Not sure if you can return your
Pandora
purchase?

Ajust breaks down
Pandora
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
November 17, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Pandora
? Check eligibility first

  • 30-Day Change-of-Mind: Pandora accepts returns/exchanges within 30 days if items are unused, unworn, undamaged, and in original saleable condition.

  • Proof of purchase required: Receipt, packing slip, order confirmation, or gift receipt (gifts refunded to a gift card).

  • Where purchased matters: Only Pandora online or official stores qualify. Items from stockists (e.g., David Jones) must be returned there.

  • Exclusions: Engraved/personalised items and gift cards are non-returnable unless faulty.

  • Condition matters: Items must be pristine with packaging/certificates. Even minor scratches may void eligibility.

  • Faulty items: Covered beyond 30 days under warranty and Australian Consumer Law – refund, repair, or replacement applies.

How to return an item to
Pandora

  1. Check eligibility: Within 30 days, unused, proof of purchase.

  2. Start online: Use the AusPost returns portal to generate a free return label. If you paid via Afterpay, PayPal, or Apple Pay, email to request your free return label.

  3. In-store purchases: Return to any Pandora concept store with receipt. Items bought from outlets or independent stores must be returned there.

  4. Pack securely: Use original Pandora packaging (box, pouch). Include receipts or slips.

  5. Send or drop off: Mail with prepaid AusPost label (track it), or return in-store for instant processing.

  6. Confirmation: Pandora emails you once received and inspected. In-store confirmation is immediate.

  7. Refund/exchange issued: Refund to original method, or gift card if required. Exchanges processed in-store instantly.

Pandora
return timeframes and item conditions

  • 30 calendar days: Strict cutoff for change-of-mind. No extensions.

  • Condition: Unworn, undamaged, no scratches or resizing. Must include all packaging and accessories.

  • Promotional gifts: Must also be returned, or their value may be deducted.

  • No restocking fees: Full refund on eligible items (excluding original delivery fees).

  • Exchanges: In-store only. Online returns = refund, then repurchase.

Tip: Post your return before the 30th day to ensure eligibility (Pandora will accept if postmarked in time).

Who pays for
Pandora
return shipping?

  • Free returns: Pandora covers postage for change-of-mind and faulty returns using their label.

  • In-store returns: Always free.

  • No processing fees: Full product refund provided.

  • Shipping fees: Original delivery fees are non-refundable.

  • Afterpay/PayPal/Apple Pay: Refunds only processed via mail (request free label by email).

  • International returns: Not covered. Overseas customers may pay their own return postage.

Pandora
refunds after a return - how and when you’ll get your money back

  • Refund method: Same as original payment (card → card, Afterpay → Afterpay, gift card → gift card).

  • Special cases:
    • PayPal/Apple Pay in-store returns → Pandora gift card (mail for refund to account).

    • Expired/cancelled cards → refunded via gift card.

  • Processing time:
    • Pandora inspects returns within ~5–10 business days.

    • Refund appears in your account within ~5–7 business days after approval.

    • Overall timeline: ~2 weeks from posting to refund in account.

  • Exchanges: Done in-store immediately. Refund/exchange differences handled on the spot.

  • Confirmation: Email sent when refund processed.

Pandora
 cases submitted through Ajust

I bought a charm bracelet from Pandora Wollongong with a Spiderman design, but once I tried it on, the charm kept sliding to the back of my wrist. When I went back to return it, the staff said I needed to buy an expensive stopper instead. I felt really disappointed and asked for a refund—it shouldn’t cost extra to fix a design issue. - Angela

Customer experiences with
Pandora
returns

Smooth returns: Many customers report hassle-free online returns with prompt refund confirmations.

Strict 30-day enforcement: Customers outside the window (even by a few days) were refused refunds/exchanges. Keep receipts and act quickly.

Refund delays: A customer waited 16+ business days for a refund. After contacting support, they discovered an e-gift card was issued instead.

Official
Pandora
Returns Resources & Links

Pandora
Return FAQs

Can I return Pandora jewellery if I change my mind?

Pandora accepts change-of-mind returns within 30 days if items are unused, unworn, undamaged, and in original saleable condition. You’ll need proof of purchase, and the item must come from an official Pandora store or the Pandora website. Returns from stockists like David Jones must be handled directly with them. Always check for exclusions such as engraved or personalised items, which can’t be returned unless faulty.

How do I return an item to Pandora online or in-store?

For online orders, start your return via the AusPost portal to generate a free return label. Purchases made with Afterpay, PayPal, or Apple Pay require emailing Pandora to request this label. For in-store purchases, visit any Pandora concept store with your receipt. Items from independent retailers or outlets must be returned where purchased. Ensure items are securely packed in original packaging before sending or dropping off.

Does Pandora offer free return shipping?

Yes, Pandora offers free postage for both change-of-mind and faulty returns when you use their official return label. In-store returns are always free, with no restocking or processing fees. Note that original shipping fees from your purchase aren’t refundable. International customers may have to pay for return postage themselves, so check local conditions before sending items back.

How long does it take to get a Pandora refund after returning an item?

Pandora typically processes returns within about two weeks. Once received, your item is inspected within 5–10 business days, and refunds appear in your account about 5–7 business days later. Refunds are issued to the original payment method, or as a gift card if required. Exchanges are handled instantly in-store. Always keep your tracking details and watch for Pandora’s confirmation email when your refund is approved.

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

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