Verified
Cadbury
partners with Ajust

Cadbury
Complaints

The best way to resolve complaints with
Cadbury

Cadbury, a well-known confectionery company, offers a wide range of chocolate products. With a history dating back to the 19th century, Cadbury has become a household name in Australia. While some customers have expressed concerns about the quality of their products and customer service, others appreciate the variety and affordability of their offerings.

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Cadbury

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Have a complaint? Click below to resolve your issue with
Cadbury

Have a complaint? Click below to resolve your issue with
Cadbury

Ajust is putting pressuring on
Cadbury
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Missing chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Loreta
Missing chocolate

Loreta

January 1, 2025

Disappointment during festive season

Outcome Sought

Apology

Compensation

Other

Recipe change

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jasmine
Recipe change

Jasmine

Disappointment with product taste

Outcome Sought

Apology

Compensation

Other

Product quality inconsistency

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hollie
Product quality inconsistency

Hollie

Disappointment and inability to share

Outcome Sought

Apology

Compensation

Other

Stale items in package

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Clare
Stale items in package

Clare

Affected enjoyment of product

Outcome Sought

Apology

Compensation

Other

Hard objects in chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leanne
Hard objects in chocolate

Leanne

Dissatisfaction with product quality

Outcome Sought

Apology

Compensation

Other

Foreign object in chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jill
Foreign object in chocolate

Jill

Caused distress and concerns

Outcome Sought

Apology

Compensation

Other

No raisins in product

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony
No raisins in product

Tony

Disappointment with taste experience

Outcome Sought

Apology

Compensation

Other

Poor product quality

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
Poor product quality

Greg

Disappointment and waste of chocolates

Outcome Sought

Apology

Compensation

Other

Missing 'Merry Christmas' phrase

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cherie
Missing 'Merry Christmas' phrase

Cherie

Cultural and sentimental disappointment

Outcome Sought

Apology

Compensation

Other

Discoloration of chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julieann
Discoloration of chocolate

Julieann

Disappointment with product quality

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Cadbury

To Listen

Live Campaign
Do you manage complaints for
Cadbury
?

Missing chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Loreta

Loreta

January 1, 2025

Customer received an empty wrapper in a gift box and requests a replacement.

Recipe change

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jasmine

Jasmine

Customer is disappointed with changes in chocolate recipe and requests a return to the original flavor.

Product quality inconsistency

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Hollie

Hollie

Customer received incorrect product quality in Clinkers and requests a replacement.

Stale items in package

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Clare

Clare

Customer received stale Clinkers and requests a replacement and quality review.

Hard objects in chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leanne

Leanne

Customer found hard objects in chocolate, seeks investigation and resolution.

Foreign object in chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jill

Jill

Customer found a foreign object in chocolate and requests a replacement and improved quality control.

No raisins in product

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony

Tony

Customer received a chocolate bar without raisins and requests a replacement.

Poor product quality

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg

Greg

Customer disappointed with poor quality of Quality Street Chocolates, seeks improvements.

Missing 'Merry Christmas' phrase

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cherie

Cherie

Customer disappointed by missing 'Merry Christmas' on packaging, requests reinstatement and understanding of the decision.

Discoloration of chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Julieann

Julieann

Customer received discolored chocolate and requests a replacement.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign

Missing chocolate

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Loreta
Missing chocolate

Loreta

January 1, 2025

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Cadbury

The best way to resolve an issue with 

Cadbury

Quick Solutions
Prepared by
Cadbury
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Cadbury

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Cadbury
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Cadbury
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Cadbury
Phone
1800 250 260
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Post
Consumer Advisory Service, PO Box 1673, Melbourne VIC. 3001 AUSTRALIA
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Online
contactus.mdlzapps.com/mondelezinternational/contact/en-AU/
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In person
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Email
Available for Ajust members.
Complaint Policy
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get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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