Verified
13cabs
partners with Ajust

13cabs
Complaints

The best way to resolve complaints with
13cabs

13cabs is a popular Australian taxi service that operates in various cities across the country. With a large fleet of vehicles and a user-friendly mobile app, customers can easily book a cab for their transportation needs. However, some customers have expressed concerns about the availability of cabs during peak hours and the occasional delays in pick-up times. Nonetheless, 13cabs continues to be a reliable option for many commuters.

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13cabs

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13cabs

Have a complaint? Click below to resolve your issue with
13cabs

Ajust is putting pressuring on
13cabs
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
General

Overcharged fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan
Overcharged fare

Allan

November 20, 2023

Customer paid more than expected

Outcome Sought

Apology

Compensation

Other

Injury from car boot

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marcy
Injury from car boot

Marcy

Sustained injury requiring medical attention

Outcome Sought

Apology

Compensation

Other

Overcharging on fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Overcharging on fare

John

Financial strain on pensioner

Outcome Sought

Apology

Compensation

Other

Speeding complaint

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Henry
Speeding complaint

Henry

Concern for safety

Outcome Sought

Apology

Compensation

Other

Cab cancellation and no-show

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandi
Cab cancellation and no-show

Sandi

Forced to pay for another taxi

Outcome Sought

Apology

Compensation

Other

Dangerous speed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Darren
Dangerous speed

Darren

Unsafe driving conditions

Outcome Sought

Apology

Compensation

Other

Driver's aggressive behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Driver's aggressive behavior

Peter

Loss of trust in service

Outcome Sought

Apology

Compensation

Other

Dangerous driving

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Petcharat
Dangerous driving

Petcharat

Concern for safety

Outcome Sought

Apology

Compensation

Other

Driver's unprofessional behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Driver's unprofessional behavior

John

Negative experience with taxi service

Outcome Sought

Apology

Compensation

Other

Unsafe driving behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Olivia
Unsafe driving behavior

Olivia

Endangered cyclist's safety

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

13cabs

To Listen

Live Campaign
Do you manage complaints for
13cabs
?
General

Overcharged fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan

Allan

November 20, 2023

Customer complained about being overcharged by a 13cabs driver who refused to adjust the fare.

Injury from car boot

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marcy

Marcy

Customer injured by a faulty taxi boot, seeking apology and compensation for medical expenses due to negligence.

Overcharging on fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

Customer complains about being overcharged $94 instead of $119 and requests a $25 refund and an apology from 13cabs.

Speeding complaint

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Henry

Henry

Customer complains about a 13cabs driver speeding at 140km/h on September 4th, requests action and mentions dash cam evidence.

Cab cancellation and no-show

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandi

Sandi

Customer seeks a $26 refund and an apology for a cancelled cab service.

Dangerous speed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Darren

Darren

Customer complains about dangerous driving and smoking in the car, requesting driver communication.

Driver's aggressive behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

Customer reports aggressive driving and unprofessional behavior from a 13 Cabs driver, seeking an apology and expressing intent to not recommend the service.

Dangerous driving

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Petcharat

Petcharat

Complaint about dangerous driving behavior of cab driver on Mt Alexander road.

Driver's unprofessional behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

Customer complained about rude driver from 13cabs, poor service, and unexpected service fee after a trip from Melbourne Airport.

Unsafe driving behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Olivia

Olivia

Customer complains about cab driver T9014's unsafe lane change and rude behavior towards a cyclist, seeking an apology from 13cabs.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
General

Overcharged fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan
Overcharged fare

Allan

November 20, 2023

lightning bold icon

Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

13cabs

The best way to resolve an issue with 

13cabs

Quick Solutions
Prepared by
13cabs
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

13cabs

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
13cabs
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
13cabs
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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