Virgin Australia Complaints
The best way to resolve complaints with Virgin Australia
Like other Australian airlines, Virgin doesn't offer a simple way for customers to make a complaint. Ajust is inviting all airlines to work with us to resolve complaints faster and with fairer outcomes for consumers.
Have a complaint? Click below to resolve your issue with Virgin Australia
Get heard by Virgin Australia
Have a complaint? Click below to resolve your issue with Virgin Australia
COMPLAINTS SENT THROUGH AJUST
Travel bank payment issue
Maurice
•
May 12, 2024
Outcome Sought
Apology
Compensation
Other
Lack of amenities on flight
Trevor
•
May 11, 2024
Outcome Sought
Apology
Compensation
Other
Access to lounge denied
Mourad
•
May 11, 2024
Outcome Sought
Apology
Compensation
Other
Overcrowded and understaffed, unhygienic conditions
Jennifer
•
May 8, 2024
Outcome Sought
Apology
Compensation
Other
Seat change
Karen
•
May 8, 2024
Outcome Sought
Apology
Compensation
Other
Future flight credit transfer
Katrina
•
May 8, 2024
Outcome Sought
Apology
Compensation
Other
Missed boarding
Gordon
•
April 29, 2024
Outcome Sought
Apology
Compensation
Other
Change in ticket class
Adriana
•
April 20, 2024
Outcome Sought
Apology
Compensation
Other
Delayed and cancelled flight
Harkiran
•
April 17, 2024
Outcome Sought
Apology
Compensation
Other
Extra luggage purchased accidentally
ANNETTE
•
April 15, 2024
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Virgin Australia
To Listen
Travel bank payment issue
Maurice
•
May 12, 2024
Lack of amenities on flight
Trevor
•
May 11, 2024
Access to lounge denied
Mourad
•
May 11, 2024
Overcrowded and understaffed, unhygienic conditions
Jennifer
•
May 8, 2024
Seat change
Karen
•
May 8, 2024
Future flight credit transfer
Katrina
•
May 8, 2024
Missed boarding
Gordon
•
April 29, 2024
Change in ticket class
Adriana
•
April 20, 2024
Delayed and cancelled flight
Harkiran
•
April 17, 2024
Extra luggage purchased accidentally
ANNETTE
•
April 15, 2024
COMPLAINTS RESOLVED THROUGH AJUST
Travel bank payment issue
Maurice
•
May 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Future flight credit transfer
Katrina
•
May 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Delayed and cancelled flight
Harkiran
•
April 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Extra luggage purchased accidentally
ANNETTE
•
April 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Luggage not included in ticket
Dean
•
April 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Expired vouchers
Kristy
•
April 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Double charged on zip pay
Johannes
•
April 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Lack of business class lounge
Miriam
•
April 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Lack of assistance for elderly passenger
Margaret
•
March 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Flight schedule change
Jim
•
March 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Virgin Australia
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Virgin Australia
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.