Not sure if you can return your

Pandora

purchase?

• 30-Day Change-of-Mind: Pandora accepts returns/exchanges within 30 days if items are unused, unworn, undamaged, and in original saleable condition.
  
  
• Proof of purchase required: Receipt, packing slip, order confirmation, or gift receipt (gifts refunded to a gift card).
  
  
• Where purchased matters: Only Pandora online or official stores qualify. Items from stockists (e.g., David Jones) must be returned there.
  
  
• Exclusions: Engraved/personalised items and gift cards are non-returnable unless faulty.
  
  
• Condition matters: Items must be pristine with packaging/certificates. Even minor scratches may void eligibility.
  
  
• Faulty items: Covered beyond 30 days under warranty and Australian Consumer Law – refund, repair, or replacement applies.
  

1. Check eligibility: Within 30 days, unused, proof of purchase.
   
   
2. Start online: Use the AusPost returns portal to generate a free return label. If you paid via Afterpay, PayPal, or Apple Pay, email to request your free return label.
   
   
3. In-store purchases: Return to any Pandora concept store with receipt. Items bought from outlets or independent stores must be returned there.
   
   
4. Pack securely: Use original Pandora packaging (box, pouch). Include receipts or slips.
   
   
5. Send or drop off: Mail with prepaid AusPost label (track it), or return in-store for instant processing.
   
   
6. Confirmation: Pandora emails you once received and inspected. In-store confirmation is immediate.
   
   
7. Refund/exchange issued: Refund to original method, or gift card if required. Exchanges processed in-store instantly.
   

• 30 calendar days: Strict cutoff for change-of-mind. No extensions.
  
  
• Condition: Unworn, undamaged, no scratches or resizing. Must include all packaging and accessories.
  
  
• Promotional gifts: Must also be returned, or their value may be deducted.
  
  
• No restocking fees: Full refund on eligible items (excluding original delivery fees).
  
  
• Exchanges: In-store only. Online returns = refund, then repurchase.
  
  

Tip: Post your return before the 30th day to ensure eligibility (Pandora will accept if postmarked in time).

• Free returns: Pandora covers postage for change-of-mind and faulty returns using their label.
  
  
• In-store returns: Always free.
  
  
• No processing fees: Full product refund provided.
  
  
• Shipping fees: Original delivery fees are non-refundable.
  
  
• Afterpay/PayPal/Apple Pay: Refunds only processed via mail (request free label by email).
  
  
• International returns: Not covered. Overseas customers may pay their own return postage.
  

• Refund method: Same as original payment (card → card, Afterpay → Afterpay, gift card → gift card).
  
  
• Special cases:
  
  
  • PayPal/Apple Pay in-store returns → Pandora gift card (mail for refund to account).
    
    
  • Expired/cancelled cards → refunded via gift card.
    
    
• Processing time:
  
  
  • Pandora inspects returns within ~5–10 business days.
    
    
  • Refund appears in your account within ~5–7 business days after approval.
    
    
  • Overall timeline: ~2 weeks from posting to refund in account.
    
    
• Exchanges: Done in-store immediately. Refund/exchange differences handled on the spot.
  
  
• Confirmation: Email sent when refund processed.