Verified
ANZ
partners with Ajust

ANZ
Complaints

The best way to resolve complaints with
ANZ

The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. Ajust could not see internal complaint numbers in ANZ's Annual Report, but there were over 4,500 ombudsman complaints about ANZ in 2021-22. In Ajust's experience, ANZ often takes a generous approach to resolving complaints and is reasonable about providing refunds and compensation to customers.

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ANZ

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ANZ

Have a complaint? Click below to resolve your issue with
ANZ

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ANZ
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Offer not honored

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Antonina
Offer not honored

Antonina

February 4, 2025

Disappointment and inconvenience

Outcome Sought

Apology

Compensation

Other

Missing reward points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alex
Missing reward points

Alex

February 3, 2025

Disrupted plans and caused inconvenience

Outcome Sought

Apology

Compensation

Other

Delay in transfer clearance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bruce
Delay in transfer clearance

Bruce

January 20, 2025

Financial strain and inconvenience

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Verlaine
Transactions

Verlaine

August 14, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Clinton
Customer Service

Clinton

August 6, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Transactions

John

July 31, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hayley
Transactions

Hayley

July 27, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Transactions

John

July 27, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Transactions

John

July 27, 2023

Outcome Sought

Apology

Compensation

Other

Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant
Customer Service

Grant

July 17, 2023

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

ANZ

To Listen

Live Campaign
Do you manage complaints for
ANZ
?

Offer not honored

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Antonina

Antonina

February 4, 2025

Customer disappointed by declined balance transfer offer and requests original terms to be honored.

Missing reward points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alex

Alex

February 3, 2025

Customer complains about missing 100,000 ANZ Rewards Bonus Points from their account.

Delay in transfer clearance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bruce

Bruce

January 20, 2025

Customer complains about a significant delay in a $20,000 transfer causing financial strain.
Banking

Transactions

Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Verlaine

Verlaine

August 14, 2023

Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Clinton

Clinton

August 6, 2023

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

July 31, 2023

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hayley

Hayley

July 27, 2023

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

July 27, 2023

Fraud
Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

July 27, 2023

Fraud
Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant

Grant

July 17, 2023

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign

Offer not honored

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Antonina
Offer not honored

Antonina

February 4, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Missing reward points

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alex
Missing reward points

Alex

February 3, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Delay in transfer clearance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bruce
Delay in transfer clearance

Bruce

January 20, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

Adjust is an easy & responsive service to assist me with contacting my bank to get a hold removed from my account after using a debit card for a car hire bind. Will use them again to resolve future banking problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Verlaine
Transactions

Verlaine

August 14, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Clinton
Customer Service

Clinton

August 6, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Transactions

John

July 31, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hayley
Transactions

Hayley

July 27, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Transactions

John

July 27, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Transactions

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Transactions

John

July 27, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant
Customer Service

Grant

July 17, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

ANZ

The best way to resolve an issue with 

ANZ

Quick Solutions
Prepared by
ANZ
WE SUGGEST

Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to

ANZ

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right people at ANZ so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell ANZ how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Consider how you’d like ANZ to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
Help ANZ by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help ANZ work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
Sharing relevant documentation can help ANZ identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
ANZ
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
ANZ
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
ANZ
Phone
13 13 14
Details missing. Help fill in the gaps.
Post
ANZ Customer Resolution Team, Locked Bag 4050, South Melbourne VIC 3205
Details missing. Help fill in the gaps.
Online
www.anz.com.au/support/contact-us/complaints/complaint-form/
Details missing. Help fill in the gaps.
In person
www.anz.com.au/locations/
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.anz.com.au/content/dam/anzcomau/documents/pdf/support/complaints/anz-complaint-guide-en.pdf
Details missing. Help fill in the gaps.

Common issues related to

ANZ

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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