TPG is one of the 3 largest telco providers in Australia. TPG has the 2nd highest number of NBN subscribers and the biggest market share for high speed NBN. TPG merged with Vodafone in 2020, but both brands continue to operate. TPG customers should make complaints to TPG, not Vodafone.


TPG
complaints we’ve resolved
Cancellation and installation


Lost internet connection


No connection


No internet connection


No nbn as a TPG subscriber


Internet not connecting


Porting landline number


Price change without notification


Pricing disparity


Billing cycle start date


Service not working


Busy support line


Scheduled maintenance causing internet downtime


Faulty modem


Delay in receiving modem


Cancellation


Internet drops out multiple times each day


internet cutting out


email not received


5G not working


Other


Fees / Payments


Intermittent / Dropouts


Slow / Low Quality


Slow / Low Quality


No Service / Outage


No Service / Outage


Slow / Low Quality


No Service / Outage, Fees / Payments


Slow / Low Quality


No Service / Outage


Slow / Low Quality


Network / Connection


Slow / Low Quality


Other


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TPG
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Issues related to
TPG
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
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Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.