I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. Ajust could not see internal complaint numbers in ANZ's Annual Report, but there were over 4,500 ombudsman complaints about ANZ in 2021-22. In Ajust's experience, ANZ often takes a generous approach to resolving complaints and is reasonable about providing refunds and compensation to customers.
Have a complaint?
ANZ
87
%
NA
Industry Avg
83
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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ANZ
complaints we’ve resolved
Banking
Closed
27/11/2023
Sent
21/11/2023
Submitted for
Elizabeth
Closed
November 27, 2023
Banking
Verification code not sent
Closed
22/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Verification code not sent
Submitted for
John
Closed
November 22, 2023
Banking
Unfamiliar transaction
Closed
21/11/2023
Sent
5/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vanessa
Unfamiliar transaction
Submitted for
Vanessa
Closed
November 21, 2023
Banking
Contact issue
Closed
10/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Contact issue
Submitted for
Kim
Closed
November 10, 2023
Banking
Fraudulent payment
Closed
19/11/2023
Sent
2/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
Fraudulent payment
Submitted for
William
Closed
November 19, 2023
Banking
Funds not released
Closed
6/11/2023
Sent
26/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabriella
Funds not released
Submitted for
Gabriella
Closed
November 6, 2023
Banking
Customer service
Closed
1/11/2023
Sent
25/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Customer service
Submitted for
David
Closed
November 1, 2023
Banking
Settlement done incorrectly and property sold account not closed
Closed
18/10/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jothi
Settlement done incorrectly and property sold account not closed
Submitted for
Jothi
Closed
October 18, 2023
Banking
Delay in loan approval
Closed
15/10/2023
Sent
15/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leesa
Delay in loan approval
Submitted for
Leesa
Closed
October 15, 2023
Banking
Issue with ANZ
Closed
25/10/2023
Sent
15/10/2023
Best experience with Ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bushra
Issue with ANZ
Submitted for
Bushra
Closed
October 25, 2023
Banking
Adjustment to loan account without consultation
Closed
6/11/2023
Sent
15/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Adjustment to loan account without consultation
Submitted for
Michelle
Closed
November 6, 2023
Banking
deficit in available funds
Closed
18/10/2023
Sent
12/10/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sven
deficit in available funds
Submitted for
Sven
Closed
October 18, 2023
Banking
Yearly fee increase
Closed
12/10/2023
Sent
11/10/2023
I wasn't aware of Ajust. I was feeling overwhelmed and distressed with an unforseen banking issue. Ajust being there made me feel supported and made me feel that I was not alone. I felt supported. They responded to me instantly. I'm very grateful. Thank you Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Yearly fee increase
Submitted for
Denise
Closed
October 12, 2023
Banking
may never obtain cash out
Closed
15/10/2023
Sent
9/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
may never obtain cash out
Submitted for
Robert
Closed
October 15, 2023
Banking
Other
Closed
25/10/2023
Sent
4/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynn
Other
Submitted for
Lynn
Closed
October 25, 2023
Banking
double discount not applied
Closed
28/10/2023
Sent
28/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lydia
double discount not applied
Submitted for
Lydia
Closed
October 28, 2023
Banking
unpaid credit card from 1999
Closed
21/10/2023
Sent
21/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tommy
unpaid credit card from 1999
Submitted for
Tommy
Closed
October 21, 2023
Banking
My Mums online banking has been stopped.
Closed
21/10/2023
Sent
20/9/2023
Ajust got the ball rolling for us, thanks.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jurgen
My Mums online banking has been stopped.
