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My complaint was closed by Ajust.
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Julie
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Aramex
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Aramex Complaints
The best way to resolve complaints with Aramex
Aramex is a global logistics provider. According to their website, they strive to connect the world and enable their customers.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Parcel left in view
Unresolved
Sent
19/7/2024
Parcel left in view
Julie
•
July 19, 2024
Parcel stolen
Outcome Sought
Apology
Compensation
Other
Delivery mishandling
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trisha
Delivery mishandling
Trisha
•
July 9, 2024
Parcel thrown at front door
Outcome Sought
Apology
Compensation
Other
Delivery delay and rudeness
Unresolved
7/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shabil
Delivery delay and rudeness
Shabil
•
July 8, 2024
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Logistics
Poor customer service
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Poor customer service
Robert
•
July 5, 2024
Customer unable to delay delivery
Outcome Sought
Apology
Compensation
Other
Logistics
Not received
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hazel
Not received
Hazel
•
July 4, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Logistics
Not arrived
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kamlesh Kumar
Not arrived
Kamlesh Kumar
•
July 2, 2024
Delayed delivery
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery, incorrect address
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Naema
Delayed delivery, incorrect address
Naema
•
July 2, 2024
Long wait, frustration
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery, possibly lost
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kefan
Delayed delivery, possibly lost
Kefan
•
July 1, 2024
Needs items for overseas trip
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Delayed delivery
Emily
•
June 26, 2024
Missing medical supplies
Outcome Sought
Apology
Compensation
Other
Logistics
Delivery not attempted
Closed
24/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dominic
Delivery not attempted
Dominic
•
June 20, 2024
Frustrated and annoyed
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Aramex
To Listen
Live Campaign
Do you manage complaints for
Aramex
?
Parcel left in view
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
July 19, 2024
Parcel was left in view of street, stolen. requesting more care with deliveries to prevent theft.
I had a parcel delivered this morning by Aramex. Instead of leaving my parcel by my front door they left it by my garage door in full view of street. This is not good enough. My address is 75 Spence Road Henderson. My parcel was stolen.
Delivery mishandling
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trisha
Trisha
•
July 9, 2024
Customer complaint about aramex courier driver throwing parcel at front door, seeking apology and resolution for unacceptable behavior.
One of your courier drivers pulled up out front of my house and threw my parcel at my front door. My daughter saw the yellow van arrive then we both heard the parcel hit the front door, my daughter went straight to the door and found the parcel on the ground by the door. Luckily the parcel was not damaged but still not good enough.
Delivery delay and rudeness
Unresolved
7/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shabil
Shabil
•
July 8, 2024
Customer complained about rude aramex delivery driver who refused to disclose location for product pickup, requested action to be taken.
I requested a exchange of my shoe in namshi...and aramex was the delivery team
While i was driving my vehicle the delivery guy called me...and i msged him i will call you back...and after 10mnts i have called him...and he said he left from there as he will deliver the product tmrw...and after 5 mnts i called him back to knowing his location so that i can go there to him and collect the product..but he refuse to tell me his location...and he was a little bit rude to me also...i said to him like i will not be available tmrw ..so i need to collect the product now itself..he is not at all accepting that..i will share his number here_33190872 please take action to this guy..he was also not cared when i tell him that i will call aramex for complaining
Logistics
Poor customer service
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
July 5, 2024
Customer seeking apology and resolution from aramex for poor customer service experience with unhelpful staff member named mars.
I just had the WORST experience with a staff member named Mars.
I called as I will not be home to collect my delivery. I asked if I can delay the delivery. The lady said she can not contact the driver, I asked where will it go after and she replied "I dont know" I asked if I can get it redelivered and what the cost will be and she replied "I do not know" - I asked for a supervisor and she stated there was nobody.
Worst customer service I have ever dealth with....
Hopeless
Logistics
Not received
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hazel
Hazel
•
July 4, 2024
Customer did not receive car registration card despite tracking status showing delivery. requesting delivery of card.
I did not receive the car registration card. But in the tracking status it is delivered.
