The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. Ajust could not see internal complaint numbers in ANZ's Annual Report, but there were over 4,500 ombudsman complaints about ANZ in 2021-22. In Ajust's experience, ANZ often takes a generous approach to resolving complaints and is reasonable about providing refunds and compensation to customers.


ANZ
complaints we’ve resolved


Verification code not sent


Unfamiliar transaction


Contact issue


Fraudulent payment


Funds not released


Customer service


Settlement done incorrectly and property sold account not closed


Delay in loan approval


Issue with ANZ


Adjustment to loan account without consultation


deficit in available funds


Yearly fee increase


may never obtain cash out


Other


double discount not applied


unpaid credit card from 1999


My Mums online banking has been stopped.


Unauthorised transactions and card cancellation


Redraw Deletion Authority not processed correctly


Other


Other


Transactions


Customer Service


Transactions


Transactions


Transactions


Transactions


Customer Service


Transactions


Transactions


Other


Fees / Payments


Customer Service


Transactions


Transactions


Customer Service


Other


Customer Service, Transactions


Transactions


Transactions


Transactions


Customer Service


Other


Other


Other


Customer Service


Marketing / Information


How to make your
ANZ
complaint
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Issues related to
ANZ
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.