I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geberew
CBA is Australia's largest bank. With over 16 million customers, it makes sense that CBA receives lots of complaints. Unlike the other big banks, CBA shares its complaint numbers in its Annual Report. In 2021-22, CBA received almost one million complaints. CBA sends emails from individual members of its complaint team (rather than a generic inbox), offering a more human experience for customers. CBA is also known as CommBank and the Commonwealth Bank.
Have a complaint?
CBA
73
%
NA
Industry Avg
83
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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CBA
complaints we’ve resolved
Banking
Disappointing customer service
Closed
4/12/2023
Sent
30/11/2023
Disappointing customer service
Submitted for
Geberew
Closed
December 4, 2023
Banking
Multiple unauthorized transactions
Closed
30/11/2023
Sent
29/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harry
Multiple unauthorized transactions
Submitted for
Harry
Closed
November 30, 2023
Banking
Personal information breach
Closed
30/11/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Personal information breach
Submitted for
Ryan
Closed
November 30, 2023
Banking
Money transfer error
Closed
19/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharni
Money transfer error
Submitted for
Sharni
Closed
November 19, 2023
Banking
Locked
Closed
15/11/2023
Sent
31/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Locked
Submitted for
Peter
Closed
November 15, 2023
Banking
Issue with bank declining transactions
Closed
20/10/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexandre
Issue with bank declining transactions
Submitted for
Alexandre
Closed
October 20, 2023
Banking
Other
Closed
16/10/2023
Sent
9/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosemary
Other
Submitted for
Rosemary
Closed
October 16, 2023
Banking
Other
Closed
27/10/2023
Sent
6/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zafar
Other
Submitted for
Zafar
Closed
October 27, 2023
Banking
account hacking and unauthorized withdrawals
Closed
20/9/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zakieh
account hacking and unauthorized withdrawals
Submitted for
Zakieh
Closed
September 20, 2023
Banking
Customer Service
Closed
5/9/2023
Sent
17/8/2023
AJust offered me support all the way during my disputing with my financial institutions.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hanan
Customer Service
Submitted for
Hanan
Closed
September 5, 2023
Banking
Fees / Payments
Closed
14/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Fees / Payments
Submitted for
Douglas
Closed
August 14, 2023
Banking
Transactions
Closed
11/8/2023
Sent
4/8/2023
Great site, great service. They provide a systematic approach which assists in being able to define a complaint, track the complaint and ensure the other party attends to it at senior level. Highly recommend this to many of us novices who hopefully infrequently need to raise a formal complaint against a business beyond just talking to a support person in that business.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Transactions
Submitted for
Paul
Closed
August 11, 2023
Banking
Transactions
Closed
2/8/2023
Sent
1/8/2023
Fantastic results.thanks very much
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Israel
Transactions
Submitted for
Israel
Closed
August 2, 2023
Banking
Fees / Payments
Closed
18/8/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nireesha
Fees / Payments
Submitted for
Nireesha
Closed
August 18, 2023
Banking
Transactions
Closed
31/7/2023
Sent
24/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Transactions
Submitted for
Mark
Closed
July 31, 2023
Banking
Transactions
Closed
20/6/2023
Sent
15/6/2023
Dissatisfied with the results of the bank’s ‘investigation’
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ellie
Transactions
Submitted for
Ellie
Closed
June 20, 2023
Banking
Transactions
Closed
27/6/2023
Sent
13/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pravish
Transactions
Submitted for
Pravish
Closed
June 27, 2023
Banking
Transactions
Closed
8/6/2023
Sent
24/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly-Ann
Transactions
Submitted for
Kelly-Ann
Closed
June 8, 2023
Banking
Fees / Payments
Closed
2/6/2023
Sent
18/5/2023
Always be careful about the big company like CBA. They try to make any money from you even just one cent. I have to stand out to fight them
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zhengyu
Fees / Payments
Submitted for
Zhengyu
Closed
June 2, 2023
Banking
Transactions
Closed
8/5/2023
Sent
1/5/2023
The staff member I spoke to in person wasn't interested at all in helping me.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Transactions
Submitted for
Lisa
Closed
May 8, 2023
Banking
Customer Service
Closed
5/5/2023
Sent
28/4/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nickolaos
Customer Service
Submitted for
Nickolaos
Closed
May 5, 2023
Banking
Transactions
Closed
31/3/2023
Sent
28/3/2023
Im not happy at all at the moment and very worried where the money is. If no one from the bank is helping we loose trust on the bank. Bank have to assist me to get the confidence.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nireesha
Transactions
Submitted for
Nireesha
Closed
March 31, 2023
Banking
Customer Service
Closed
3/4/2023
Sent
26/3/2023
0/10 fix your support service so it has callback.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kym
Customer Service
Submitted for
Kym
Closed
April 3, 2023
Banking
Transactions
Closed
3/4/2023
Sent
26/3/2023
stay away from comm bank they are evil
