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Kia
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Kia
Complaints

The best way to resolve complaints with
Kia

Kia, a well-known automotive brand, offers a wide range of vehicles to suit various needs and preferences. With a focus on quality and innovation, Kia strives to provide reliable and efficient transportation options. While some customers may have concerns about specific aspects of their vehicles or services, Kia aims to address these issues promptly and ensure customer satisfaction.

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Kia

Have a complaint? Click below to resolve your issue with
Kia

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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Audio system not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Catherine
Audio system not working

Catherine

July 14, 2024

Inconvenience

Outcome Sought

Apology

Compensation

Other

Other

Missing workshop manual

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Delerine
Missing workshop manual

Delerine

June 18, 2024

Difficulty understanding car features

Outcome Sought

Apology

Compensation

Other

Other

Steering wheel barrel

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Steering wheel barrel

Elizabeth

June 13, 2024

Delay in receiving part

Outcome Sought

Apology

Compensation

Other

Other

Multiple car issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Claire
Multiple car issues

Claire

May 28, 2024

Lost money, stress, anxiety

Outcome Sought

Apology

Compensation

Other

Other

Car not charging

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gai
Car not charging

Gai

May 23, 2024

Without a car for 2 months

Outcome Sought

Apology

Compensation

Other

Other

Paint cracked on mirror

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Faina
Paint cracked on mirror

Faina

May 16, 2024

Delay in resolution

Outcome Sought

Apology

Compensation

Other

Other

Park break switch broken

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Luigi
Park break switch broken

Luigi

May 14, 2024

Expensive replacement needed

Outcome Sought

Apology

Compensation

Other

Other

Showing warning light on my dashboard.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Urszula
Showing warning light on my dashboard.

Urszula

May 14, 2024

I have been told to drive less my car.

Outcome Sought

Apology

Compensation

Other

Other

Warranty claim delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Warranty claim delay

John

May 7, 2024

Unable to drive, inconvenience

Outcome Sought

Apology

Compensation

Other

Other

Wheel alignment not done

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Wheel alignment not done

Kevin

May 5, 2024

Down $700

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Kia

To Listen

Live Campaign
Do you manage complaints for
Kia
?

Audio system not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Catherine

Catherine

July 14, 2024

Customer seeks apology and resolution from kia for audio system issue on 2017 kia cerato, frustrated by lack of communication and timeline.
Have 2017 kia cerato 60500 klms. Audio system RS under warranty. That was 3 months ago. I rang Maitland kia and was told in a very unprofessional way it's no good ringing because it could take 3,6 even 12 months Kia cannot track it. No reverse camera. Rear sensors or audio. Surely kia can advise how long it would takr
Other

Missing workshop manual

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Delerine

Delerine

June 18, 2024

Customer purchased new kia cerato hatchback, wants hard copy workshop manual instead of app due to age and lack of expertise.
I have a month ago, purchased a brand new Kia Cerato Hatchback from Kia Morley, Western Australia. After spending $30,000 plus on a brand new car, I expect it to have a vehicle workshop manual accompanying it. I was told that I will have to download an app to get information on the features of my new car and for troubleshooting any issues I have with it. This is not good enough. One would expect that after paying $30 odd thousand dollars for the vehicle, I could at least expect a booklet (manual) with it. I am 75 with years old and am not au fait with the app system of access and though I have tried several times, can't get it on to my phone. Besides I don't see why I must open an app on my phone to read any information that should be printed out so people can read and thoroughly understand the instructions for features and problems that occur with the vehicle. After several attempts, I have had it downloaded onto a thumb drive as it is 648 pages long, - ridiculous - to have it printed out so that I can have a hard copy and it will cost me an arm and a leg to have it printed I'd like to have a hard copy as I would like to read and thoroughly understand the workings of my new vehicle and the dos and don'ts of it. I am writing to you to please ask if you would be able to send me a workshop manual so that I can have a hard copy. I think the cost I have already paid for the car, should far outweigh the cost to the Kia company to supply a workshop manual to those of us (pensioners and elderly) who do not have the expertise required for the apps. I would appreciate your consideration be given to me by supplying the manual. Thanking you.
Other

Steering wheel barrel

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth

Elizabeth

June 13, 2024

Customer seeking undefined from kia for new steering wheel barrel purchased from von bibra, robina, unhappy with communication.
2023 Kia Seltos ...bought from Von Bibra, Robina...I need a new steering wheel barrel. Told 3 weeks ago it was on the way.... Not happy with communication
Other