Submitted for
Jurgen
Closed
October 21, 2023
Banking
Unauthorised transactions and card cancellation
Closed
18/10/2023
Sent
18/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xianye
Unauthorised transactions and card cancellation
Submitted for
Xianye
Closed
October 18, 2023
Banking
Redraw Deletion Authority not processed correctly
Closed
14/9/2023
Sent
14/9/2023
Great service! Quick, efficient and east to use. I had better results with them than with the bank's customer service call. Highly recommend. Thank you Adjust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Redraw Deletion Authority not processed correctly
Submitted for
Fiona
Closed
September 14, 2023
Banking
Other
Closed
27/9/2023
Sent
30/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Other
Submitted for
Monica
Closed
September 27, 2023
Banking
Other
Closed
22/8/2023
Sent
21/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Other
Submitted for
Clare
Closed
August 22, 2023
Banking
Transactions
Closed
18/8/2023
Sent
14/8/2023
Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Verlaine
Transactions
Submitted for
Verlaine
Closed
August 18, 2023
Banking
Customer Service
Closed
13/8/2023
Sent
6/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clinton
Customer Service
Submitted for
Clinton
Closed
August 13, 2023
Banking
Transactions
Closed
17/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
Submitted for
John
Closed
August 17, 2023
Banking
Transactions
Closed
4/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
Submitted for
John
Closed
August 4, 2023
Banking
Transactions
Closed
4/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Transactions
Submitted for
John
Closed
August 4, 2023
Banking
Transactions
Closed
9/8/2023
Sent
27/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hayley
Transactions
Submitted for
Hayley
Closed
August 9, 2023
Banking
Customer Service
Closed
19/7/2023
Sent
17/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Grant
Customer Service
Submitted for
Grant
Closed
July 19, 2023
Banking
Transactions
Closed
18/7/2023
Sent
7/7/2023
Trying to get a dispute resolved by the ANZ is akin to pulling teeth. Long waits for customer service, stonewalling when you do get through, never their fault etc. Longterm customer here, and after the closure of their branches in all the towns where I live and the atms, I am transferring to the only bank with a branch.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Transactions
Submitted for
Marie
Closed
July 18, 2023
Banking
Transactions
Closed
13/7/2023
Sent
2/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tesheme
Transactions
Submitted for
Tesheme
Closed
July 13, 2023
Banking
Other
Closed
25/7/2023
Sent
1/7/2023
Be very careful when having to deal with ANZ Fraud. Especially when you are old. These people will discriminate against you and will twist whatever you say against you. These people will treat you like a criminal. They will use your age against you to confuse you. They are not there to help you. They have there own agenda. Nothing more concerns them than proving whatever they are thing is correct. And ghey will ho to great lengths to being proved right. Thesepeople are dangerous. As l have just experienced by talking to these so called people on the phone. My biggest mistake ever.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Other
Submitted for
John
Closed
July 25, 2023
Banking
Fees / Payments
Closed
19/5/2023
Sent
15/5/2023
I have found ANZ's customer service and professionalism extremely disappointing.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jamie
Fees / Payments
Submitted for
Jamie
Closed
May 19, 2023
Banking
Customer Service
Closed
1/5/2023
Sent
28/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pradeep
Customer Service
Submitted for
Pradeep
Closed
May 1, 2023
Banking
Transactions
Closed
10/4/2023
Sent
27/3/2023
Thank you ANZ support, I hope I will get my money back as soon as possible.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pooja
Transactions
Submitted for
Pooja
Closed
April 10, 2023
Banking
Transactions
Closed
28/3/2023
Sent
22/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Transactions
Submitted for
Robert
Closed
March 28, 2023
Banking
Customer Service
Closed
6/3/2023
Sent
5/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sabarudin
Customer Service
Submitted for
Sabarudin
Closed
March 6, 2023
Banking
Other
Closed
10/3/2023
Sent
3/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Other
Submitted for
Lynette
Closed
March 10, 2023
Banking
Customer Service, Transactions
Closed
16/3/2023
Sent
14/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Customer Service, Transactions
Submitted for
Gary
Closed
March 16, 2023
Banking
Transactions
Closed
4/11/2022
Sent
1/11/2022
They refunded the missing money not long after the complaint was filed
Close all ANZ accounts and seek out a better banking institution. ANZ dont offer security nor any communication. Their customer service is rude and unhelpful
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shaun
Transactions
Submitted for
Shaun
Closed
November 4, 2022
Banking
Transactions
Closed
13/10/2022
Sent
6/10/2022
Efpos machine approved payment but no funds in our account. Anz said it would take 14 days for them to come back to us.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Transactions
Submitted for
David
Closed
October 13, 2022
Banking
Transactions
Closed
13/10/2022
Sent
30/9/2022
I'm definitely not happy with their keeping refunds to earn interest but on the other hand I am happy with their handling of fraud and suspicious activity they just need to care more about customers.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Transactions
Submitted for
Margaret
Closed
October 13, 2022
Banking
Customer Service
Closed
Sent
19/4/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ellen
Customer Service
Submitted for
Ellen
Closed
Banking
Other
Closed
Sent
11/4/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Other
Submitted for
Allan
Closed
Banking
Other
Closed
Sent
6/4/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohamad
Other
Submitted for
Mohamad
Closed
Banking
Other
Closed
Sent
23/2/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vi
Other
Submitted for
Vi
Closed
Banking
Customer Service
Closed
Sent
8/2/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Customer Service
Submitted for
John
Closed
Banking
Marketing / Information
Closed
Sent
27/7/2021
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Marketing / Information
Submitted for
Max
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
ANZ
complaint
Post
ANZ Customer Resolution Team, Locked Bag 4050, South Melbourne VIC 3205
Details missing. Help fill in the gaps.
Online
www.anz.com.au/support/contact-us/complaints/complaint-form/
Details missing. Help fill in the gaps.
Complaint Policy
www.anz.com.au/content/dam/anzcomau/documents/pdf/support/complaints/anz-complaint-guide-en.pdf
Details missing. Help fill in the gaps.
Hardship Assistance
www.anz.com.au/support/financial-hardship/
Details missing. Help fill in the gaps.
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Issues related to
ANZ
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ANZ
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Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.