Need to contact

Agoda

and make sure they reply?

Agoda provides 24/7 customer support via phone, email, and live chat to assist travellers worldwide with bookings, cancellations, and urgent issues. As part of Booking Holdings, Agoda offers secure, multilingual service and processes millions of reservations each year.

While many customers report smooth, reliable support, others have experienced slow responses or difficulty resolving problems. Agoda highlights its “Lowest Rates Guaranteed” and 24-hour service commitments, aiming to give travellers fast, helpful assistance at any time.

Commonly reported problems include:

• Booking errors where hotels never received Agoda’s reservation details, sometimes leading to duplicate charges.
  
  
• Refund and cancellation delays — customers say requests can be ignored or take weeks to process.
  
  
• Unresponsive or scripted support — difficulty reaching live agents or receiving personalised solutions.
  
  
• Billing disputes — duplicate charges or hidden fees requiring lengthy email exchanges.
  
  
• Miscommunications with properties — especially for last-minute cancellations or booking changes.
  
  

Travellers often recommend double-checking all booking details, saving copies of policies, and being persistent but polite when following up on an issue.

Phone Support (24/7):

• International: +65 6329 7537
  
  
• USA Toll-Free: 1-866-656-8207
  (Have your Booking ID ready for faster resolution.)
  
  

Email Support:

• Main: CustomerService@agoda.com
  
  
• Booking changes: biz@agoda.com
  (Include your booking confirmation and hotel details.)
  
  

Live Chat: Accessible via Agoda’s Help Center for real-time assistance.

Self-Service & Help Center: Manage bookings, cancel or reschedule (if eligible), and access FAQs.

Social Media: While not an official resolution channel, Facebook or Twitter messages may speed up a slow case.

💡 Tip: For urgent issues (e.g., during check-in), call first. For a written record, use email or chat.

• Refunds & Cancellations: Many listings allow free cancellation before a deadline. After that, penalties apply. Refunds are usually processed within 10 days once confirmed.
  
  
• Booking Changes: Some require cancellation and rebooking. Support may help change dates if the hotel allows.
  
  
• No-Show Policy: Missing check-in without prior cancellation usually means no refund.
  
  
• Payment & Security: Most bookings are charged at purchase. Duplicate charges are investigated and refunded with proof.
  
  
• Best Price Guarantee: Agoda will match or refund the difference if you find a lower rate elsewhere (subject to terms).
  

Always read your booking’s cancellation and refund policy before confirming.