How do I make a complaint to Aramex?

Ajust is the easiest way to resolve complaints with Aramex. Describe the issue and how it affected you and Ajust with create and send your complaint directly to Aramex. Ajust is fast and free for consumers.

Had a problem with
Aramex
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

Send my complaint

80% Success

30X Faster

2X Better Results

Last updated:

July 23, 2025

Shipping and Logistics

Aramex
Complaints

The best way to resolve complaints with

Aramex

Aramex is a global logistics provider. According to their website, they strive to connect the world and enable their customers.

Quick Solutions

How to complain to

Aramex

Tried support already? We’ll take it further.

Aramex

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

Aramex

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Delivery problems

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lee

Delivery problems

Lee

•

Outcome Sought

Apology

Compensation

Other

Poor Customer Service

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jennifer

Poor Customer Service

Jennifer

•

Outcome Sought

Apology

Compensation

Other

Delayed Delivery

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Duncan

Delayed Delivery

Duncan

•

Outcome Sought

Apology

Compensation

Other

Lack of tracking updates

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Coco

Lack of tracking updates

Coco

•

Inconvenience and uncertainty

Outcome Sought

Apology

Compensation

Other

Parcel not delivered

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Maria Estella

Parcel not delivered

Maria Estella

•

Significant inconvenience and disruption

Outcome Sought

Apology

Compensation

Other

Lack of delivery information

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ray

Lack of delivery information

Ray

•

Significant inconvenience

Outcome Sought

Apology

Compensation

Other

Late delivery

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Syed

Late delivery

Syed

•

Poor customer service experience

Outcome Sought

Apology

Compensation

Other

Logistics

Late delivery

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Armand

Late delivery

Armand

•

Plans disrupted, bookings need to be cancelled

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

Aramex

The best way to resolve an issue with
Aramex

WE SUGGEST

Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.

Send your complaint

Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.

How to complain to
Aramex

Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.

Describe the issue and how it affected you

Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.

Consider how you’d like the courier to resolve your complaint

Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.

Gather any materials that support your complaint

Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.

Fast and Easy

Use Ajust to raise a complaint directly with

Aramex

We handle everything for you, get started for free.

Send your complaint

How to contact

Aramex

Phone

Details missing. Help fill in the gaps.

Post

Details missing. Help fill in the gaps.

Online

https://www.aramex.com/us/en/complaints

Details missing. Help fill in the gaps.

In person

https://www.aramex.com/au/en/find-aramex-office

Details missing. Help fill in the gaps.

Available for Ajust members.

Complaint Policy

Details missing. Help fill in the gaps.

Common issues related to
Aramex

Coming soon!

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.