TPG complaints

The best way to resolve complaints with TPG. Fast, fair and free for consumers.

TPG is one of the 3 largest telco providers in Australia. TPG has the 2nd highest number of NBN subscribers and the biggest market share for high speed NBN. TPG merged with Vodafone in 2020, but both brands continue to operate. TPG customers should make complaints to TPG, not Vodafone.

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TPG
95
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

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complaints we’ve resolved

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Telco

Cancellation and installation

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My complaint was closed by Ajust.
Irina
Telco

Lost internet connection

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My complaint was closed by Ajust.
Marilyn
Telco

No connection

Thankyou for your help much appreciated
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My complaint was closed by Ajust.
Linda
Telco

No internet connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Debora
Telco

No nbn as a TPG subscriber

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Maureen
Telco

Internet not connecting

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kien-Hai
Telco

Porting landline number

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Josef
Telco

Price change without notification

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lizi
Telco

Pricing disparity

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Telco

Billing cycle start date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Telco

Service not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Grant
Telco

Busy support line

I complained about TPG because I was unable to get through on their phone lines. After putting in a complaint through adjust, TPG contacted me within days.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alison
Telco

Scheduled maintenance causing internet downtime

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Brittany
Telco

Faulty modem

I'm fairly sure it was my contacting TIO that did the trick. Thanks anyway for your effort. It would have helped Im sure.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Andy
Telco

Delay in receiving modem

Thank GOD Ajust service is available to communicate or complain about TPG matters. The customer service peeps have a horrible attitude. It seems they are sitting either to defend TPG or blame to their colleague. I think they should be trained to solve the customer problem by using all resources and every possible way. Once again thanks Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mazhar
Telco

Cancellation

I was stuck in a frustrating Sisyphean quest while trying to cancel my internet contract after a move overseas. It appeared as though I was set to be charged for services until the end of time. After contacting Ajust, I was quickly pulled out of the doom vortex and contacted by people at the service provider who were actually helpful and resolved the issue. Easy to use, and ultimately saved me what looked set to be a lifetime of ongoing servitude.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Taylor
Telco

Internet drops out multiple times each day

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jim
Telco

internet cutting out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Telco

email not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Patricia
Telco

5G not working

a great capture all for complaints to all services.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kieran
Telco

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tim
Telco

Fees / Payments

Perfect experience. Simple, quick and easy. I waited 20 mins on hold to ask why my bill was more than last time. Didn't get through in the time I had spare. With two minutes of effort Ajust got me an answer and fixed the problem. Ajust followed up and took it on too.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Timothy
Telco

Intermittent / Dropouts

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sanam
Telco

Slow / Low Quality

A pensioner grandmother paying 60 dollars a month for an internet service that barely functions in the evenings, with less than 1 MBPS upload/download speeds, is not OK.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julie
Telco

Slow / Low Quality

Thanks
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Logan
Telco

No Service / Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stephen
Telco

No Service / Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shyam
Telco

Slow / Low Quality

Hope this will get resolved via ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Raghuram
Telco

No Service / Outage, Fees / Payments

Soon after they got involved it was sorted. I got the full refund.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Blake
Telco

Slow / Low Quality

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen
Telco

No Service / Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sisira
Telco

Slow / Low Quality

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cameron
Telco

Network / Connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Manel
Telco

Slow / Low Quality

Your service was great, I got my problem done after I had contacted to ajust. It has been a good experience. Thanks for your support.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Md
Telco

Other

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lyn
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How to make your

TPG

complaint

Your options for contacting

TPG

to resolve a complaint.

Phone
13 14 23
Details missing. Help fill in the gaps.
Post
PO Box 1844, Macquarie Centre, North Ryde NSW 2113
Details missing. Help fill in the gaps.
In person
N/A
Details missing. Help fill in the gaps.
Online
www.tpg.com.au/support/contact
Details missing. Help fill in the gaps.
Complaint Policy
support.tpg.com.au/complaint-handling-policy
Details missing. Help fill in the gaps.
Hardship Assistance
support.tpg.com.au/financial-hardship-policy
Details missing. Help fill in the gaps.
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