I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Telstra is Australia's biggest telecommunications provider, with around 50% market share for both NBN services and mobile services. With so many customers, it's no surprise Telstra also deals with lots of complaints. Telstra makes up more than 50% of complaints to the ombudsman.
Have a complaint?
Telstra
86
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
Resolve Now
It only takes 2 minutes!
Telstra
complaints we’ve resolved
Telco
Not working
Closed
30/11/2023
Sent
22/11/2023
Not working
Submitted for
Robert
Closed
November 30, 2023
Telco
Credit not received
Closed
30/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kimberley
Credit not received
Submitted for
Kimberley
Closed
November 30, 2023
Telco
Dropping out
Closed
7/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Dropping out
Submitted for
Christine
Closed
December 7, 2023
Telco
Credit removed
Closed
23/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Credit removed
Submitted for
Peter
Closed
November 23, 2023
Telco
Not working
Closed
17/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Not working
Submitted for
Maria
Closed
November 17, 2023
Telco
Running out too quickly
Closed
27/11/2023
Sent
12/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
RONALD
Running out too quickly
Submitted for
RONALD
Closed
November 27, 2023
Telco
Out of service
Closed
14/11/2023
Sent
11/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dee
Out of service
Submitted for
Dee
Closed
November 14, 2023
Telco
No internet for 2 weeks
Closed
15/11/2023
Sent
8/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
No internet for 2 weeks
Submitted for
Joseph
Closed
November 15, 2023
Telco
Email access
Closed
23/11/2023
Sent
7/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Email access
Submitted for
Rachel
Closed
November 23, 2023
Telco
Offline
Closed
10/11/2023
Sent
1/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Offline
Submitted for
Stephen
Closed
November 10, 2023
Telco
Declined new handset plan
Closed
2/11/2023
Sent
30/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janelle
Declined new handset plan
Submitted for
Janelle
Closed
November 2, 2023
Telco
Late fee for bill payment
Closed
6/11/2023
Sent
29/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Late fee for bill payment
Submitted for
Thomas
Closed
November 6, 2023
Telco
Poor internet connection
Closed
29/10/2023
Sent
26/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frances
Poor internet connection
Submitted for
Frances
Closed
October 29, 2023
Telco
Lead didn't fit
Closed
4/11/2023
Sent
24/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Lead didn't fit
Submitted for
James
Closed
November 4, 2023
Telco
Issue with adding Apple Watch to phone plan
Closed
24/10/2023
Sent
23/10/2023
I had struggled for over a year to get what should have been a simple task done at my phone company with talking to staff and calling their help lines and everyone told me I couldn't do it and they didn't know how to change it . With one chat to an Ajust team member and by the next day they had done exactly what I asked and my issue was resolved so easily . The follow up from Ajust was awesome too . I just wish I had found them sooner .
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Issue with adding Apple Watch to phone plan
Submitted for
Monica
Closed
October 24, 2023
Telco
Password confusion
Closed
20/10/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Password confusion
Submitted for
Robyn
Closed
October 20, 2023
Telco
Issue with bill payment
Closed
24/10/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Issue with bill payment
Submitted for
Thomas
Closed
October 24, 2023
Telco
Slowed internet speed
Closed
4/11/2023
Sent
11/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Slowed internet speed
Submitted for
Annette
Closed
November 4, 2023
Telco
Plays up a lot
Closed
22/10/2023
Sent
4/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alan
Plays up a lot
Submitted for
Alan
Closed
October 22, 2023
Telco
forcing customer to change over to Opticomm
Closed
17/10/2023
Sent
3/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tina
forcing customer to change over to Opticomm
Submitted for
Tina
Closed
October 17, 2023
Telco
not compatible with phone
Closed
6/10/2023
Sent
3/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
not compatible with phone
Submitted for
Michelle
Closed
October 6, 2023
Telco
slow speed
Closed
27/9/2023
Sent
26/9/2023
