Verified
Cadbury
partners with Ajust

Cadbury
Complaints

The best way to resolve complaints with
Cadbury

Cadbury, a well-known confectionery company, offers a wide range of chocolate products. With a history dating back to the 19th century, Cadbury has become a household name in Australia. While some customers have expressed concerns about the quality of their products and customer service, others appreciate the variety and affordability of their offerings.

Get heard by
Cadbury

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Join our campaign

Have a complaint? Click below to resolve your issue with
Cadbury

Have a complaint? Click below to resolve your issue with
Cadbury

Ajust is putting pressuring on
Cadbury
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Missing raisins

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
VICTORIA
Missing raisins

VICTORIA

July 20, 2024

Wants refund or replacement

Outcome Sought

Apology

Compensation

Other

Retail

Looks weird

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynette
Looks weird

Lynette

July 6, 2024

Concerned about quality

Outcome Sought

Apology

Compensation

Other

Retail

Old and crumbly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Caitlyn
Old and crumbly

Caitlyn

July 3, 2024

Unsatisfactory quality

Outcome Sought

Apology

Compensation

Other

Retail

Not available in stores

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jacki
Not available in stores

Jacki

June 28, 2024

Missing favorite hot chocolate

Outcome Sought

Apology

Compensation

Other

Retail

Half chocolate missing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Candy
Half chocolate missing

Candy

June 21, 2024

Loss of product

Outcome Sought

Apology

Compensation

Other

Retail

Lack of baileys taste

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rhonda Clare
Lack of baileys taste

Rhonda Clare

June 19, 2024

Disappointment

Outcome Sought

Apology

Compensation

Other

Retail

Hard nuts

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary
Hard nuts

Mary

June 11, 2024

Disappointing taste, could break tooth

Outcome Sought

Apology

Compensation

Other

Retail

Solid choc

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pen
Solid choc

Pen

June 7, 2024

Very upset

Outcome Sought

Apology

Compensation

Other

Retail

Missing bar in pack

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandy
Missing bar in pack

Sandy

June 3, 2024

Received less than expected

Outcome Sought

Apology

Compensation

Other

Retail

Stale when opened packet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cherie
Stale when opened packet

Cherie

June 3, 2024

Stale product

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Cadbury

To Listen

Live Campaign
Do you manage complaints for
Cadbury
?

Missing raisins

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
VICTORIA

VICTORIA

July 20, 2024

Customer wants refund or replacement for chocolate with missing raisins from big w wangaratta.
Retail

Looks weird

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynette

Lynette

July 6, 2024

Customer seeking explanation and apology from cadbury for strange-looking chocolate purchased.
Retail

Old and crumbly

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Caitlyn

Caitlyn

July 3, 2024

Customer wants a refund for old and crumbly chocolate.
Retail

Not available in stores

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jacki

Jacki

June 28, 2024

Customer seeking neapolitan hot chocolate from cadbury, unable to find it in supermarkets, asking if still in production or temporarily unavailable.
Retail

Half chocolate missing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Candy

Candy

June 21, 2024

Customer found half a chocolate in a dream chocolate bar sold for fundraising. seeking resolution from cadbury for disadvantaged school.
Retail

Lack of baileys taste

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rhonda Clare

Rhonda Clare

June 19, 2024

Disappointed with old gold chocolate with baileys, no baileys taste, want taste adjustment and replacement chocolates.
Retail

Hard nuts

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary

Mary

June 11, 2024

Customer is disappointed with hard chocolate coated peanuts, prefers aldi brand, seeking apology from cadbury.
Retail

Solid choc

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pen

Pen

June 7, 2024

Customer upset about solid chocolate in turkish delight block and old gold breakaway, seeking resolution from cadbury.
Retail

Missing bar in pack

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandy

Sandy

June 3, 2024

Customer received only 11 mini bars instead of 12 in cadbury twirl pack, questioning if it's a machinery error.
Retail

Stale when opened packet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cherie

Cherie

June 3, 2024

Customer received stale cadbury breakaway biscuit and is seeking a complimentary cadbury product as compensation.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Half chocolate missing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Candy
Half chocolate missing

Candy

June 21, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Lack of baileys taste

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rhonda Clare
Lack of baileys taste

Rhonda Clare

June 19, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Hard nuts

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary
Hard nuts

Mary

June 11, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Solid choc

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pen
Solid choc

Pen

June 7, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Missing bar in pack

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandy
Missing bar in pack

Sandy

June 3, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Stale when opened packet

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cherie
Stale when opened packet

Cherie

June 3, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Dried up filling

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Dried up filling

Peter

June 1, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Incorrect product size

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elise
Incorrect product size

Elise

June 1, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

White chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chrystal
White chocolate

Chrystal

May 29, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Incorrect packaging

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Incorrect packaging

Michelle

May 27, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Cadbury

The best way to resolve an issue with 

Cadbury

Quick Solutions
Prepared by
Cadbury
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Cadbury

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Cadbury
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Cadbury
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Cadbury
Phone
1800 250 260
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
contactus.mdlzapps.com/mondelezinternational/contact/en-AU/
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In person
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Complaint Policy
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get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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