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Warren
Transactions
Submitted for
Warren
Closed
April 3, 2023
Banking
Customer Service
Closed
30/3/2023
Sent
22/3/2023
I am hoping to resolve my problem at the earliest. Thank you.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tshewang
Customer Service
Submitted for
Tshewang
Closed
March 30, 2023
Banking
Transactions
Closed
9/5/2023
Sent
21/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dean
Transactions
Submitted for
Dean
Closed
May 9, 2023
Banking
Marketing / Information
Closed
4/4/2023
Sent
13/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marc
Marketing / Information
Submitted for
Marc
Closed
April 4, 2023
Banking
Customer Service
Closed
29/3/2023
Sent
12/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Customer Service
Submitted for
Peter
Closed
March 29, 2023
Banking
Transactions
Closed
22/3/2023
Sent
11/3/2023
I was happy with both of CBA's staff that I talked to. They listened, and said they were sorry that it had happened. No complaints with CBA staff, just procedural problems.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Transactions
Submitted for
Robert
Closed
March 22, 2023
Banking
Customer Service
Closed
15/3/2023
Sent
1/3/2023
After being on hold for nearly two hours waiting for a person to resolve a credit card issue I hung up in complete frustration. My problem could not be solved by a bot or FAQs and their website kept sending me in circles with no way of actually being able to talk to a person. CBA needs to employ more staff to deal with complaints and set a time limit for how long customers should wait. Thirty minutes at the most.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Customer Service
Submitted for
Lynette
Closed
March 15, 2023
Banking
Transactions
Closed
5/3/2023
Sent
26/2/2023
I am very disappointed with NAB. I was on the phone for over an hour with them to chase up my incorrect BPAY payment, only to be told that I needed to follow the problem up with Commbank. I then went to Commbank and they told me to go to NAB and ask if they had received the investigation. I did this and NAB weren't able to tell me if they had received the investigation on my old credit card number. I instructed Commbank to pay $700 to my old NAB, credit card. They have received the incorrect payment, and are refusing to take responsibility for it, or return the money to me.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katy
Transactions
Submitted for
Katy
Closed
March 5, 2023
Banking
Other
Closed
6/3/2023
Sent
26/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chop
Other
Submitted for
Chop
Closed
March 6, 2023
Banking
Customer Service
Closed
25/3/2023
Sent
23/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rasha
Customer Service
Submitted for
Rasha
Closed
March 25, 2023
Banking
Other
Closed
3/3/2023
Sent
21/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Other
Submitted for
Gary
Closed
March 3, 2023
Banking
Customer Service
Closed
14/3/2023
Sent
13/2/2023
Thanks so much
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lim
Customer Service
Submitted for
Lim
Closed
March 14, 2023
Banking
Transactions
Closed
17/2/2023
Sent
13/2/2023
Back my 2000 dollar
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gurtinder
Transactions
Submitted for
Gurtinder
Closed
February 17, 2023
Banking
Other
Closed
30/11/2022
Sent
17/11/2022
CBA has made a mistake which is easily I suspect fixed. It has taken a great deal of time and anxiety trying to talk to someone at the bank who can help. I have not successfully been able to bring my problem to anyone at CBA.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Other
Submitted for
Mary
Closed
November 30, 2022
Banking
Transactions
Closed
7/11/2022
Sent
20/10/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Transactions
Submitted for
Joshua
Closed
November 7, 2022
Banking
Other
Closed
Sent
28/3/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alyce
Other
Submitted for
Alyce
Closed
Banking
Other
Closed
Sent
28/3/2022
I really appreciate ajust service to achieve this and I can recommend them anyone who is willing to receive their service. Thank you again for your excellent job.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dulani
Other
Submitted for
Dulani
Closed
Banking
Customer Service
Closed
Sent
24/3/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Customer Service
Submitted for
David
Closed
Banking
Marketing / Information
Closed
Sent
14/3/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Marketing / Information
Submitted for
Ian
Closed
Banking
Transactions
Closed
Sent
7/11/2021
Easy to use and a great outcome. A thief made an unauthorised transaction from my account. When the bank refused to help me, I used ajust to make a complaint. The bank quickly refunded my money plus $250 compensation.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colleen
Transactions
Submitted for
Colleen
Closed
Banking
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deborah
Other
Submitted for
Deborah
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
CBA
complaint
Complaint Policy
www.commbank.com.au/support/compliments-and-complaints/customer-complaint-guide.html
Details missing. Help fill in the gaps.
Hardship Assistance
www.commbank.com.au/support/financial-support/financial-hardship.html
Details missing. Help fill in the gaps.
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Issues related to
CBA
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
Businesses like
CBA
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Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.