matching at Chemist Warehouse is fast and reliable. Common wins include vitamins, cosmetics, and baby products — especially against supermarket or Priceline discounts. One customer shared that they bring competitor catalogues weekly to “save a few dollars every time” with no pushback.
Missed timing (ask before paying): A common issue is requesting a match after purchase. One shopper discovered a cheaper price next door and returned 15 minutes later — only to be told it couldn’t be adjusted. Always ask at checkout before paying to avoid disappointment.
Exclusions in action: Some users were denied matches when the cheaper price came from an online-only site or a multi-buy offer. Staff generally explained clearly why it didn’t qualify.
Official Chemist Warehouse Price Match Policies & Support Links
- Chemist Warehouse Lowest Price Guarantee – official policy and full conditions.
- Chemist Warehouse FAQ – confirm the process for in-store matches.
- Store Locator – find your nearest store to request a price match.
- Contact Us – get support or confirm store details before visiting.
- Terms & Conditions: Refer to the Help Centre for the full list of exclusions and details on proof requirements.
Chemist Warehouse Price Match FAQs
What products qualify for a Chemist Warehouse price match?
Only identical products qualify for a Chemist Warehouse price match. That means the brand, size, packaging, and model must all match exactly. The competitor must be an Australian-registered retailer or pharmacy with a physical store in the same state, and both stores must have the item in stock. Prices from clearance sales, online-only retailers, or promotional offers don’t qualify.
How do I request a price match at Chemist Warehouse?
To request a price match, visit a Chemist Warehouse store before paying and show proof of the competitor’s lower price. This can be a screenshot, catalogue, or photo showing the competitor’s name, price, and date. Once verified, Chemist Warehouse will match the price and give 10% off the difference instantly at checkout.
Which competitors does Chemist Warehouse accept for price matching?
Chemist Warehouse accepts prices from Australian-registered retailers with a physical store in the same state. Accepted competitors include major pharmacy chains like Priceline, TerryWhite Chemmart, and supermarkets like Coles or Woolworths. Online-only stores such as Amazon or eBay, interstate retailers, and member-only clubs like Costco are excluded.
When will Chemist Warehouse refuse a price match request?
Chemist Warehouse won’t match prices from online-only or overseas retailers, clearance or bundled deals, or out-of-stock products. Click & Collect and delivery orders are excluded, and price adjustments can’t be made after purchase. To qualify, the competitor’s offer must be a standard retail price on an identical in-stock item from a local store.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.