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Catherine
Ticketek Complaints
The best way to resolve complaints with Ticketek
Ticketek is a leading ticketing platform in Australia, offering a wide range of tickets for various events such as concerts, sports matches, and live performances. Customers can purchase tickets online or through their mobile app. Some common complaints about Ticketek include long waiting times for customer service, high booking fees, and occasional technical issues with the website.
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COMPLAINTS SENT THROUGH AJUST
Unable to manage booking for an event
Closed
22/5/2025
Sent
20/5/2025
Unable to manage booking for an event
Catherine
•
May 20, 2025
Outcome Sought
Apology
Compensation
Other
Consumer unable to purchase tickets due to age restrictions
Closed
19/5/2025
Sent
16/5/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jana
Consumer unable to purchase tickets due to age restrictions
Jana
•
May 16, 2025
Outcome Sought
Apology
Compensation
Other
Customer Service
Closed
19/5/2025
Sent
15/5/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xiaoqing
Customer Service
Xiaoqing
•
May 15, 2025
Outcome Sought
Apology
Compensation
Other
Email account access issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Email account access issue
Andy
•
Outcome Sought
Apology
Compensation
Other
Ticket Availability
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivy
Ticket Availability
Ivy
•
Outcome Sought
Apology
Compensation
Other
Access Denied When Purchasing Tickets
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Access Denied When Purchasing Tickets
Helen
•
Outcome Sought
Apology
Compensation
Other
Ticket Availability
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pam
Ticket Availability
Pam
•
Outcome Sought
Apology
Compensation
Other
Refund request due to performer cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Refund request due to performer cancellation
Anthony
•
Outcome Sought
Apology
Compensation
Other
Payment issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
J
Payment issues
J
•
Outcome Sought
Apology
Compensation
Other
Refund issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Refund issues
Daniel
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Ticketek
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Ticketek
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Ticketek
We handle everything for you, get started for free.
How to contact
Ticketek
Online
https://help.ticketek.com.au/hc/en-us/categories/360000150788-Contact
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In person
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Email
Available for Ajust members.
Complaint Policy
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Common issues related to
Ticketek
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GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Ticketek
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