Had a slow download problem with NBN during heavy traffic holiday season. Just helped to quickly hook me up with Telstra who provided a later model smart Modem. All connected and working. Great service.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Garry
slow speed
Submitted for
Garry
Closed
September 27, 2023
Telco
nbn fibre to the house signal drops frequently and puts security cameras off line
Closed
29/9/2023
Sent
25/9/2023
I put in a complaint through Ajust for Telstra and Telstra responded next day. I like the concept of Ajust because it is sometimes difficult to find an appropriate place to complain and having one place to make complaints is handy. I hope Ajust grows and helps us all sort out our problems
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
nbn fibre to the house signal drops frequently and puts security cameras off line
Submitted for
Barbara
Closed
September 29, 2023
Telco
billing for tablet after cancellation
Closed
11/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janette
billing for tablet after cancellation
Submitted for
Janette
Closed
October 11, 2023
Telco
rude customer service
Closed
3/10/2023
Sent
21/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Franca
rude customer service
Submitted for
Franca
Closed
October 3, 2023
Telco
Issue with payment not being credited to account
Closed
21/9/2023
Sent
20/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frances
Issue with payment not being credited to account
Submitted for
Frances
Closed
September 21, 2023
Telco
Direct debit not working
Closed
20/9/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Direct debit not working
Submitted for
David
Closed
September 20, 2023
Telco
Unplanned outages
Closed
2/10/2023
Sent
18/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hamish
Unplanned outages
Submitted for
Hamish
Closed
October 2, 2023
Telco
Internet keeps dropping off
Closed
9/10/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Internet keeps dropping off
Submitted for
Lynette
Closed
October 9, 2023
Telco
blocked website
Closed
3/10/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
blocked website
Submitted for
Chris
Closed
October 3, 2023
Telco
Other
Closed
13/9/2023
Sent
12/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Other
Submitted for
Jackson
Closed
September 13, 2023
Telco
Other
Closed
13/9/2023
Sent
10/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Garry
Other
Submitted for
Garry
Closed
September 13, 2023
Telco
Other
Closed
14/9/2023
Sent
6/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Other
Submitted for
John
Closed
September 14, 2023
Telco
Other
Closed
6/9/2023
Sent
4/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cameron
Other
Submitted for
Cameron
Closed
September 6, 2023
Telco
Other
Closed
4/9/2023
Sent
29/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Other
Submitted for
Yvonne
Closed
September 4, 2023
Telco
Slow / Low Quality
Closed
6/9/2023
Sent
16/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Slow / Low Quality
Submitted for
Amanda
Closed
September 6, 2023
Telco
No Service / Outage
Closed
16/8/2023
Sent
10/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonard
No Service / Outage
Submitted for
Leonard
Closed
August 16, 2023
Telco
Slow / Low Quality
Closed
1/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Slow / Low Quality
Submitted for
Brian
Closed
August 1, 2023
Telco
No Service / Outage
Closed
4/7/2023
Sent
3/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
No Service / Outage
Submitted for
Glen
Closed
July 4, 2023
Telco
Fees / Payments
Closed
31/5/2023
Sent
30/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Fees / Payments
Submitted for
Nicholas
Closed
May 31, 2023
Telco
Slow / Low Quality
Closed
29/5/2023
Sent
18/5/2023
My internet connection was very good a year ago but it has been deteriorating since then.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jean
Slow / Low Quality
Submitted for
Jean
Closed
May 29, 2023
Telco
Fees / Payments
Closed
18/5/2023
Sent
10/5/2023
I recharged my child phone and never got the $30 recharge on his phone
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Belinda
Fees / Payments
Submitted for
Belinda
Closed
May 18, 2023
Telco
No Service / Outage
Closed
17/5/2023
Sent
3/5/2023
Today I was shuffled around three times with people obviously in India. I thought Telstra had brought all support staff back to Australia, but this important service is still obviously overseas.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
No Service / Outage
Submitted for
Ian
Closed
May 17, 2023
Telco
Fees / Payments
Closed
1/5/2023
Sent
27/4/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damian
