Still waiting on a Youi refund?
Can you get a refund from Youi? Check eligibility first
Cooling-Off Period (20 Days):
Youi offers a 20-day cooling-off period. Cancel within this window, with no claims made, and you’ll get a full refund.
Mid-Term Cancellations:
After the cooling-off, Youi provides pro-rata refunds for unused premium, minus a $30 admin fee. If you cancel halfway through your policy term, expect roughly half your premium back, less the fee.
No Fee in Certain Cases:
Youi waives the $30 fee if you're immediately replacing it with another Youi policy or if Youi cancels your policy due to underwriting reasons or changed circumstances.
Claims and Refunds:
If you’ve made a major claim (e.g., total loss), you won’t get a premium refund since your coverage was fully utilised. Minor claims still allow for pro-rata refunds (less the cancellation fee).
Monthly vs Annual Payments:
- Annual payments: Refunds given for unused premium minus fees.
- Monthly payments: Usually, no lump sum refund, just cancellation of future payments.
Government Charges:
Certain government taxes or duties (like stamp duty) included in your premium are typically non-refundable.
Special Case – CTP Green Slip (NSW):
NSW CTP refunds require vehicle registration cancellation. Admin fee is around $22. If you sold your car with rego transferred, no CTP refund is available.
How to get a refund from Youi
Follow these clear steps for an easy Youi refund:
1. Gather Your Policy Details:
Have your policy number, type, and start date handy to streamline the process.
2. Log in or Call Youi:
- Online: Log into Youi’s Policy Portal and submit a cancellation request.
- Phone: Call 13 YOUI (13 9684); NSW CTP customers call 1300 004 007.
3. Complete the Cancellation Request:
Confirm your cancellation date, provide a brief cancellation reason, and submit. NSW CTP requires the CTP Cancellation and Refund Request Form emailed to nswctprefunds@youi.com.
4. Provide Supporting Documents (if needed):
Most policies don’t require extra paperwork, but NSW CTP refunds do (vehicle rego cancellation proof).
5. Confirm Cancellation Details:
Clarify the effective date and refund amount during your call or online request.
6. Obtain Confirmation:
Youi will email a cancellation confirmation. Ensure you receive it, it's your proof the policy was officially cancelled.
7. Refund Processing:
Your refund will typically be processed via your original payment method.
8. Follow Up (If Necessary):
If the refund isn’t received within 20 business days, contact Youi for a status update.
Youi’s refund timeframe - how long it takes
Refunds typically take up to 20 business days (around 4 weeks), but are often quicker. Key factors affecting timing include:
- Payment method: Card refunds are quicker (within days), while bank transfers may take slightly longer.
- Weekends/Holidays: Only business days count - expect slight delays around weekends/public holidays.
- Required Documents: Incomplete documents (especially NSW CTP) can delay refunds.
- Internal Checks: Large refunds might need internal approvals, slightly extending processing time.
If 10–15 business days pass without receiving your refund, proactively contact Youi to check the status.
Youi’s refund methods - how you'll get your money back
Youi refunds typically follow your original payment method:
- Credit/Debit Card: Quick, secure refunds direct to your card.
- Direct Bank Deposit (EFT): Requires your bank details, processed within a few days.
- Cheque (Rare): Only used when electronic methods aren’t possible.
- No Store Credit or Offsets: Your refund is returned directly, not as credits.
Youi will confirm your refund method during cancellation. Always ensure your payment details are accurate to avoid delays.
Common refund issues with Youi
Common issues customers face with Youi refunds and how to avoid or resolve them:
- High-Pressure Retention: Be firm and polite if you encounter persistent retention tactics.
- Missing Confirmation: Always ensure you receive written cancellation confirmation to avoid renewal charges.
- Unexpected Fees: Understand the $30 cancellation fee post-cooling-off to prevent surprises.
- Refund Delays: Allow up to 20 business days but follow up if significantly delayed.
- Auto-Renewal Charges: Cancel early before renewal dates to avoid unintended charges.
- Claim-Related Refund Denials: Understand that significant claims usually prevent refunds.
Keep clear records and proactively communicate with Youi if issues arise.
Youi cases submitted through Ajust
I cancelled my Youi insurance policy and was told I’d receive a refund of $183.30, but the money never arrived. I followed up because I was relying on that refund for other financial commitments, and the delay created unnecessary stress. It felt frustrating having to chase something that should have been automatic after cancelling a policy. I just wanted clear confirmation and my refund processed properly. - John
Customer experiences with Youi refund cases
Smooth Full Refund: A customer cancelled within the 20-day cooling-off and promptly received a full refund with no hassle.
Cancellation with Resistance, but Success: Another customer faced retention attempts but successfully cancelled by remaining firm, receiving their refund promptly.
Error Resolved Quickly: A customer mistakenly charged for a renewed policy received a swift apology and full refund after contacting Youi.
How Youi Refund Policy Compares to Competitors
How Youi stacks up against other major insurers:
- AAMI: Similar cooling-off (21 days) but no cancellation fee; pro-rata refunds standard.
- Budget Direct: Cooling-off same as Youi; higher cancellation fee ($40) but simpler online cancellation.
- NRMA: Similar cooling-off and nearly identical cancellation fee ($33); comparable refund processes.
Youi’s refund policy is competitive, with moderate fees and standard practices - though it lacks fully online cancellation like some competitors.
Official Youi Refund Resources & Links
- Youi Cancellation Request
- NSW CTP Green Slip Refund Instructions
- Youi Product Disclosure Statements (PDS)
- Youi Complaint Handling Process
- Youi Customer Support: ☎️ 13 YOUI (13 9684), Live Chat online available.
Youi Refund FAQs
Can you get a full refund from Youi if you cancel your policy early?
Yes, Youi offers a full refund if you cancel within the 20-day cooling-off period and haven’t made any claims. This cooling-off window applies to most Youi insurance policies and is designed to let you change your mind risk-free. To qualify, you must cancel within 20 days from the policy start date. If a claim has already been lodged during this period, the refund may no longer apply, so timing matters.
What refund do you get if you cancel a Youi policy after the cooling-off period?
After the cooling-off period, Youi provides a pro-rata refund for the unused portion of your premium, minus a $30 cancellation fee. This means you only pay for the time you were insured. For example, cancelling halfway through an annual policy usually returns about half the premium, less the fee. The exact amount depends on your policy type, payment method, and how long the cover was active.
Does making a claim affect your eligibility for a Youi refund?
Yes, the type of claim matters when requesting a Youi refund. If you’ve made a major claim, such as a total loss, Youi generally won’t refund any premium because the policy has been fully used. However, if you’ve only made a minor claim, you may still receive a pro-rata refund minus the cancellation fee. Always confirm your claim status before cancelling to avoid surprises.
How long does a Youi refund take and how is it paid?
Youi refunds usually take up to 20 business days to process, though many are completed sooner. Refunds are typically returned to your original payment method, such as a credit card or bank transfer. Card refunds tend to be faster than bank deposits. Delays can occur if extra documents are required, especially for NSW CTP Green Slip refunds, so following up after 10–15 business days is recommended.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Youi
refund request that gets seen.