I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodger
NBN Complaints
The best way to resolve complaints with NBN
NBN (or NBN Co) is a government enterprise that's responsible for managing the broadband infrastructure in Australia. NBN Co doesn't provide services directly to consumers. For complaints about internet services, NBN Co generally tells consumers to speak to their providers. However consumers can still make complaints to NBN Co about other issues, like property damage or the conduct of NBN contractors.
Have a complaint? Send your issue to NBN instantly for free!
Delivered in just 2 mins
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COMPLAINTS SENT THROUGH AJUST
Damage to property due to service installation
Unresolved
Sent
Damage to property due to service installation
Rodger
•
Outcome Sought
Apology
Compensation
Other
Slow internet speed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laura
Slow internet speed
Laura
•
Outcome Sought
Apology
Compensation
Other
Incorrect placement of NBN box affecting service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Johan
Incorrect placement of NBN box affecting service
Johan
•
Outcome Sought
Apology
Compensation
Other
Service Outage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rob
Service Outage
Rob
•
Outcome Sought
Apology
Compensation
Other
Damage to property
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eric
Damage to property
Eric
•
Significant damage to front lawn
Outcome Sought
Apology
Compensation
Other
Unauthorized visit by worker
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Unauthorized visit by worker
Margaret
•
Raised safety and security concerns
Outcome Sought
Apology
Compensation
Other
Broken wire outside residence
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrienne
Broken wire outside residence
Adrienne
•
Disrupted internet connectivity
Outcome Sought
Apology
Compensation
Other
Broken pit lid
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Will
Broken pit lid
Will
•
Safety hazard for pedestrians and vehicles
Outcome Sought
Apology
Compensation
Other
NBN box not secured
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allison
NBN box not secured
Allison
•
No internet connectivity affecting business
Outcome Sought
Apology
Compensation
Other
Slow internet speed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jamie
Slow internet speed
Jamie
•
Affects daily activities
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
NBN
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
NBN
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
NBN
We handle everything for you, get started for free.
How to contact
NBN
Email
Available for Ajust members.
Common issues related to
NBN
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
NBN
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