Fees / Payments
Submitted for
Damian
Closed
May 1, 2023
Telco
Customer Service
Closed
27/4/2023
Sent
20/4/2023
Keep on their backs and don’t give up
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vicki
Customer Service
Submitted for
Vicki
Closed
April 27, 2023
Telco
Customer Service
Closed
12/4/2023
Sent
31/3/2023
I want to be able to access my telstra a/c and have my phone fixed
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Customer Service
Submitted for
Elizabeth
Closed
April 12, 2023
Telco
No Service / Outage
Closed
27/3/2023
Sent
19/3/2023
This is the worst experience I have had with service, our family has been loyal customers, it would be good to be treated this way
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
No Service / Outage
Submitted for
Graeme
Closed
March 27, 2023
Telco
Intermittent / Dropouts
Closed
15/3/2023
Sent
16/3/2023
Frustrating
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ray
Intermittent / Dropouts
Submitted for
Ray
Closed
March 15, 2023
Telco
Other
Closed
21/3/2023
Sent
14/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damien
Other
Submitted for
Damien
Closed
March 21, 2023
Telco
No Service / Outage
Closed
21/3/2023
Sent
13/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brett
No Service / Outage
Submitted for
Brett
Closed
March 21, 2023
Telco
Network / Connection
Closed
10/3/2023
Sent
8/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennette
Network / Connection
Submitted for
Jennette
Closed
March 10, 2023
Telco
Customer Service
Closed
15/3/2023
Sent
6/3/2023
Telstra staff had me going around in circles for 3 days trying to connect my home NBN, I would run into problem after problem dealing with several different people over the phone and message system. After my connection was working another Telstra staff member would cancel it and I would have to repeat the process.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendan
Customer Service
Submitted for
Brendan
Closed
March 15, 2023
Telco
Intermittent / Dropouts
Closed
28/3/2023
Sent
1/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Estelle
Intermittent / Dropouts
Submitted for
Estelle
Closed
March 28, 2023
Telco
No Service / Outage
Closed
9/3/2023
Sent
1/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
No Service / Outage
Submitted for
Elizabeth
Closed
March 9, 2023
Telco
No Service / Outage
Closed
22/2/2023
Sent
21/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonard
No Service / Outage
Submitted for
Leonard
Closed
February 22, 2023
Telco
Fees / Payments
Closed
21/2/2023
Sent
20/2/2023
Telstra need to be more compassionate
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Fees / Payments
Submitted for
Colin
Closed
February 21, 2023
Telco
No Service / Outage
Closed
21/2/2023
Sent
19/2/2023
Spent hours on Telstra app trying to resolve but they didn’t want to know my concerns I’m only a small fish in the ocean. Felt I was just being ignored at every turn
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
No Service / Outage
Submitted for
Charles
Closed
February 21, 2023
Telco
Fees / Payments
Closed
18/2/2023
Sent
17/2/2023
Very difficult to deal with. Cancelling mobiles next month and probably nbn shortly thereafter.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoff
Fees / Payments
Submitted for
Geoff
Closed
February 18, 2023
Telco
Slow / Low Quality
Closed
20/2/2023
Sent
14/2/2023
Telstra puts too many customers on a signal and then cannot restore the strong signal you had before. They disguise this fact and r unable or unwilling to fix your issue
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Slow / Low Quality
Submitted for
Lisa
Closed
February 20, 2023
Telco
Intermittent / Dropouts
Closed
20/2/2023
Sent
13/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Intermittent / Dropouts
Submitted for
Elizabeth
Closed
February 20, 2023
Telco
Intermittent / Dropouts
Closed
23/2/2023
Sent
12/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Intermittent / Dropouts
Submitted for
Mark
Closed
February 23, 2023
Telco
Fees / Payments
Closed
10/2/2023
Sent
9/2/2023
I am happy
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DL & RJ
Fees / Payments
Submitted for
DL & RJ
Closed
February 10, 2023
Telco
Slow / Low Quality
Closed
13/2/2023
Sent
9/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Luyao
Slow / Low Quality
Submitted for
Luyao
Closed
February 13, 2023
Telco
Fees / Payments
Closed
10/2/2023
Sent
6/2/2023
Ajust took the hassle out of making a complaint. Simple process, helpful team, quick turnaround and great result. Thank you!
