I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Verified
Virgin Australia
partners with Ajust
Virgin Australia Complaints
The best way to resolve complaints with Virgin Australia
Like other Australian airlines, Virgin doesn't offer a simple way for customers to make a complaint. Ajust is inviting all airlines to work with us to resolve complaints faster and with fairer outcomes for consumers.
Get heard by Virgin Australia
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Virgin Australia
Have a complaint? Click below to resolve your issue with Virgin Australia
Ajust is putting pressuring on
Virgin Australia
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Airline
Poor service from cabin crew
Unresolved
Sent
16/7/2024
Poor service from cabin crew
Barry
•
July 16, 2024
Delayed meal service, lack of attention
Outcome Sought
Apology
Compensation
Other
Cancelled flight
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thao
Cancelled flight
Thao
•
July 10, 2024
Rerouted to multiple cities
Outcome Sought
Apology
Compensation
Other
Airline
Baggage payment issue
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cindy
Baggage payment issue
Cindy
•
July 10, 2024
Angry and annoyed
Outcome Sought
Apology
Compensation
Other
Airline
Booking cancelled, seat reallocation
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Booking cancelled, seat reallocation
Sean
•
July 9, 2024
Discomfort, inconvenience
Outcome Sought
Apology
Compensation
Other
Airline
Employee drug trafficking
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valerie
Employee drug trafficking
Valerie
•
July 8, 2024
Potential safety risk
Outcome Sought
Apology
Compensation
Other
Airline
Baggage policy
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Merilyn
Baggage policy
Merilyn
•
July 5, 2024
Missed checked baggage
Outcome Sought
Apology
Compensation
Other
Airline
Seat assignment
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carole
Seat assignment
Carole
•
July 4, 2024
Did not receive extra legroom
Outcome Sought
Apology
Compensation
Other
Airline
Understaffed and inefficient
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Understaffed and inefficient
Fiona
•
Long wait times
Outcome Sought
Apology
Compensation
Other
Airline
Priority booking delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Priority booking delay
Fiona
•
Delays for economy passengers
Outcome Sought
Apology
Compensation
Other
Airline
Left off flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendan
Left off flight
Brendan
•
Delay, inconvenience, extra cost
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Virgin Australia
To Listen
Live Campaign
Do you manage complaints for
Virgin Australia
?
Airline
Poor service from cabin crew
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Barry
•
July 16, 2024
Customer seeks apology from virgin australia for poor service in business class, specifically from head of cabin crew charlie on flight from perth to brisbane.
Cancelled flight
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thao
Thao
•
July 10, 2024
Customer seeks compensation, apology, and assurance for lack of options, no meal voucher, poor customer support, delayed arrival, and additional layover.
Airline
Baggage payment issue
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cindy
Cindy
•
July 10, 2024
Customer upset with virgin australia for not allowing $65 baggage payment online, forced to pay $100 at airport. frustrated with poor customer service.
Airline
Booking cancelled, seat reallocation
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Sean
•
July 9, 2024
Customer's booking was cancelled, seat reallocated to middle seat, discomfort from being cramped for over 2 hours, seeking apology from virgin australia.
Airline
Employee drug trafficking
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valerie
Valerie
•
July 8, 2024
Report of drug trafficking concerns regarding employee sandra fitzgerald at virgin australia.
Airline
Baggage policy
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Merilyn
Merilyn
•
July 5, 2024
Customer upset about baggage policy on return flight with virgin australia, seeking clarification and apology.
Airline
Seat assignment
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carole
Carole
•
July 4, 2024
Customer paid for extra legroom on virgin australia flight but was placed in a standard seat. seeking refund for the extra charge.
Airline
Understaffed and inefficient
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Fiona
•
Complaint about understaffed and inefficient check-in at denpasar airport, requesting more options for customers with young children.
Airline
Priority booking delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona
Fiona
•
Delays in economy check-in due to mislabeling, requesting improvement for all passengers
Airline
Left off flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendan
Brendan
•
Customer seeks $975 and apology from virgin australia for being left off overbooked flight, forced to book with jetstar.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Airline
Seat assignment
Closed
19/7/2024
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carole
Seat assignment
Carole
•
July 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Virgin Australia
Quick Solutions
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Virgin Australia
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fair and Free
Use Ajust to raise a complaint directly with
Virgin Australia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Virgin Australia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Virgin Australia
Post
Virgin Australia Guest Relations - Complaints, PO Box 1034, Spring Hill, QLD 4004
Details missing. Help fill in the gaps.
Online
https://www.virginaustralia.com/au/en/help/contact-us/feedback/
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Virgin Australia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
