Telstra Complaints
The best way to resolve complaints with Telstra
Telstra is Australia's biggest telecommunications provider, with around 50% market share for both NBN services and mobile services. With so many customers, it's no surprise Telstra also deals with lots of complaints. Telstra makes up more than 50% of complaints to the ombudsman.
Get heard by Telstra
![Telstra](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Have a complaint? Click below to resolve your issue with Telstra
Have a complaint? Click below to resolve your issue with Telstra
COMPLAINTS SENT THROUGH AJUST
Unable to top up with cash
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Douglas
•
July 18, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
Change of address
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Peggy
•
July 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
Locked phone
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
David
•
July 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
My service drops out
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Michael
•
June 21, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
Poor signal strength
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Stephen
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
New account setup
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Margaret
•
June 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
Service outage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Connie
•
June 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
Internet service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Susan
•
June 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
Connection delay due to deceased account holder
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Duncan
•
June 6, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
Unable to redeem points
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Melissa
•
June 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Telstra
To Listen
Unable to top up with cash
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Douglas
•
July 18, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Change of address
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Peggy
•
July 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Locked phone
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
David
•
July 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
My service drops out
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Michael
•
June 21, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Poor signal strength
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Stephen
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
New account setup
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Margaret
•
June 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Service outage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Connie
•
June 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Internet service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Susan
•
June 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Connection delay due to deceased account holder
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Duncan
•
June 6, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Unable to redeem points
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Melissa
•
June 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
COMPLAINTS RESOLVED THROUGH AJUST
Service outage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Connie
•
June 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Internet service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Susan
•
June 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Unable to redeem points
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Melissa
•
June 3, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Poor signal on magnetic island
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Jonathan
•
June 1, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Disconnections
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Daryl
•
June 1, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Order not received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Vikeshbhai
•
May 31, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Needs replacing
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Christine
•
May 31, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Overcharged for recharge
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Jeff
•
May 31, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Change email address
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Kathy
•
May 30, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Mobile phone stolen/ number cancelled. Mobile phone now returned and request previous number to be reinstated to new mobile device purchased from Telstra Castle Towers.
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Gregory
•
May 21, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6551a70c799dd184f4c75167_5O2fM9exj0grlRVZJsARQ2nex4GYz9K39HWJE8v1Wmo.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Telstra
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Telstra
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with Telstra. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the team at Telstra to ensure that you get a resolution. Here are some things you can consider before getting started.
Common issues related to
Telstra
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)