AGL Complaints
The best way to resolve complaints with AGL
AGL is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30% of AGL complaints were escalated to a local ombudsman, the highest rate of the major energy retailers. But AGL has a good record of resolving complaints made through Ajust.
Have a complaint? Click below to resolve your issue with AGL
Get heard by AGL
Have a complaint? Click below to resolve your issue with AGL
COMPLAINTS SENT THROUGH AJUST
Review of account
Maksim
•
May 3, 2024
Outcome Sought
Apology
Compensation
Other
Cost-effectiveness of current plan
Michelle
•
May 2, 2024
Outcome Sought
Apology
Compensation
Other
High bill
Mohit
•
April 24, 2024
Outcome Sought
Apology
Compensation
Other
Best available deal
Jackson
•
April 24, 2024
Outcome Sought
Apology
Compensation
Other
Payment delay
John
•
April 11, 2024
Outcome Sought
Apology
Compensation
Other
Missed payment causing disconnection
Melita
•
April 10, 2024
Outcome Sought
Apology
Compensation
Other
Power outage
Ashley
•
April 4, 2024
Outcome Sought
Apology
Compensation
Other
Excessive bill amount
Raina
•
March 26, 2024
Outcome Sought
Apology
Compensation
Other
Billing discrepancy
Nathan
•
March 19, 2024
Outcome Sought
Apology
Compensation
Other
Disconnection not processed
Siu sing
•
March 8, 2024
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
AGL
To Listen
Review of account
Maksim
•
May 3, 2024
Cost-effectiveness of current plan
Michelle
•
May 2, 2024
High bill
Mohit
•
April 24, 2024
Best available deal
Jackson
•
April 24, 2024
Payment delay
John
•
April 11, 2024
Missed payment causing disconnection
Melita
•
April 10, 2024
Power outage
Ashley
•
April 4, 2024
Excessive bill amount
Raina
•
March 26, 2024
Billing discrepancy
Nathan
•
March 19, 2024
Disconnection not processed
Siu sing
•
March 8, 2024
COMPLAINTS RESOLVED THROUGH AJUST
Payment delay
John
•
April 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Disconnection not processed
Siu sing
•
March 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Billing
Robert
•
January 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Unauthorized change
Nick
•
January 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Connection delay
Leonie
•
January 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Feed in tariffs not shown on bill
Lois
•
December 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
High bill
Peter
•
November 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Ripping off customers
Brett
•
November 16, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
issue with AGL
Alan
•
October 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Incorrectly debiting my account for $2,519.10 and then refunding only $172. This has been going on for the last 10 days. The money was to be deducted by my kids' school for their fees.
Chandresh
•
September 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
AGL
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
AGL
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Common issues related to
AGL
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.