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Can you get a refund from Lorna Jane? Check eligibility first
- Full-priced purchases → Eligible for a full refund, exchange, or gift card if returned within 30 days, with tags attached and proof of purchase.
- Sale items → Not eligible for a cash refund, but can be exchanged or returned for a gift card within 30 days.
- Final sale items → Strict policy: only eligible for a gift card refund if returned within 14 days, and no exchanges or cash refunds.
- Condition requirements → Items must be unworn, unused, and in original condition with tags attached. Intimates and swimwear without hygiene seals are excluded for hygiene reasons.
- Faulty or not-as-described → Covered under Australian Consumer Law; you’re entitled to a repair, replacement, or full refund regardless of the 30-day window.
How to get a refund from Lorna Jane
- In-store returns (fastest) → Bring the item with your receipt to any Lorna Jane store. Staff inspect and process refund/exchange/gift card on the spot.
- Online/mail returns →
- Visit the Lorna Jane Returns Portal.
- Fill in your order number, reason for return, and preference (refund/exchange/gift card).
- Print and include the Returns Form (or a handwritten note with details).
- Pay for return shipping (Lorna Jane does not cover postage for refunds). Exchanges ship free.
- Mail back via Australia Post with tracking.
- Visit the Lorna Jane Returns Portal.
- Confirmation → You’ll receive an email once the return is processed (refund issued, exchange shipped, or gift card emailed).
- Support → Contact Lorna Jane Live Chat (9am–5pm AEST, Mon–Fri) if you hit issues.
Lorna Jane’s refund timeframe - how long it takes
- In-store refunds → Processed instantly at the register. The money appears in your account within 1–5 business days (often 2–3 days).
- Online/mail refunds → Allow ~2 weeks for shipping and processing. Once received, refunds are processed within 5 business days. Expect total turnaround of 2–3 weeks.
- PayPal/Afterpay/Zip → Refunds go back through the payment provider. Afterpay adjusts future payments or refunds instalments. PayPal is typically same-day once processed.
- Peak periods → Can extend beyond 2 weeks due to return volumes. Always keep your tracking info.
Lorna Jane’s refund methods - how you'll get your money back
- Original payment method → Refunds go back to the card/account used.
- Gift card (store credit) → For sale/final sale returns, or if you choose it. Delivered by email, valid for ~3 years.
- Exchanges → Lorna Jane covers outbound shipping on new items.
- Combination payments → Refund split proportionally across gift card and card used.
- Afterpay/Zip refunds → Applied to your account to reduce or clear installments.
- Cash refunds → Only possible for in-store cash purchases.
Common refund issues with Lorna Jane
- Return shipping costs → Customers must pay postage for change-of-mind refunds (in-store returns are free).
- Final sale confusion → Refunds only as store credit, within 14 days.
- Delayed refunds → Rare but reported; sometimes take weeks if processing errors occur.
- Refund vs. credit mix-ups → Some customers expected cash refunds but received gift cards (due to sale/final sale eligibility).
- Communication delays → Some report difficulty contacting support outside Live Chat hours.
- Condition disputes → Worn/washed items can be rejected as “not resaleable.”
Lorna Jane cases submitted through Ajust
Customer experiences with Lorna Jane refund cases
Smooth refund → Customers note in-store returns are “really simple” with quick refunds.
Final sale frustration → One shopper was surprised sale items could only be refunded as store credit, but learned it’s a strict policy.
Delayed refund resolved → A customer waited nearly 3 months for a refund after a store error. Persistence with Lorna Jane and bank involvement resolved it.
How Lorna Jane Refund Policy Compares to Competitors
- Lululemon → Free postal returns and 30-day window, but no returns on sale items. Lorna Jane charges postage but allows sale-item returns for store credit.
- Cotton On Body → More generous: unlimited days for returns + free postage. Lorna Jane is stricter with a 30-day limit and customer-paid postage.
- Other activewear brands (Nike, Rockwear, Gymshark) → Similar 30-day policies, but many cover free return shipping. Lorna Jane stands out for clear sale/final sale rules, though the paid return postage is seen as a drawback.
Official Lorna Jane Refund Resources & Links
Lorna Jane Refund FAQs
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