test
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Fees / Payments
Submitted for
Jackson
Closed
February 10, 2023
Telco
Customer Service
Closed
10/2/2023
Sent
27/1/2023
They have been hopeless and try to put the problems on me and my computer.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Customer Service
Submitted for
Angela
Closed
February 10, 2023
Telco
Fees / Payments
Closed
4/1/2023
Sent
11/12/2022
Inhad a very bad experience. They had accepted their mistake and charge me that much amount after all the clarifications.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harmanjeet
Fees / Payments
Submitted for
Harmanjeet
Closed
January 4, 2023
Telco
No Service / Outage
Closed
5/12/2022
Sent
4/12/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
No Service / Outage
Submitted for
Linda
Closed
December 5, 2022
Telco
No Service / Outage
Closed
12/12/2022
Sent
29/11/2022
It so frustrating when your lives evolve around connecting for university school recreation or general information and you pay for the service and you dont receive one
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
No Service / Outage
Submitted for
Suzanne
Closed
December 12, 2022
Telco
No Service / Outage
Closed
28/12/2022
Sent
28/11/2022
We need this issue to be fixed sooner than later
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
No Service / Outage
Submitted for
Bradley
Closed
December 28, 2022
Telco
No Service / Outage
Closed
17/11/2022
Sent
10/11/2022
I finally felt someone was helping me resolve the issue. I felt much better after contacting Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joy
No Service / Outage
Submitted for
Joy
Closed
November 17, 2022
Telco
Intermittent / Dropouts
Closed
25/11/2022
Sent
8/11/2022
We were really struggling with our internet performance. We didn't know where to turn to. Ajust helped by prioritising our situation with our service provider and our issue was very quickly resolved.
Telstra have been a good supplier of landline, mobile and internet services generally. Lately the internet speed has dropped to unusable speeds accompanied by frequent dropouts. We do not expect this from Telstra and require resolution to this seemingly ongoing problem.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoff
Intermittent / Dropouts
Submitted for
Geoff
Closed
November 25, 2022
Telco
No Service / Outage
Closed
23/10/2022
Sent
17/10/2022
What is happening someone using my address connecting to nbn connection and disconnected me instead.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kittima
No Service / Outage
Submitted for
Kittima
Closed
October 23, 2022
Telco
Slow / Low Quality
Closed
Sent
12/6/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Slow / Low Quality
Submitted for
Adrian
Closed
Telco
Slow / Low Quality
Closed
Sent
6/6/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Slow / Low Quality
Submitted for
Andrew
Closed
Telco
Intermittent / Dropouts
Closed
Sent
8/5/2022
Extremely helpful and seemed very keen to help secure a result in my favour, highly recommend!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Intermittent / Dropouts
Submitted for
Peter
Closed
Telco
Intermittent / Dropouts
Closed
Sent
8/5/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Intermittent / Dropouts
Submitted for
Brian
Closed
Telco
Slow / Low Quality
Closed
Sent
23/3/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brenden
Slow / Low Quality
Submitted for
Brenden
Closed
Telco
No Service / Outage
Closed
Sent
15/3/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carole
No Service / Outage
Submitted for
Carole
Closed
Telco
No Service / Outage
Closed
Sent
8/3/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
No Service / Outage
Submitted for
John
Closed
Telco
Intermittent / Dropouts
Closed
Sent
24/2/2022
I am very pleased with the support and encouragement I got which led to a successful outcome.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Intermittent / Dropouts
Submitted for
Lee
Closed
Telco
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohamad
Other
Submitted for
Mohamad
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Telstra
complaint
Complaint Policy
www.telstra.com.au/content/dam/tcom/personal/help/pdf/telstra-complaint-handling-process.pdf
Details missing. Help fill in the gaps.
Hardship Assistance
www.telstra.com.au/aboutus/community-environment/community-programs/adversity-financial-hardship
Details missing. Help fill in the gaps.
Fast, Fair and Free
Resolve the easy way
Take the effort out of making a complaint. Ajust sends the right details to the right place – so you get the right outcome. It only takes a few minutes.
Quick and Easy
The express lane for every complaint.
Get an outcome
Success for over 90% of complaints.
Free help
It costs nothing for consumers.
Issues related to
Telstra
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
Businesses like
Telstra
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.