Flight Centre

 price match policy – how to get the best deal

Flight Centre offers Price Drop Protection. Here are the details you need to know:

What it covers:

1. Applies only to airfares, not to accommodation, holiday packages or other travel items.
2. Covers domestic flights within Australia and outbound international flights departing from Australia.
3. Offers up to $50 per person, issued as a Flight Centre voucher, if the price drops between booking and departure.

Eligible bookings:

1. Must be bought with an online booking or in-store as part of a Captain’s Pack.
2. Fares must come from airlines or Flight Centre/direct website (flightcentre.com.au), and exclude associated brands like BYOjet and AuntBetty.‍

Voucher terms:

1. The voucher is issued once and must be redeemed in‑store or over the phone (not online) within 12 months of issuance.
2. It applies only to new bookings and cannot be used for cash, foreign currency, or combined with other offers.
   

Here's how to claim Flight Centre's Price Beat Guarantee:

1. Contact Flight Centre and present the advertised fare in writing (e.g., screenshot or printout), on the same day as advertised, and before departure.
   ‍
2. Must pay in full before lodging a claim (if not already paid).
   ‍
3. Flight Centre verifies fare availability and eligibility. If valid, they issue the voucher for either:
   • $50 p.p. (Value Pack), or
   • Full difference on the more expensive “Plus Pack”.

Here are Flight Centre's price match requirements:

1. The lower fare must be in writing, shown on the same day it was advertised, and within 30 days of full payment, and before departure.
2. Must match exactly in payment method, travel dates, airline, flight numbers, booking class, and number of passengers.
3. The written fare must include all fees and charges, including booking and payment surcharges.

The following exclusions to Flight Centre's Price Beat Guarantee apply:

1. Fares linked to group memberships, corporate deals, closed subscription clubs, or those discounted under government subsidies are excluded.
2. Only one claim per booking is allowed.
3. If the Airfare drops by less than the original, the voucher is capped at $50 p.p.

If you cancel your booking:

1. If you cancel the Captain’s Pack and haven’t redeemed the voucher, you're refunded the airfare (minus any airline fees), and the voucher is voided.
2. If you’ve redeemed the voucher, its value is deducted from your refund, plus airline fees .
3. Future Price Drop claims are based on the re‑booking price, not your original fare .