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NBN
Complaints

The best way to resolve complaints with
NBN

NBN (or NBN Co) is a government enterprise that's responsible for managing the broadband infrastructure in Australia. NBN Co doesn't provide services directly to consumers. For complaints about internet services, NBN Co generally tells consumers to speak to their providers. However consumers can still make complaints to NBN Co about other issues, like property damage or the conduct of NBN contractors.

Have a complaint? Send your issue to
NBN
instantly for free!

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COMPLAINTS SENT THROUGH AJUST

Damage to property due to service installation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rodger
Damage to property due to service installation

Rodger

Outcome Sought

Apology

Compensation

Other

Slow internet speed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Laura
Slow internet speed

Laura

Outcome Sought

Apology

Compensation

Other

Incorrect placement of NBN box affecting service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Johan
Incorrect placement of NBN box affecting service

Johan

Outcome Sought

Apology

Compensation

Other

Service Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rob
Service Outage

Rob

Outcome Sought

Apology

Compensation

Other

Damage to property

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Eric
Damage to property

Eric

Significant damage to front lawn

Outcome Sought

Apology

Compensation

Other

Unauthorized visit by worker

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Margaret
Unauthorized visit by worker

Margaret

Raised safety and security concerns

Outcome Sought

Apology

Compensation

Other

Broken wire outside residence

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adrienne
Broken wire outside residence

Adrienne

Disrupted internet connectivity

Outcome Sought

Apology

Compensation

Other

Broken pit lid

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Will
Broken pit lid

Will

Safety hazard for pedestrians and vehicles

Outcome Sought

Apology

Compensation

Other

NBN box not secured

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allison
NBN box not secured

Allison

No internet connectivity affecting business

Outcome Sought

Apology

Compensation

Other

Slow internet speed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jamie
Slow internet speed

Jamie

Affects daily activities

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

NBN

The best way to resolve an issue with

NBN

WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

NBN

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
NBN
We handle everything for you, get started for free.
How to contact
NBN
Phone
1800 687 626
Details missing. Help fill in the gaps.
Post
Locked Bag 27, Gold Coast MC, 9726
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Online
www.nbnco.com.au/support/complaints
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In person
N/A
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.nbnco.com.au/support/complaints
Details missing. Help fill in the gaps.

Common issues related to

NBN

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.

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