Logistics
Not arrived
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kamlesh Kumar
Kamlesh Kumar
•
July 2, 2024
Customer complaint about undelivered shipment #49575087866 from aramex, seeking resolution and apology.
Shipment not arrived yet
Shipment # 49575087866
Massage came to me on Friday and Saturday June 2024 to deliver but up to now not conveyed me.
Logistics
Delayed delivery, incorrect address
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Naema
Naema
•
July 2, 2024
Customer complains about delayed delivery from aramex despite correct address, slow customer support, and almost a month wait.
So i ordered from iherb on june 11 and it was supposed to come on june 23 or 25 i don't remember. however when i checked aramex app it said that my address is incorrect. i really dont know what was the problem because i checked the address it was correct, but yeah i re wrote my address again. so then i contacted aramex customer support which took so freaking long to respond to check up on my order . they said it will arrive on monday. its monday and its still not here and it's literally been almost a month.
Logistics
Delayed delivery, possibly lost
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kefan
Kefan
•
July 1, 2024
Customer seeks update on parcel status, suspects it's lost. urgently needs items for trip, requests priority delivery and apology from aramex for lack of response.
The parcel has been picked up since 26th of June and the status hasn’t updated yet. The expected delivery day is today 1st of July. I suspect the parcel is lost. Noting I need the items for an oversea trip scheduled on 8th of July. Please report back with 1. Item status (lost or not) 2. Reason of lost item / cause of delay 3.delivery timeframe if item is not lost. I also urge you to escalate the item to priority/ express delivery as I urgently need it for an overseas trip (which I have originally allowed time for delivery) Yet no one responded to my queries and system don’t even show my queries when I lodge but it has prevented me to lodge a new query under the tracking no.
Logistics
Delayed delivery
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Emily
•
June 26, 2024
Customer seeking refund from aramex due to lack of updates on package with important medical supplies, plans to never use service again.
This is absolutely ridiculous, i have emailed throughout the day multiple times for an update on my package it has important medical supplies in it and i still have not received a call or a email. No update since the 21st of june 2024 5 days ago meant to be here by on the 25th of june 2024 and still no update.
Due to this i have emailed the seller and asked for a refund. I will never use your service again.
Logistics
Delivery not attempted
Closed
24/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dominic
Dominic
•
June 20, 2024
Customer frustrated with aramex for not delivering parcel despite being home, no door knock, blank calling card, unresponsive phone line, no tracking details.
I have been waiting to receive an item which I purchased from America. I live in Melbourne Victoria Australia. Courier Aramex has sent me messages on three occasions on the past three day advising they could not deliver my item because there was nobody home even though I was home each time and there was no door knock or bell ring. The courier left a blank calling card without any details of where to pick up my parcel. I tried ringing the phone number on their website but they never pick up the phone. This has left feeling frustrated and annoyed as their tracking system does not provide me tracking details for my parcel. I want redress from Aranex by delivering my parcel further address I have twice provided and not having my parcel delivered.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Logistics
Delivery not attempted
Closed
24/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dominic
Delivery not attempted
Dominic
•
June 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delivery delay and wrong address
Closed
5/7/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ranjeeta
Delivery delay and wrong address
Ranjeeta
•
June 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delivery process inaccuracy
Closed
27/6/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abdullah
Delivery process inaccuracy
Abdullah
•
June 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Wrong address
Closed
24/6/2024
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tui
Wrong address
Tui
•
June 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delayed delivery
Closed
24/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mike
Delayed delivery
Mike
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Items missing
Closed
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nor Hafizah
Items missing
Nor Hafizah
•
May 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Late delivery
Closed
5/6/2024
Sent
16/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Late delivery
Pamela
•
May 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Lost card not delivered
Closed
24/6/2024
Sent
11/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suraj
Lost card not delivered
Suraj
•
May 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delivery to old address
Closed
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Toni
Delivery to old address
Toni
•
May 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delivery delay
Closed
15/5/2024
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shinaz
Delivery delay
Shinaz
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Aramex
Quick Solutions
WE SUGGEST
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to
Aramex
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Aramex
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Aramex
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Aramex
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Complaint Policy
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Resolving issues with Ajust
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Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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