Multiple car issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Claire

Claire

May 28, 2024

Customer seeks car replacement and apology from kia due to multiple issues with carnival causing stress and financial loss.
Since owning my Carnival I have had the following issues: Broken Air-conditioning Broken Fan-belt - off road 6 weeks Broken Hand-brake twice Engine over-heating - leak from hose - was told dangerous to drive so off road Getting locked out of car - dog inside pushed button - had to get fire-engine The engine warning light is permanently on Dead battery - broke down side of road I use the car for work and have lost money whilst car is being repaired. I have heightened stress and anxiety I would like the car to be replaced.
Other

Car not charging

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gai

Gai

May 23, 2024

Customer seeking replacement for kia ev6 that won't charge after being at dealership for almost 2 months, still no satisfaction.
Our ev6 car wouldn't charge. It's been at the dealership for almost 2months. We have been without a car that long and still no satisfaction. It's under warranty so can't the company just replace it for a new car .
Other

Paint cracked on mirror

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Faina

Faina

May 16, 2024

Customer seeking resolution and apology from kia for cracked paint on mirror, lack of response and poor service from dealer.
Paint cracked on left mirror. 26/04 i brought the car to Kia dealer shop in Alexandria Person did assessment and advised that he will contact us in a week or 10 days to advise what can be done The car is still under warranty Year 2020. Yesterday i called Kia dealer and he said that he will check what can be done It's has been 3 weeks since our first visit and we can't get any answers. He promised to call but of course he did not I called KIA customer complaints department and they accepted my complaint and said they will send it to service manager in KIA Alexandria. Waiting and nothing happened Good car awful service
Other

Park break switch broken

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Luigi

Luigi

May 14, 2024

Customer seeks recall and replacement switch for broken park break switch on kia optima 2016, expressing loyalty to kia.
The the park break switch on my Kia Optima 2016 has broken. After doing some research apparently this is a well-known fact. If this is the case there should have been a recall and the switches replaced. My car is currently out of warranty 12 months now and a new replacement switch is quite expensive. PS this is my third Kia .I really love my Kia and will continue support them if they are fair in resolving this complaint
Other

Showing warning light on my dashboard.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Urszula

Urszula

May 14, 2024

Long wait to see car, requesting prompt check
Long waiting time to see my car.
Other

Warranty claim delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

May 7, 2024

Customer seeks expedited service and a service vehicle from kia for a two-year-old car under warranty that cannot be driven.
My car is two years old and under warranty. It was not able to be driven on the weekend. Kia care came and took it to a service centre and now telling me I won’t get it back until end june. I need this expediated and a service vehicle as I am without a car
Other

Wheel alignment not done

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin

Kevin

May 5, 2024

Customer seeks compensation and apology from kia for being charged $700 for a repair that should have been covered under warranty.
Jaxx tyre service replaced 5 tyres for me but couldn't do a wheel alignment because my 2 lower control arms needed replacing on my 2020 Kia Sportage they suggested calling Cardiff kia so I did was told they aren't covered under warranty, so I asked how much for Kia to do it and they come back with a quote of $2000 so I saw my local mechanic and they done it and wheel alignment for$700. When I went to get my car serviced on 3/05/2024 Logan at Cardiff kia informs me this would of been covered by warranty he discussed this with the manager Kalee Berry and she practically called me a liar saying they would of asked me to bring the car in for inspection and that because I had the job done there was nothing they could do about it so I'm down $700 for their incompetents! The y even tried to charge me $720 for Major service of which I had been told over the phone it would be $614! Kalee Berry was rude and extremely arrogant! I expect some form of compensation! For my loss! And a reprimand of Kalee Berry! My car is DEB922 phone 0413397686

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Car not charging

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gai
Car not charging

Gai

May 23, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Paint cracked on mirror

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Faina
Paint cracked on mirror

Faina

May 16, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Park break switch broken

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Luigi
Park break switch broken

Luigi

May 14, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Showing warning light on my dashboard.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Urszula
Showing warning light on my dashboard.

Urszula

May 14, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Warranty claim delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Warranty claim delay

John

May 7, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Radio and screen not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Neil
Radio and screen not working

Neil

March 22, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Malfunctioning lights and systems

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jane
Malfunctioning lights and systems

Jane

February 14, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Other

Am radio crackly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Richard
Am radio crackly

Richard

February 7, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Kia

The best way to resolve an issue with 

Kia

Quick Solutions
Prepared by
Kia
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Kia

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Kia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Kia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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