I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Verified
Officeworks
partners with Ajust
Officeworks Complaints
The best way to resolve complaints with Officeworks
Officeworks is Australia’s home for office supplies including stationary, furniture and technology. They're focused on their a wide range, low prices and great service. According to their website, their customer satisfaction rates continue to climb.
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Have a complaint? Click below to resolve your issue with Officeworks
Have a complaint? Click below to resolve your issue with Officeworks
Ajust is putting pressuring on
Officeworks
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Charged for unavailable items
Closed
12/2/2025
Sent
2/2/2025
Charged for unavailable items
Elizabeth
•
February 2, 2025
Incurred additional expenses
Outcome Sought
Apology
Compensation
Other
Difficulty reaching customer service
Closed
8/2/2025
Sent
28/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Difficulty reaching customer service
John
•
January 28, 2025
Caused delays and frustration
Outcome Sought
Apology
Compensation
Other
Lack of response from Assurant
Closed
6/2/2025
Sent
27/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cecilia
Lack of response from Assurant
Cecilia
•
January 27, 2025
Frustration and impact on daily activities
Outcome Sought
Apology
Compensation
Other
Lack of communication
Closed
24/1/2025
Sent
23/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lack of communication
•
January 23, 2025
Frustration and urgency
Outcome Sought
Apology
Compensation
Other
Non-delivery of order
Closed
26/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fraser
Non-delivery of order
Fraser
•
January 20, 2025
Disrupted productivity and work tasks
Outcome Sought
Apology
Compensation
Other
Refund not processed
Closed
27/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natali
Refund not processed
Natali
•
January 20, 2025
Considerable stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Document scanning assistance
Closed
30/1/2025
Sent
18/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Document scanning assistance
Jeff
•
January 18, 2025
Feeling embarrassed and dissatisfied
Outcome Sought
Apology
Compensation
Other
Delivery delay
Closed
11/1/2025
Sent
3/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Delivery delay
Adam
•
January 3, 2025
Significant inconvenience for urgent use
Outcome Sought
Apology
Compensation
Other
Delayed delivery
Closed
8/1/2025
Sent
27/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carol
Delayed delivery
Carol
•
December 27, 2024
Significant inconvenience for Christmas
Outcome Sought
Apology
Compensation
Other
Retail
Rude customer service
Unresolved
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Preeti
Rude customer service
Preeti
•
June 3, 2024
Threatened and abused
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Officeworks
To Listen
Live Campaign
Do you manage complaints for
Officeworks
?
Charged for unavailable items
Closed
12/2/2025
Sent
2/2/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Elizabeth
•
February 2, 2025
Customer dissatisfied with unfulfilled order and lack of communication, requesting a refund and an apology.
Difficulty reaching customer service
Closed
8/2/2025
Sent
28/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
January 28, 2025
Customer frustrated with unresponsive phone support and requests better staffing for timely assistance.
Lack of response from Assurant
Closed
6/2/2025
Sent
27/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cecilia
Cecilia
•
January 27, 2025
Customer complains about lack of response regarding warranty claim and requests an exchange for a faulty iPad.
Lack of communication
Closed
24/1/2025
Sent
23/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
•
January 23, 2025
Customer frustrated by lack of communication regarding industrial shredder availability.
Non-delivery of order
Closed
26/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fraser
Fraser
•
January 20, 2025
Customer complains about non-delivery of printer order, causing inconvenience and requests investigation and expedited delivery.
Refund not processed
Closed
27/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natali
Natali
•
January 20, 2025
Customer is frustrated over a $200 refund not credited after returning a duplicate gift.
Document scanning assistance
Closed
30/1/2025
Sent
18/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Jeff
•
January 18, 2025
Customer disappointed with staff assistance regarding document scanning and emailing, feeling disrespected and dissatisfied.
Delivery delay
Closed
11/1/2025
Sent
3/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Adam
•
January 3, 2025
Customer complains about delayed delivery of order and requests expedited shipping and updates.
Delayed delivery
Closed
8/1/2025
Sent
27/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carol
Carol
•
December 27, 2024
Customer complains about delayed delivery of parcel intended for Christmas gifts.
Retail
Rude customer service
Unresolved
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Preeti
Preeti
•
June 3, 2024
Customer experienced rude, abusive, and bullying behavior from multiple staff members at officeworks northmead, seeking apology and termination of employees.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Charged for unavailable items
Closed
12/2/2025
Sent
2/2/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Charged for unavailable items
Elizabeth
•
February 2, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Difficulty reaching customer service
Closed
8/2/2025
Sent
28/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Difficulty reaching customer service
John
•
January 28, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Lack of response from Assurant
Closed
6/2/2025
Sent
27/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cecilia
Lack of response from Assurant
Cecilia
•
January 27, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Lack of communication
Closed
24/1/2025
Sent
23/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lack of communication
•
January 23, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Non-delivery of order
Closed
26/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fraser
Non-delivery of order
Fraser
•
January 20, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Refund not processed
Closed
27/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natali
Refund not processed
Natali
•
January 20, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Document scanning assistance
Closed
30/1/2025
Sent
18/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Document scanning assistance
Jeff
•
January 18, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Delivery delay
Closed
11/1/2025
Sent
3/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Delivery delay
Adam
•
January 3, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Delayed delivery
Closed
8/1/2025
Sent
27/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carol
Delayed delivery
Carol
•
December 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Officeworks
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Officeworks
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Officeworks
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Officeworks
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Officeworks
In person
https://www.officeworks.com.au/shop/officeworks/storelocator
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Officeworks
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Officeworks
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
