Experiencing

UBank

outages? You’re not alone.

To confirm whether UBank is down:

• Visit UBank’s Status Page – status.ubank.com.au provides real-time service updates and incident alerts.
  
  
• Use the UBank App or Website – Login banners or notifications will confirm any outages or maintenance periods.
  
  
• Follow UBank on Social Media – Their official Twitter (X) and Facebook accounts often post outage updates.
  
  
• Check Downdetector – Community outage reports can highlight problems before they’re officially confirmed.
  

If you’re experiencing issues:

• Call UBank Support: 13 30 80 (within Australia) or +61 2 9070 0202 (overseas).
  
  
• Use In-App Chat or Secure Message: Available in the app and online banking once accessible.
  
  
• Message via Social Media: Contact UBank directly through Twitter or Facebook (avoid sharing personal details publicly).
  
  

Tip: Note the time and error messages before contacting support — it speeds up troubleshooting.

UBank maintains >99% uptime, but here are the most notable recent outages:

• Sept 14, 2025 – PayID/Osko Payments Down (20 mins): Real-time transfers failed due to an external payments network issue. Other services remained operational.
  
  
• Sept 1, 2025 – App & Online Banking Crash (2–3 hours): Heavy usage caused login failures and long call centre wait times. Services were restored later that day.
  
  
• Feb 15, 2024 – Multi-Bank Network Outage (11 hours): A core banking provider outage (Data Action) disrupted online banking and Osko payments nationwide.
  

Most outages were caused by third-party provider issues or unexpected system load.

• Minor Issues: Fixed in minutes to under an hour (e.g., PayID disruption in Sept 2025).
  
  
• Major Outages: Usually resolved the same day, often within 1–4 hours. The longest recorded outage (Feb 2024) lasted ~11 hours due to an external provider.
  
  

UBank’s IT team responds quickly and posts live updates as soon as services are restored.

• UBank Service Status Page – Real-time service updates & history.
  
  
• UBank Customer Support – Call 13 30 80 (AU) or +61 2 9070 0202 (overseas).
  
  
• UBank Help Centre – FAQs and troubleshooting.
  
  
• UBank on Twitter – Official outage updates.
  
  
• Downdetector – UBank – Independent outage tracker.