Kogan Complaints
The best way to resolve complaints with Kogan
Kogan is an Australian online retailer that offers a wide range of products, including electronics, appliances, and home goods. Kogan received a 'Shonky Award' from Choice for a sneaky $99 charge for the Kogan First subscription program. Thanks to Kogan's complaint handling, consumers who have used Ajust to make a complaint about the fee have been refunded. Other customers have made complaints about delivery delays, customer service response times, and product quality.
Get heard by Kogan
Have a complaint? Click below to resolve your issue with Kogan
Have a complaint? Click below to resolve your issue with Kogan
COMPLAINTS SENT THROUGH AJUST
Unauthorized membership charge
LEONARD
•
July 23, 2024
Outcome Sought
Apology
Compensation
Other
Audio cutting off
Peter
•
July 19, 2024
Outcome Sought
Apology
Compensation
Other
Charged for cancelled account
Debbie
•
July 15, 2024
Outcome Sought
Apology
Compensation
Other
Unauthorized charge
Mick
•
July 13, 2024
Outcome Sought
Apology
Compensation
Other
Damaged replacement not received
Sharon
•
July 10, 2024
Outcome Sought
Apology
Compensation
Other
Faulty screen
Olivia
•
July 9, 2024
Outcome Sought
Apology
Compensation
Other
Loss of suction
Wayne
•
July 4, 2024
Outcome Sought
Apology
Compensation
Other
Remote doesn't show youtube
Susie
•
July 2, 2024
Outcome Sought
Apology
Compensation
Other
Not received response
Brian
•
July 1, 2024
Outcome Sought
Apology
Compensation
Other
Charged for unauthorized purchase
Pamela
•
June 27, 2024
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Kogan
To Listen
Unauthorized membership charge
LEONARD
•
July 23, 2024
Audio cutting off
Peter
•
July 19, 2024
Charged for cancelled account
Debbie
•
July 15, 2024
Unauthorized charge
Mick
•
July 13, 2024
Damaged replacement not received
Sharon
•
July 10, 2024
Faulty screen
Olivia
•
July 9, 2024
Loss of suction
Wayne
•
July 4, 2024
Remote doesn't show youtube
Susie
•
July 2, 2024
Not received response
Brian
•
July 1, 2024
Charged for unauthorized purchase
Pamela
•
June 27, 2024
COMPLAINTS RESOLVED THROUGH AJUST
Charged for cancelled account
Debbie
•
July 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Unauthorized charge
Mick
•
July 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Damaged replacement not received
Sharon
•
July 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Billed without knowledge
David
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Unauthorized charge
Duncan
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Overcharged for membership
Faito
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Yearly subscription charge
Ashim
•
June 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Product defects
Peppa
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Unauthorized withdrawal
Michael
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Membership deduction without consent
Shiva
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Kogan
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Kogan
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right people at Kogan, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Common issues related to
Kogan
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.