Experiencing UBank outages? You’re not alone.
Is There an Outage with UBank Right Now?
How to check UBank outage status
To confirm whether UBank is down:
- Visit UBank’s Status Page – status.ubank.com.au provides real-time service updates and incident alerts.
- Use the UBank App or Website – Login banners or notifications will confirm any outages or maintenance periods.
- Follow UBank on Social Media – Their official Twitter (X) and Facebook accounts often post outage updates.
- Check Downdetector – Community outage reports can highlight problems before they’re officially confirmed.
How to report a UBank outage
If you’re experiencing issues:
- Call UBank Support: 13 30 80 (within Australia) or +61 2 9070 0202 (overseas).
- Use In-App Chat or Secure Message: Available in the app and online banking once accessible.
- Message via Social Media: Contact UBank directly through Twitter or Facebook (avoid sharing personal details publicly).
Tip: Note the time and error messages before contacting support — it speeds up troubleshooting.
Recent UBank Outages & Causes
UBank maintains >99% uptime, but here are the most notable recent outages:
- Sept 14, 2025 – PayID/Osko Payments Down (20 mins): Real-time transfers failed due to an external payments network issue. Other services remained operational.
- Sept 1, 2025 – App & Online Banking Crash (2–3 hours): Heavy usage caused login failures and long call centre wait times. Services were restored later that day.
- Feb 15, 2024 – Multi-Bank Network Outage (11 hours): A core banking provider outage (Data Action) disrupted online banking and Osko payments nationwide.
Most outages were caused by third-party provider issues or unexpected system load.
How long does it take for UBank to fix an outage?
- Minor Issues: Fixed in minutes to under an hour (e.g., PayID disruption in Sept 2025).
- Major Outages: Usually resolved the same day, often within 1–4 hours. The longest recorded outage (Feb 2024) lasted ~11 hours due to an external provider.
UBank’s IT team responds quickly and posts live updates as soon as services are restored.
Official UBank Outage Resources & Links
- UBank Service Status Page – Real-time service updates & history.
- UBank Customer Support – Call 13 30 80 (AU) or +61 2 9070 0202 (overseas).
- UBank Help Centre – FAQs and troubleshooting.
- UBank on Twitter – Official outage updates.
- Downdetector – UBank – Independent outage tracker.
UBank reports submitted through Ajust
For two days UBank's app and internet banking were down and I couldn't access my wages. I lost two days' pay (about $400) because incoming payments were delayed and I couldn't move money. I'm a new customer and this outage has caused real financial pain; I need access to my funds and compensation for lost earnings. - Tommy
I tried to transfer money during an UBank app and online outage. I followed their ID verification steps but transfers still failed and the app locked me out. I then received an email saying my account would be closed in 30 days and that an internal team would handle it. I have a young son and can't access funds I need for living expenses. - Sebastian
While overseas during UBank's upgrade I lost access to the app and then discovered an unauthorised transfer that emptied my savings. I reported it immediately, but my account was initially blocked and I was left stranded abroad without money. The timing with the upgrade feels linked to how the theft happened and I'm desperate to get my funds returned and regain access. - Jyotika`
They locked me out of my account this week and I still don't have access. I’ve been left without money for days and can't buy food; the stress has been overwhelming. UBank won't tell me why my account is locked and I'm desperate for immediate access to my funds. - Jessica
UBank Outage FAQs
How do I quickly tell if UBank is actually down or if it’s just a problem on my end?
The fastest way to tell if UBank is down is by checking the official UBank status page or looking for outage banners in the app or online banking. These sources update in real time, so you’ll know within seconds whether it’s a system-wide issue. If those look normal, tools like Downdetector or social media updates can confirm whether others are having the same issue, helping you avoid wasting time troubleshooting alone.
What’s the best way to report a UBank outage and get help without sitting on hold?
You can report a UBank outage through the app’s secure messaging or in-app chat, which usually avoids wait times compared to calling support. If your app isn’t loading, phone support is still available, and contacting UBank via Twitter or Facebook can also trigger faster responses. Noting the exact time and any error messages before you reach out helps support diagnose your issue quicker.
How long do UBank outages usually last, and when should I start worrying?
Most UBank outages resolve within minutes to a few hours, with minor disruptions typically fixed in under an hour. Larger issues—especially when they involve external providers—can take several hours, but same-day resolution is still the norm. If an outage lasts longer than expected or impacts essential payments like PayID or Osko, it’s worth monitoring updates closely so you can plan around delays.
What should I do if UBank services are still down for me even after the outage is fixed?
If UBank says the outage is resolved but your app or online banking still isn’t working, it’s best to report your issue directly because lingering problems often aren’t visible on status pages. Support teams can check whether your account is affected individually, and noting the time, error codes, and what you tried earlier helps them pinpoint the cause. When delays continue, services like Ajust can help escalate the issue so it isn’t ignored.
UBank service still down? Don’t just wait, act.
We help you file a formal complaint so your issue doesn’t get ignored.