Still waiting on a Lorna Jane refund?
Can you get a refund from Lorna Jane? Check eligibility first
- Full-priced purchases → Eligible for a full refund, exchange, or gift card if returned within 30 days, with tags attached and proof of purchase.
- Sale items → Not eligible for a cash refund, but can be exchanged or returned for a gift card within 30 days.
- Final sale items → Strict policy: only eligible for a gift card refund if returned within 14 days, and no exchanges or cash refunds.
- Condition requirements → Items must be unworn, unused, and in original condition with tags attached. Intimates and swimwear without hygiene seals are excluded for hygiene reasons.
- Faulty or not-as-described → Covered under Australian Consumer Law; you’re entitled to a repair, replacement, or full refund regardless of the 30-day window.
How to get a refund from Lorna Jane
- In-store returns (fastest) → Bring the item with your receipt to any Lorna Jane store. Staff inspect and process refund/exchange/gift card on the spot.
- Online/mail returns →
- Visit the Lorna Jane Returns Portal.
- Fill in your order number, reason for return, and preference (refund/exchange/gift card).
- Print and include the Returns Form (or a handwritten note with details).
- Pay for return shipping (Lorna Jane does not cover postage for refunds). Exchanges ship free.
- Mail back via Australia Post with tracking.
- Visit the Lorna Jane Returns Portal.
- Confirmation → You’ll receive an email once the return is processed (refund issued, exchange shipped, or gift card emailed).
- Support → Contact Lorna Jane Live Chat (9am–5pm AEST, Mon–Fri) if you hit issues.
Lorna Jane’s refund timeframe - how long it takes
- In-store refunds → Processed instantly at the register. The money appears in your account within 1–5 business days (often 2–3 days).
- Online/mail refunds → Allow ~2 weeks for shipping and processing. Once received, refunds are processed within 5 business days. Expect total turnaround of 2–3 weeks.
- PayPal/Afterpay/Zip → Refunds go back through the payment provider. Afterpay adjusts future payments or refunds instalments. PayPal is typically same-day once processed.
- Peak periods → Can extend beyond 2 weeks due to return volumes. Always keep your tracking info.
Lorna Jane’s refund methods - how you'll get your money back
- Original payment method → Refunds go back to the card/account used.
- Gift card (store credit) → For sale/final sale returns, or if you choose it. Delivered by email, valid for ~3 years.
- Exchanges → Lorna Jane covers outbound shipping on new items.
- Combination payments → Refund split proportionally across gift card and card used.
- Afterpay/Zip refunds → Applied to your account to reduce or clear installments.
- Cash refunds → Only possible for in-store cash purchases.
Common refund issues with Lorna Jane
- Return shipping costs → Customers must pay postage for change-of-mind refunds (in-store returns are free).
- Final sale confusion → Refunds only as store credit, within 14 days.
- Delayed refunds → Rare but reported; sometimes take weeks if processing errors occur.
- Refund vs. credit mix-ups → Some customers expected cash refunds but received gift cards (due to sale/final sale eligibility).
- Communication delays → Some report difficulty contacting support outside Live Chat hours.
- Condition disputes → Worn/washed items can be rejected as “not resaleable.”
Lorna Jane cases submitted through Ajust
I had a $140 Lorna Jane gift card that was only three months past its expiry, and when I asked for a short extension so I could use the money I’d already spent, they flatly refused. It felt unfair and unnecessarily rigid, especially since I wasn’t asking for much. Being denied any flexibility over a simple refund-style resolution caused real stress. - Helen
I ordered three items online from Lorna Jane but only received two. One $20 visor never arrived, yet I was still charged for it. Trying to get this resolved was exhausting, with customer care showing little urgency or concern. I didn’t want anything extra, just either the missing item or a refund for something I never received. - Monique
Customer experiences with Lorna Jane refund cases
Smooth refund → Customers note in-store returns are “really simple” with quick refunds.
Final sale frustration → One shopper was surprised sale items could only be refunded as store credit, but learned it’s a strict policy.
Delayed refund resolved → A customer waited nearly 3 months for a refund after a store error. Persistence with Lorna Jane and bank involvement resolved it.
How Lorna Jane Refund Policy Compares to Competitors
- Lululemon → Free postal returns and 30-day window, but no returns on sale items. Lorna Jane charges postage but allows sale-item returns for store credit.
- Cotton On Body → More generous: unlimited days for returns + free postage. Lorna Jane is stricter with a 30-day limit and customer-paid postage.
- Other activewear brands (Nike, Rockwear, Gymshark) → Similar 30-day policies, but many cover free return shipping. Lorna Jane stands out for clear sale/final sale rules, though the paid return postage is seen as a drawback.
Official Lorna Jane Refund Resources & Links
Lorna Jane Refund FAQs
Can you get a refund from Lorna Jane on full-priced items?
Yes, full-priced Lorna Jane items are eligible for a full refund, exchange, or gift card if returned within 30 days. The item must be unworn, unused, with tags attached and proof of purchase. This applies to both online and in-store purchases. If you’re outside the 30-day window, you’ll usually lose refund eligibility unless the item is faulty or not as described under Australian Consumer Law.
What is Lorna Jane’s refund policy for sale and final sale items?
Sale items cannot be refunded for cash but can be exchanged or returned for a gift card within 30 days. Final sale items are stricter and only eligible for a gift card if returned within 14 days. No exchanges or cash refunds apply to final sale items. Many shoppers are caught out by this, so checking whether an item is marked “final sale” before buying is essential.
How long does a Lorna Jane refund take to process?
In-store refunds are processed instantly, with funds appearing in your account within one to five business days. Online or mail returns usually take two to three weeks in total. This includes return shipping time and up to five business days for processing once received. Refunds via Afterpay, Zip, or PayPal are handled by the provider and may adjust instalments rather than return cash immediately.
What are your rights if a Lorna Jane item is faulty or not as described?
If your Lorna Jane item is faulty or not as described, you are protected under Australian Consumer Law regardless of store policy. You’re entitled to a repair, replacement, or full refund even after 30 days. This applies to sale and full-priced items. The fault must not be due to normal wear and tear or misuse, and you may need proof of purchase to support your claim.
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