I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendy
TPG Complaints
The best way to resolve complaints with TPG
TPG is one of the 3 largest telco providers in Australia. TPG has the 2nd highest number of NBN subscribers and the biggest market share for high speed NBN. TPG merged with Vodafone in 2020, but both brands continue to operate. TPG customers should make complaints to TPG, not Vodafone.
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COMPLAINTS SENT THROUGH AJUST
Activation issue
Closed
2/2/2025
Sent
22/1/2025
Activation issue
Wendy
•
January 22, 2025
Unable to access account
Outcome Sought
Apology
Compensation
Other
Telco
Fees / Payments
Closed
15/8/2023
Sent
9/8/2023
Perfect experience. Simple, quick and easy. I waited 20 mins on hold to ask why my bill was more than last time. Didn't get through in the time I had spare. With two minutes of effort Ajust got me an answer and fixed the problem. Ajust followed up and took it on too.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Timothy
Fees / Payments
Timothy
•
August 9, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Intermittent / Dropouts
Closed
18/7/2023
Sent
11/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sanam
Intermittent / Dropouts
Sanam
•
July 11, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Slow / Low Quality
Closed
27/4/2023
Sent
12/4/2023
A pensioner grandmother paying 60 dollars a month for an internet service that barely functions in the evenings, with less than 1 MBPS upload/download speeds, is not OK.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Slow / Low Quality
Julie
•
April 12, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Slow / Low Quality
Closed
5/3/2023
Sent
26/2/2023
Thanks
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Logan
Slow / Low Quality
Logan
•
February 26, 2023
Outcome Sought
Apology
Compensation
Other
Telco
No Service / Outage
Closed
10/2/2023
Sent
9/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
No Service / Outage
Stephen
•
February 9, 2023
Outcome Sought
Apology
Compensation
Other
Telco
No Service / Outage
Closed
3/2/2023
Sent
31/1/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shyam
No Service / Outage
Shyam
•
January 31, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Slow / Low Quality
Closed
22/12/2022
Sent
9/12/2022
Hope this will get resolved via ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raghuram
Slow / Low Quality
Raghuram
•
December 9, 2022
Outcome Sought
Apology
Compensation
Other
Service disruption
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Service disruption
Marie
•
Unable to work from home
Outcome Sought
Apology
Compensation
Other
Internet outage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cherie
Internet outage
Cherie
•
Lack of support and disruption
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
TPG
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
Things do occasionally go wrong with TPG’s services. Whether you can’t complete your work due to an internet outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint to TPG so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
TPG
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint withTPG. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to TPG to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that TPG understands the impact and how important a resolution is for you.
02
Consider how you’d like your telco to resolve your complaint
Consider how you’d like TPG to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
Help TPG by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
Make sure you have any files handy that will help TPG understand your complaint, such as a screenshot of a speed test to demonstrate your slow internet speeds.
04
Fast and Easy
Use Ajust to raise a complaint directly with
TPG
We handle everything for you, get started for free.
How to contact
TPG
Email
Available for Ajust members.
Common issues related to
TPG
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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TPG
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