I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Verified
Aramex
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Aramex Complaints
The best way to resolve complaints with Aramex
Aramex is a global logistics provider. According to their website, they strive to connect the world and enable their customers.
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to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Parcel left in view
Unresolved
Sent
19/7/2024
Parcel left in view
Julie
•
July 19, 2024
Parcel stolen
Outcome Sought
Apology
Compensation
Other
Delivery mishandling
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trisha
Delivery mishandling
Trisha
•
July 9, 2024
Parcel thrown at front door
Outcome Sought
Apology
Compensation
Other
Delivery delay and rudeness
Unresolved
7/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shabil
Delivery delay and rudeness
Shabil
•
July 8, 2024
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Logistics
Late delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Armand
Late delivery
Armand
•
Plans disrupted, bookings need to be cancelled
Outcome Sought
Apology
Compensation
Other
Logistics
Customer service connectivity
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Asad
Customer service connectivity
Asad
•
Not received shipment, confusion
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rohan
Delayed delivery
Rohan
•
I was waiting for the delivery as per our morning call. It was told to deliver it by 12 and they agreed still no reply
Outcome Sought
Apology
Compensation
Other
Logistics
Non-delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hisham
Non-delivery
Hisham
•
Parcel not received, wasted time
Outcome Sought
Apology
Compensation
Other
Logistics
Late delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chenoa
Late delivery
Chenoa
•
Car off the road, work affected
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed package delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Delayed package delivery
Andy
•
Customer has to hire lights for show
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janae
Delayed delivery
Janae
•
Extremely frustrated, believes parcel stolen
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Aramex
To Listen
Live Campaign
Do you manage complaints for
Aramex
?
Parcel left in view
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
July 19, 2024
Parcel was left in view of street, stolen. requesting more care with deliveries to prevent theft.
Delivery mishandling
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trisha
Trisha
•
July 9, 2024
Customer complaint about aramex courier driver throwing parcel at front door, seeking apology and resolution for unacceptable behavior.
Delivery delay and rudeness
Unresolved
7/7/2024
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shabil
Shabil
•
July 8, 2024
Customer complained about rude aramex delivery driver who refused to disclose location for product pickup, requested action to be taken.
Logistics
Late delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Armand
Armand
•
Late delivery, lack of communication, impacted travel plans, need apology from aramex for incompetence.
Logistics
Customer service connectivity
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Asad
Asad
•
Customer seeking update on shipment, unable to connect with customer service, waiting for call regarding location search.
Logistics
Delayed delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rohan
Rohan
•
Delayed delivery, requesting item to be delivered today.
Logistics
Non-delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hisham
Hisham
•
Customer is upset about non-delivery of parcel, lack of communication, and unhelpful customer service. calls for aramex to be shut down.
Logistics
Late delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chenoa
Chenoa
•
Customer upset with aramex for delayed delivery, lack of scanning updates, and impact on work. requesting better service and accountability.
Logistics
Delayed package delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Andy
•
Package delayed causing inconvenience for show in brisbane, requesting urgent delivery or alternative solution.
Logistics
Delayed delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janae
Janae
•
Customer's parcel delayed for 9 weeks by aramex, no updates provided despite regular calls, feeling frustrated and believes parcel may be stolen.
The best way to resolve an issue with
Aramex
Quick Solutions
WE SUGGEST
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to
Aramex
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Aramex
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Aramex
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Aramex
Phone
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Post
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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