AGL is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30% of AGL complaints were escalated to a local ombudsman, the highest rate of the major energy retailers. But AGL has a good record of resolving complaints made through Ajust.


AGL
complaints we’ve resolved
Feed in tariffs not shown on bill


issue with AGL


Incorrectly debiting my account for $2,519.10 and then refunding only $172. This has been going on for the last 10 days. The money was to be deducted by my kids' school for their fees.


charged twice for De-energisation


Other


Other


Customer Service


Fees / Payments


Fees / Payments


Fees / Payments


Fees / Payments


Other


Connection / Supply


Other


Other


Fees / Payments


Other


Fees / Payments


Fees / Payments


Fees / Payments


Connection / Supply


Other


Other


Other


How to make your
AGL
complaint
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Issues related to
AGL
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.