Trying to cancel

Hyundai

? Avoid the runaround.

Cancelling a Hyundai purchase or service depends on the agreement type.

• New Car Purchases: If you signed a contract at a Hyundai dealership, cancellation is limited by Australian consumer laws and your contract terms. Some states allow a cooling-off period (1–3 days), such as Victoria (3 business days) and NSW (1 day). Others, like WA and Tasmania, offer no cooling-off at all. Within the cooling-off, the dealer can retain a small statutory fee (e.g., $400 or 2% of the car’s price in VIC). After the period, cancellations usually mean losing your deposit and possibly paying a cancellation fee of ~5% of the vehicle price.
  
  
• Online Pre-Orders: Hyundai’s Click to Buy $500 deposit is fully refundable until a dealer contract is signed. Cancelling before contract signing carries no penalty.
  
  
• Subscriptions & Services: Hyundai’s Bluelink® connected car service can be cancelled at any time, with no fees. Prepaid service plans or insurance may only be cancelled on a pro-rata basis (check individual terms).
  

For Car Purchases (Pre-Delivery):

1. Check eligibility – confirm if you’re still within the cooling-off period.
   
   
2. Give written notice – email or letter to the dealership with your details and contract number.
   
   
3. Call as backup – optional but useful to confirm next steps.
   
   
4. Request your refund – deposits are refunded minus statutory fees.
   
   
5. Get confirmation in writing – always secure proof of cancellation.
   
   

If cooling-off has lapsed: contact the dealer directly. They may enforce the 5% cancellation fee, but some show goodwill, especially for financial hardship or long delivery delays.

For Hyundai Bluelink:

• Cancel via the Bluelink app (“Terminate My Account”).
  
  
• Optional: Deactivate in-car settings under Settings > Bluelink.
  
  
• Hyundai confirms cancellation by SMS.
  
  
• Or call Hyundai Customer Care (1800 186 306) for support.
  
  

For Service Bookings: call the dealership service department directly with your booking details to cancel or reschedule.

For Hyundai Finance/Insurance: contact the respective provider. Loans usually require payout; insurance policies often allow pro-rata refunds.

• Cooling-off for cars: Typically 1–3 business days depending on state. Notice must reach the dealer before the deadline.
  
  
• Deposit refunds: Must be processed by the dealer by the next business day after cancellation.
  
  
• Online pre-orders: Refunds are processed within a few days of cancellation.
  
  
• Bluelink: Cancellation is immediate. No cut-off dates during the free 5 years.
  
  
• Other services: Extended warranties and insurance often have 30-day full-refund windows or pro-rata terms.
  

• Cooling-off cancellations: Dealers retain a small statutory fee (e.g., $400 or 2% in VIC, $100 or 2% in SA).
  
  
• After cooling-off: Contracts may impose a 5% cancellation fee. Often, this equals the deposit amount.
  
  
• No-fee scenarios: Online pre-orders cancelled before contract = full refund.
  
  
• Bluelink & digital services: No fees. Paid services (after free period) usually allow pro-rata refunds.
  
  
• Other products (e.g., insurance, warranties): May charge a small admin or processing fee.