Think Flight Centre should've price matched? Let's find out.
Flight Centre price match eligibility criteria - what qualifies for a match?
Flight Centre offers Price Drop Protection. Here are the details you need to know:
What it covers:
- Applies only to airfares, not to accommodation, holiday packages or other travel items.
- Covers domestic flights within Australia and outbound international flights departing from Australia.
- Offers up to $50 per person, issued as a Flight Centre voucher, if the price drops between booking and departure.
Eligible bookings:
- Must be bought with an online booking or in-store as part of a Captain’s Pack.
- Fares must come from airlines or Flight Centre/direct website (flightcentre.com.au), and exclude associated brands like BYOjet and AuntBetty.
Voucher terms:
- The voucher is issued once and must be redeemed in‑store or over the phone (not online) within 12 months of issuance.
- It applies only to new bookings and cannot be used for cash, foreign currency, or combined with other offers.
How to request a price match at Flight Centre
Here's how to claim Flight Centre's Price Beat Guarantee:
- Contact Flight Centre and present the advertised fare in writing (e.g., screenshot or printout), on the same day as advertised, and before departure.
- Must pay in full before lodging a claim (if not already paid).
- Flight Centre verifies fare availability and eligibility. If valid, they issue the voucher for either:
- $50 p.p. (Value Pack), or
- Full difference on the more expensive “Plus Pack”.
Flight Centre accepted competitors & required proof
Here are Flight Centre's price match requirements:
- The lower fare must be in writing, shown on the same day it was advertised, and within 30 days of full payment, and before departure.
- Must match exactly in payment method, travel dates, airline, flight numbers, booking class, and number of passengers.
- The written fare must include all fees and charges, including booking and payment surcharges.
Exclusions & limitations - when price matches are not allowed at Flight Centre
The following exclusions to Flight Centre's Price Beat Guarantee apply:
- Fares linked to group memberships, corporate deals, closed subscription clubs, or those discounted under government subsidies are excluded.
- Only one claim per booking is allowed.
- If the Airfare drops by less than the original, the voucher is capped at $50 p.p.
If you cancel your booking:
- If you cancel the Captain’s Pack and haven’t redeemed the voucher, you're refunded the airfare (minus any airline fees), and the voucher is voided.
- If you’ve redeemed the voucher, its value is deducted from your refund, plus airline fees .
- Future Price Drop claims are based on the re‑booking price, not your original fare .
Flight Centre requests sent through Ajust
I was promised I could use my Virgin Australia travel credits from 2020 for future bookings, but Flight Centre refused to honour them despite clear consumer protection laws. I’d planned my travel around that assurance, and losing those credits has been stressful both financially and emotionally. I just want them to do what’s fair and lawful. - Ashleigh
Recent Flight Centre price match experiences
Many customers praise the ease of matching fares from Webjet or Qantas with Flight Centre’s support included. One traveler even scored a free flight when Flight Centre couldn’t beat the fare.
Some users faced delays or incorrect advice. One customer had to escalate to a manager when incorrectly told to buy a package to qualify. Always know the rules and advocate for your rights.
Official Flight Centre Price Match Policies & Support Links
Flight Centre Price Match FAQs
What flights are covered under Flight Centre’s Price Drop Protection?
Price Drop Protection only covers domestic flights within Australia and international flights departing from Australia. It excludes accommodation, packages, or other travel items. You must book as part of a Captain’s Pack and buy directly through Flight Centre or the airline’s site. This policy is designed to give travellers peace of mind by offering a voucher if fares drop before departure. Always confirm your fare’s eligibility before purchase to avoid surprises.
How do I make a Price Beat Guarantee claim with Flight Centre?
To claim, you must show the lower advertised fare in writing on the same day it’s published, before departure, and within 30 days of full payment. Flight Centre then verifies the fare and issues a voucher or the price difference, depending on your pack. This process requires you to act quickly and have accurate proof, so keeping screenshots and booking details handy is essential for success.
Which competitors’ fares does Flight Centre accept for a price match?
Flight Centre accepts lower fares from airlines or its own website but excludes associated brands like BYOjet and AuntBetty. Fares must match exactly in airline, dates, flight numbers, booking class, passengers, and payment method. Proof must include all fees and charges. Ensuring the competitor fare meets every match condition increases your chance of a successful claim.
When will Flight Centre refuse a price match request?
Price matches are refused for fares tied to corporate deals, membership clubs, government subsidies, or multiple claims on the same booking. Only one claim per booking is allowed, and vouchers are capped at $50 per person unless you have a Plus Pack. Understanding these exclusions helps avoid wasted effort on ineligible claims and keeps you within Flight Centre’s policy limits.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.