Specsavers Complaints
The best way to resolve complaints with Specsavers
Specsavers is a well-known optometry and eyewear retailer in Australia. They offer a wide range of eyeglasses, contact lenses, and hearing aids. Some common complaints about Specsavers include long waiting times for appointments, issues with prescription accuracy, and difficulties with customer service. However, they have a large network of stores across the country, making it convenient for customers to access their services.
Get heard by Specsavers
Have a complaint? Click below to resolve your issue with Specsavers
Have a complaint? Click below to resolve your issue with Specsavers
COMPLAINTS SENT THROUGH AJUST
Wrong prescription
Gordon
•
June 27, 2024
Outcome Sought
Apology
Compensation
Other
Incorrect lens placement
Cheryl
•
June 21, 2024
Outcome Sought
Apology
Compensation
Other
Incorrect prescription
Eva
•
April 9, 2024
Outcome Sought
Apology
Compensation
Other
Miss diagnosis
Robert
•
November 21, 2023
Outcome Sought
Apology
Compensation
Other
Rude behavior
Virginia
•
Outcome Sought
Apology
Compensation
Other
Refund for frames
J
•
Outcome Sought
Apology
Compensation
Other
Order cancellation
Donald
•
Outcome Sought
Apology
Compensation
Other
Poor customer service
Michelle
•
Outcome Sought
Apology
Compensation
Other
Uncomfortable second pair
Linda
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Specsavers
To Listen
Wrong prescription
Gordon
•
June 27, 2024
Incorrect lens placement
Cheryl
•
June 21, 2024
Incorrect prescription
Eva
•
April 9, 2024
Miss diagnosis
Robert
•
November 21, 2023
Rude behavior
Virginia
•
Refund for frames
J
•
Order cancellation
Donald
•
Poor customer service
Michelle
•
Uncomfortable second pair
Linda
•
COMPLAINTS RESOLVED THROUGH AJUST
Miss diagnosis
Robert
•
November 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Specsavers
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Specsavers
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Common issues related to
Specsavers
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.