Still waiting on a

HP

refund?

14-Day Change of Mind Returns:

• HP Australia offers a 14-day return policy for products purchased directly from HP (online or phone).
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• Items must be returned within 14 calendar days of receiving your final product from the order.
  
  

Condition of Returned Products:

• Items must be in "as new" condition, complete with original packaging, accessories, manuals, and proof of purchase.
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• HP reserves the right to refuse returns or apply restocking fees for incomplete or damaged items.
  
  

Exclusions (Non-returnable Items):

• Custom-configured (built-to-order) PCs.
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• Opened software or digital downloads.
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• Opened printer ink or toner cartridges.
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• Final sale or clearance items marked as non-returnable.
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• Major commercial equipment (e.g., large format printers).
  
  

Faulty or Damaged Items (DOA):

• Defective or damaged items qualify for returns or replacements under warranty or Australian Consumer Law. Report these within 14 days of receipt.
  

1. Obtain a Return Merchandise Authorisation (RMA):

• Call HP Post Sales Support at 1300 635 787, email hpstoreaustralia@customerservice.team, or use the HP Contact Page.
  
  
• Provide your order number, product details, and reason for return to get your RMA.
  
  

2. Prepare Your Product for Return:

• Pack the item securely in original packaging, including all accessories, manuals, and bonus items.
  
  
• Perform a factory reset for electronic items, removing personal data.
  
  

3. Arrange Pickup or Drop-off:

• HP typically arranges a free courier pickup (FedEx or StarTrack) and provides you with a prepaid return label.
  
  
• Attach provided label and keep the tracking number for your records.
  
  

4. HP Inspection & Refund Approval:

• HP inspects the returned item upon receipt.
  
  
• Once approved, your refund will be issued promptly to your original payment method.
  
  

5. Follow Up if Needed:

• If you haven’t received your refund within 3 weeks of shipping your return, contact HP support quoting your RMA number.
  

Typical Processing Time:

• HP aims to process refunds within 21 days of your initial request.
  
  
• Actual processing often occurs within 1–2 weeks from receiving your returned product.
  
  

Payment Method Timelines:

• Credit/Debit Card & PayPal: Typically within 5–7 business days after processing.
  
  
• Bank Transfer/Direct Deposit: Usually around 5 business days after HP initiates the refund.
  
  

Potential Delays:

• High volume periods, courier delays, or incomplete returns may extend the timeframe slightly.
  

Refunds via Original Payment Method:

• HP refunds are returned to your original payment method (credit/debit card, PayPal, bank transfer).
  

Credit & Debit Cards:

• Refunds appear as credits on your card statement typically within a week.
  

PayPal:

• Refunds are issued to your PayPal account, usually within 1–2 business days after HP processing.
  

Direct Deposit & Bank Transfer:

• HP requests your BSB and account number; refunds appear typically within 5 business days after approval.
  

Gift Cards & Prepaid Cards:

• Refunds will be credited back to your HP gift card or a new card may be issued. Retain original gift cards to avoid replacement fees.
  

Financed or Lease Payments:

• Refunds processed through your financing provider, reducing your outstanding balance or refunding payments made.
  

• Missing the 14-Day Return Window: Customers attempting returns after 14 days can be declined. Act promptly within this window.
  
  
• Returned Items Not in Original Condition: HP may refuse refunds or apply restocking fees for items showing use or missing accessories.
  
  
• Returning Non-returnable Items: Custom-configured PCs, opened consumables, and software are commonly misunderstood as refundable. Verify before purchasing.
  
  
• Delays in Return Collection: Occasional courier delays in arranging pickup may cause anxiety, but your refund rights remain valid once initiated.
  
  
• Credit Card or Bank Refund Delays: Closed or expired cards can delay refunds. Notify HP proactively to arrange alternative methods.
  
  
• Warranty vs. Refund Confusion: Refunds for defects after 14 days typically fall under warranty repair, not refund. Clarify your situation clearly with HP support.