Think you’re owed a Flight Centre price match?
Flight Centre price match eligibility criteria - what qualifies for a match?
Flight Centre offers Price Drop Protection. Here are the details you need to know:
What it covers:
- Applies only to airfares, not to accommodation, holiday packages or other travel items.
- Covers domestic flights within Australia and outbound international flights departing from Australia.
- Offers up to $50 per person, issued as a Flight Centre voucher, if the price drops between booking and departure.
Eligible bookings:
- Must be bought with an online booking or in-store as part of a Captain’s Pack.
- Fares must come from airlines or Flight Centre/direct website (flightcentre.com.au), and exclude associated brands like BYOjet and AuntBetty.
Voucher terms:
- The voucher is issued once and must be redeemed in‑store or over the phone (not online) within 12 months of issuance.
- It applies only to new bookings and cannot be used for cash, foreign currency, or combined with other offers.
How to request a price match at Flight Centre
Here's how to claim Flight Centre's Price Beat Guarantee:
- Contact Flight Centre and present the advertised fare in writing (e.g., screenshot or printout), on the same day as advertised, and before departure.
- Must pay in full before lodging a claim (if not already paid).
- Flight Centre verifies fare availability and eligibility. If valid, they issue the voucher for either:
- $50 p.p. (Value Pack), or
- Full difference on the more expensive “Plus Pack”.
Flight Centre accepted competitors & required proof
Here are Flight Centre's price match requirements:
- The lower fare must be in writing, shown on the same day it was advertised, and within 30 days of full payment, and before departure.
- Must match exactly in payment method, travel dates, airline, flight numbers, booking class, and number of passengers.
- The written fare must include all fees and charges, including booking and payment surcharges.
Exclusions & limitations - when price matches are not allowed at Flight Centre
The following exclusions to Flight Centre's Price Beat Guarantee apply:
- Fares linked to group memberships, corporate deals, closed subscription clubs, or those discounted under government subsidies are excluded.
- Only one claim per booking is allowed.
- If the Airfare drops by less than the original, the voucher is capped at $50 p.p.
If you cancel your booking:
- If you cancel the Captain’s Pack and haven’t redeemed the voucher, you're refunded the airfare (minus any airline fees), and the voucher is voided.
- If you’ve redeemed the voucher, its value is deducted from your refund, plus airline fees .
- Future Price Drop claims are based on the re‑booking price, not your original fare .
Real Flight Centre requests sent through Ajust
Recent Flight Centre customer price match experiences
Many customers praise the ease of matching fares from Webjet or Qantas with Flight Centre’s support included. One traveler even scored a free flight when Flight Centre couldn’t beat the fare.
Some users faced delays or incorrect advice. One customer had to escalate to a manager when incorrectly told to buy a package to qualify. Always know the rules and advocate for your rights.
Official Flight Centre Price Match Policies & Support Links
Flight Centre Price Match FAQs
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.