Complaints we’ve resolved
Account termination without notification
Nation wide outage
Car broke down
The express lane for every complaint.
No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.
Success for over 90% of complaints.
Resolution or escalation. We make sure there’s an outcome for every complaint.
It costs nothing for consumers.
We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.
Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.
Issues we solve
Learn more about the types of complaints we resolve
Dealing with NBN connection delays
If you are having difficulty with NBN connection issues, whether it’s connecting up a new building, or re-connecting to the NBN after property damage, there are steps you can take to fix the problem. In many cases, you may be able to make a complaint to your telco provider, and Ajust is here to help with those issues.
Dealing with card surcharge errors
If you’ve ever used a card to buy something and been charged more than the retail price it might have had a card surcharge applied. Card surcharges are legal in Australia. But retailers can only apply card surcharges that cover their reasonable costs of accepting the transaction. If you think you’ve been charged an incorrect surcharge, you may have a right to contact your bank to complain, or try using Ajust to help with your card surcharge issue.
How to deal with credit reports mistakes
If there is an error in your Credit Report there are steps you can take to deal with it. Your credit provider has to consider and respond to all complaints about your credit report, and if they’re not able to resolve the issue for you, you can refer the matter to an external dispute resolution body like AFCA.
How to lodge a telecommunication ombudsman complaint (TIO)
Are you dealing with Telstra Complaints, Optus Complaints, or any other telco issues? You’re not alone! The big telcos like Telstra, Optus and Vodafone have tens of thousands of customers across Australia, so it’s not surprising that sometimes things go wrong. If you have a telco complaint you can’t resolve, you can make a telecommunications ombudsman complaint with the TIO by following these simple steps.
Lodging a banking ombudsman complaint with AFCA
Bank complaints happen all the time. Big banks like CBA and NAB report over 200,000 customer complaints each year – that’s almost 550 banking complaints each day! (And well done CBA and NAB for reporting their complaint numbers. Some of the other big banks don’t share this information.) If you have a banking complaint that you can’t resolve, making a banking ombudsman complaint with AFCA may be the solution.
How to make complaints to the energy ombudsman
If you’re having trouble with your electricity, gas or water provider you can make a complaint to the energy ombudsman or electricity ombudsman scheme in your state or territory. Follow these easy steps to raise a complaint with the relevant energy ombudsman if you’re not able to resolve your complaint with your electricity, gas or water provider.
What can I do if my bank doesn't respond to my complaint?
Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.
What is the Airline Customer Advocate?
The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.
Behind on energy bills? What happens and what to do
Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.