I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Irina
TPG is one of the 3 largest telco providers in Australia. TPG has the 2nd highest number of NBN subscribers and the biggest market share for high speed NBN. TPG merged with Vodafone in 2020, but both brands continue to operate. TPG customers should make complaints to TPG, not Vodafone.
Have a complaint?
TPG
95
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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TPG
complaints we’ve resolved
Telco
Cancellation and installation
Closed
9/12/2023
Sent
3/12/2023
Cancellation and installation
Submitted for
Irina
Closed
December 9, 2023
Telco
Lost internet connection
Closed
4/12/2023
Sent
1/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marilyn
Lost internet connection
Submitted for
Marilyn
Closed
December 4, 2023
Telco
No connection
Closed
5/12/2023
Sent
1/12/2023
Thankyou for your help much appreciated
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
No connection
Submitted for
Linda
Closed
December 5, 2023
Telco
No internet connection
Closed
5/12/2023
Sent
30/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debora
No internet connection
Submitted for
Debora
Closed
December 5, 2023
Telco
No nbn as a TPG subscriber
Closed
9/12/2023
Sent
28/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maureen
No nbn as a TPG subscriber
Submitted for
Maureen
Closed
December 9, 2023
Telco
Internet not connecting
Closed
30/11/2023
Sent
26/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kien-Hai
Internet not connecting
Submitted for
Kien-Hai
Closed
November 30, 2023
Telco
Porting landline number
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Josef
Porting landline number
Submitted for
Josef
Closed
November 28, 2023
Telco
Price change without notification
Closed
30/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lizi
Price change without notification
Submitted for
Lizi
Closed
November 30, 2023
Telco
Pricing disparity
Closed
29/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Pricing disparity
Submitted for
Sandra
Closed
November 29, 2023
Telco
Billing cycle start date
Closed
24/11/2020
Sent
18/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Billing cycle start date
Submitted for
John
Closed
November 24, 2020
Telco
Service not working
Closed
23/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Grant
Service not working
Submitted for
Grant
Closed
November 23, 2023
Telco
Busy support line
Closed
20/11/2023
Sent
9/11/2023
I complained about TPG because I was unable to get through on their phone lines. After putting in a complaint through adjust, TPG contacted me within days.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alison
Busy support line
Submitted for
Alison
Closed
November 20, 2023
Telco
Scheduled maintenance causing internet downtime
Closed
22/11/2023
Sent
7/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brittany
Scheduled maintenance causing internet downtime
Submitted for
Brittany
Closed
November 22, 2023
Telco
Faulty modem
Closed
10/11/2023
Sent
26/10/2023
I'm fairly sure it was my contacting TIO that did the trick. Thanks anyway for your effort. It would have helped Im sure.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Faulty modem
Submitted for
Andy
Closed
November 10, 2023
Telco
Delay in receiving modem
Closed
24/10/2023
Sent
22/10/2023
Thank GOD Ajust service is available to communicate or complain about TPG matters. The customer service peeps have a horrible attitude. It seems they are sitting either to defend TPG or blame to their colleague. I think they should be trained to solve the customer problem by using all resources and every possible way. Once again thanks Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mazhar
Delay in receiving modem
Submitted for
Mazhar
Closed
October 24, 2023
Telco
Cancellation
Closed
20/10/2023
Sent
16/10/2023
I was stuck in a frustrating Sisyphean quest while trying to cancel my internet contract after a move overseas. It appeared as though I was set to be charged for services until the end of time.
After contacting Ajust, I was quickly pulled out of the doom vortex and contacted by people at the service provider who were actually helpful and resolved the issue. Easy to use, and ultimately saved me what looked set to be a lifetime of ongoing servitude.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Taylor
Cancellation
Submitted for
Taylor
Closed
October 20, 2023
Telco
Internet drops out multiple times each day
Closed
12/10/2023
Sent
4/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jim
Internet drops out multiple times each day
Submitted for
Jim
Closed
October 12, 2023
Telco
internet cutting out
Closed
1/11/2023
Sent
2/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
internet cutting out
Submitted for
Sandra
Closed
November 1, 2023
Telco
email not received
Closed
9/10/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
email not received
Submitted for
Patricia
Closed
October 9, 2023
Telco
5G not working
Closed
21/9/2023
Sent
14/9/2023
a great capture all for complaints to all services.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kieran
5G not working
Submitted for
Kieran
Closed
September 21, 2023
Telco
Other
Closed
15/9/2023
Sent
11/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tim
Other
Submitted for
Tim
Closed
September 15, 2023
Telco
Fees / Payments
Closed
15/8/2023
Sent
9/8/2023
Perfect experience. Simple, quick and easy. I waited 20 mins on hold to ask why my bill was more than last time. Didn't get through in the time I had spare. With two minutes of effort Ajust got me an answer and fixed the problem. Ajust followed up and took it on too.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Timothy
Fees / Payments
Submitted for
Timothy
Closed
August 15, 2023
Telco
Intermittent / Dropouts
Closed
18/7/2023
Sent
11/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sanam
Intermittent / Dropouts
Submitted for
Sanam
Closed
July 18, 2023
Telco
Slow / Low Quality
Closed
27/4/2023
Sent
12/4/2023
A pensioner grandmother paying 60 dollars a month for an internet service that barely functions in the evenings, with less than 1 MBPS upload/download speeds, is not OK.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Slow / Low Quality
Submitted for
Julie
Closed
April 27, 2023
Telco
Slow / Low Quality
Closed
5/3/2023
Sent
26/2/2023
Thanks
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Logan
Slow / Low Quality
Submitted for
Logan
Closed
March 5, 2023
Telco
No Service / Outage
Closed
10/2/2023
Sent
9/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
No Service / Outage
Submitted for
Stephen
Closed
February 10, 2023
Telco
No Service / Outage
Closed
3/2/2023
Sent
31/1/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shyam
No Service / Outage
Submitted for
Shyam
Closed
February 3, 2023
Telco
Slow / Low Quality
Closed
22/12/2022
Sent
9/12/2022
Hope this will get resolved via ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raghuram
Slow / Low Quality
Submitted for
Raghuram
Closed
December 22, 2022
Telco
No Service / Outage, Fees / Payments
Closed
20/10/2022
Sent
13/10/2022
Soon after they got involved it was sorted. I got the full refund.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Blake
No Service / Outage, Fees / Payments
Submitted for
Blake
Closed
October 20, 2022
Telco
Slow / Low Quality
Closed
10/11/2022
Sent
10/10/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Slow / Low Quality
Submitted for
Helen
Closed
November 10, 2022
Telco
No Service / Outage
Closed
6/10/2022
Sent
6/10/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sisira
No Service / Outage
Submitted for
Sisira
Closed
October 6, 2022
Telco
Slow / Low Quality
Closed
Sent
10/4/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cameron
Slow / Low Quality
Submitted for
Cameron
Closed
Telco
Network / Connection
Closed
Sent
24/3/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Manel
Network / Connection
Submitted for
Manel
Closed
Telco
Slow / Low Quality
Closed
Sent
23/3/2022
Your service was great, I got my problem done after I had contacted to ajust. It has been a good experience. Thanks for your support.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Md
Slow / Low Quality
Submitted for
Md
Closed
Telco
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lyn
Other
Submitted for
Lyn
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
TPG
complaint
Hardship Assistance
support.tpg.com.au/financial-hardship-policy
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TPG
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01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.