Verified
ANZ
partners with Ajust

ANZ
Complaints

The best way to resolve complaints with
ANZ

The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. Ajust could not see internal complaint numbers in ANZ's Annual Report, but there were over 4,500 ombudsman complaints about ANZ in 2021-22. In Ajust's experience, ANZ often takes a generous approach to resolving complaints and is reasonable about providing refunds and compensation to customers.

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ANZ

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ANZ

Have a complaint? Click below to resolve your issue with
ANZ

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ANZ
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Banking

Account closure

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ross
Account closure

Ross

July 16, 2024

Unable to close account

Outcome Sought

Apology

Compensation

Other

Fraudulent transaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ivanka
Fraudulent transaction

Ivanka

July 15, 2024

Unable to access $17,650

Outcome Sought

Apology

Compensation

Other

Banking

Unpaid overdraft

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Keith
Unpaid overdraft

Keith

July 10, 2024

Financial burden, stress

Outcome Sought

Apology

Compensation

Other

Banking

Incorrect address

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
William
Incorrect address

William

June 25, 2024

Receiving mail for wrong person

Outcome Sought

Apology

Compensation

Other

Banking

Unpaid funds for partner's release

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne
Unpaid funds for partner's release

Dianne

June 24, 2024

Partner still in jail

Outcome Sought

Apology

Compensation

Other

Banking

Bad customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Monica
Bad customer service

Monica

June 19, 2024

Emotional distress

Outcome Sought

Apology

Compensation

Other

Banking

Money stuck in machine

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Donna
Money stuck in machine

Donna

June 16, 2024

Unable to access full amount

Outcome Sought

Apology

Compensation

Other

Banking

Interest not as advertised

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rob
Interest not as advertised

Rob

June 10, 2024

Financial loss

Outcome Sought

Apology

Compensation

Other

Banking

Lost card and pin

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Keran
Lost card and pin

Keran

June 4, 2024

Unable to access money

Outcome Sought

Apology

Compensation

Other

Banking

Balance not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Netsai
Balance not received

Netsai

May 29, 2024

Financial loss

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

ANZ

To Listen

Live Campaign
Do you manage complaints for
ANZ
?
Banking

Account closure

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ross

Ross

July 16, 2024

Customer is having trouble closing a business account at anz due to lack of assistance from bank staff.

Fraudulent transaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ivanka

Ivanka

July 15, 2024

Ivanka is seeking the return of $17,650 from anz after her friend's account was closed due to a fraud investigation.
Banking

Unpaid overdraft

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Keith

Keith

July 10, 2024

Customer seeks repayment of interest and clearance of loan due to bank error during business sale settlement.
Banking

Incorrect address

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
William

William

June 25, 2024

Customer complaining about receiving mail for wrong person, requesting anz to stop sending letters and suggesting contacting police to find the person.
Banking

Unpaid funds for partner's release

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne

Dianne

June 24, 2024

Customer seeking release of funds from anz for partner's jail release in malaysia, bank holding $50,000 payments, requesting resolution.
Banking

Bad customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Monica

Monica

June 19, 2024

Customer upset with teller at anz bondi junction, seeking apology and accountability. considering moving funds due to disrespectful behavior.
Banking

Money stuck in machine

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Donna

Donna

June 16, 2024

Customer seeking £200 and apology from anz due to atm issue at sainsbury store in london, money stuck in machine.
Banking

Interest not as advertised

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rob

Rob

June 10, 2024

Seeking $80,000 in lost interest and apology from anz for unresolved issue with business cash management accounts.
Banking

Lost card and pin

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Keran

Keran

June 4, 2024

Customer unable to access savings account due to lost card and lack of pin, app, or crn. unable to contact anz for assistance.
Banking

Balance not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Netsai

Netsai

May 29, 2024

Customer seeking $175 from anz for balance not received from closed business account, unable to find account details on phone.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign

Fraudulent transaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ivanka
Fraudulent transaction

Ivanka

July 15, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Bad customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Monica
Bad customer service

Monica

June 19, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Money stuck in machine

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Donna
Money stuck in machine

Donna

June 16, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Lost card and pin

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Keran
Lost card and pin

Keran

June 4, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Balance not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Netsai
Balance not received

Netsai

May 29, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Money stuck no receipt

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mohame
Money stuck no receipt

Mohame

May 6, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

High interest rate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lydia
High interest rate

Lydia

April 30, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Unlivable house due to black mold

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ian
Unlivable house due to black mold

Ian

April 25, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Victor & Mary

Victor & Mary

April 9, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Banking

Renewal instructions not complied

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joanne
Renewal instructions not complied

Joanne

April 6, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

ANZ

The best way to resolve an issue with 

ANZ

Quick Solutions
Prepared by
ANZ
WE SUGGEST

Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to

ANZ

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right people at ANZ so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell ANZ how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Consider how you’d like ANZ to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
Help ANZ by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help ANZ work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
Sharing relevant documentation can help ANZ identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
ANZ
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
ANZ
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
ANZ
Phone
13 13 14
Details missing. Help fill in the gaps.
Post
ANZ Customer Resolution Team, Locked Bag 4050, South Melbourne VIC 3205
Details missing. Help fill in the gaps.
Online
www.anz.com.au/support/contact-us/complaints/complaint-form/
Details missing. Help fill in the gaps.
In person
www.anz.com.au/locations/
Details missing. Help fill in the gaps.
Complaint Policy
www.anz.com.au/content/dam/anzcomau/documents/pdf/support/complaints/anz-complaint-guide-en.pdf
Details missing. Help fill in the gaps.

Common issues related to

ANZ

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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