I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lois
AGL is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30% of AGL complaints were escalated to a local ombudsman, the highest rate of the major energy retailers. But AGL has a good record of resolving complaints made through Ajust.
Have a complaint?
AGL
95
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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AGL
complaints we’ve resolved
Energy
Feed in tariffs not shown on bill
Closed
7/12/2023
Sent
6/12/2023
Feed in tariffs not shown on bill
Submitted for
Lois
Closed
December 7, 2023
Energy
issue with AGL
Closed
17/10/2023
Sent
6/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alan
issue with AGL
Submitted for
Alan
Closed
October 17, 2023
Energy
Incorrectly debiting my account for $2,519.10 and then refunding only $172. This has been going on for the last 10 days. The money was to be deducted by my kids' school for their fees.
Closed
28/9/2023
Sent
20/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chandresh
Incorrectly debiting my account for $2,519.10 and then refunding only $172. This has been going on for the last 10 days. The money was to be deducted by my kids' school for their fees.
Submitted for
Chandresh
Closed
September 28, 2023
Energy
charged twice for De-energisation
Closed
26/9/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Quenten
charged twice for De-energisation
Submitted for
Quenten
Closed
September 26, 2023
Energy
Other
Closed
11/9/2023
Sent
7/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terence
Other
Submitted for
Terence
Closed
September 11, 2023
Energy
Other
Closed
5/9/2023
Sent
30/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Other
Submitted for
Paul
Closed
September 5, 2023
Energy
Customer Service
Closed
3/8/2023
Sent
2/8/2023
Helped enormously..after the incredible frustration of no answers at all from AGL over too much unacceptable time...contacted Ajust to see almost immediate positive action..immense appreciation THANK YOU AJUST
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Customer Service
Submitted for
Elizabeth
Closed
August 3, 2023
Energy
Fees / Payments
Closed
20/7/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Derbie
Fees / Payments
Submitted for
Derbie
Closed
July 20, 2023
Energy
Fees / Payments
Closed
15/7/2023
Sent
9/7/2023
Very helpful. Kept me informed. Would reccommend
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Fees / Payments
Submitted for
Mark
Closed
July 15, 2023
Energy
Fees / Payments
Closed
9/5/2023
Sent
7/4/2023
AGL has always been affordable until now
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Salvarosa Investments
Fees / Payments
Submitted for
Salvarosa Investments
Closed
May 9, 2023
Energy
Fees / Payments
Closed
29/3/2023
Sent
23/3/2023
Usually am happy with AGL but I have never had a bill this high am on a disability pension when I received it I was really stressed
I though how am I gonna pay this
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Fees / Payments
Submitted for
Maria
Closed
March 29, 2023
Energy
Other
Closed
28/3/2023
Sent
23/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Other
Submitted for
Amanda
Closed
March 28, 2023
Energy
Connection / Supply
Closed
20/4/2023
Sent
20/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Connection / Supply
Submitted for
Michael
Closed
April 20, 2023
Energy
Other
Closed
17/4/2023
Sent
17/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jerry
Other
Submitted for
Jerry
Closed
April 17, 2023
Energy
Other
Closed
27/2/2023
Sent
25/2/2023
We are about the JUST treatment from AGL!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Other
Submitted for
Joseph
Closed
February 27, 2023
Energy
Fees / Payments
Closed
4/3/2023
Sent
2/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reshmi
Fees / Payments
Submitted for
Reshmi
Closed
March 4, 2023
Energy
Other
Closed
23/11/2022
Sent
17/11/2022
The Ajust input did not result in a cost saving on this occasion but brought my gas supplier to the table, and they did accept their customer support could be better in some aspects
I did try to go in alone but was getting nowhere before Tom and his team got involved
AGL took the view that I was responsible for the last 3 years fiasco and I only managed to get the meters checked after much pressure. One meter turned out to be faulty. They are still relying on estimate reading for the hot water meter but correct values have been provided here
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pierre
Other
Submitted for
Pierre
Closed
November 23, 2022
Energy
Fees / Payments
Closed
28/11/2022
Sent
29/10/2022
AGL have overcharged me on my electricity account. The amount they have charged cannot be correct. My husband and I were away for 10 weeks out of the 14 week charge period. I have plane tickets and credit card charge for petrol to support this.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nea
Fees / Payments
Submitted for
Nea
Closed
November 28, 2022
Energy
Fees / Payments
Closed
2/11/2022
Sent
27/10/2022
My bill seemed too high. I made a complaint through Ajust and AGL responded by sending me a different account with a different amount.
If your bill is too high please enquire with ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Narelle
Fees / Payments
Submitted for
Narelle
Closed
November 2, 2022
Energy
Fees / Payments
Closed
23/11/2022
Sent
24/10/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denis
Fees / Payments
Submitted for
Denis
Closed
November 23, 2022
Energy
Connection / Supply
Closed
24/10/2022
Sent
23/10/2022
I am currently so annoyed with them as a company I am considering going to the media. Newspapers as well as on line
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Connection / Supply
Submitted for
Geoffrey
Closed
October 24, 2022
Energy
Other
Closed
Sent
18/4/2022
We had a dreadful time with our power company. Couldn't get any response from them. No bills for months. No data on our power useage. We were in a world of pain and very stressed. We put it in the hands of Just And within days the problem was resolved. We highly recommend them. They are wonderful
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendy
Other
Submitted for
Wendy
Closed
Energy
Other
Closed
Sent
11/4/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Other
Submitted for
Robert
Closed
Energy
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Other
Submitted for
Yvonne
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
AGL
complaint
Complaint Policy
www.agl.com.au/help-support/contact-us/complaints
Details missing. Help fill in the gaps.
Hardship Assistance
www.agl.com.au/help-support/energy/financial-support-and-customer-assistance/
Details missing. Help fill in the gaps.
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Resolve the easy way
Take the effort out of making a complaint. Ajust sends the right details to the right place – so you get the right outcome. It only takes a few minutes.
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AGL
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
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How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.