I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
VICTORIA
Verified
Cadbury
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Cadbury Complaints
The best way to resolve complaints with Cadbury
Cadbury, a well-known confectionery company, offers a wide range of chocolate products. With a history dating back to the 19th century, Cadbury has become a household name in Australia. While some customers have expressed concerns about the quality of their products and customer service, others appreciate the variety and affordability of their offerings.
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Have a complaint? Click below to resolve your issue with Cadbury
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Cadbury
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Missing raisins
Unresolved
Sent
20/7/2024
Missing raisins
VICTORIA
•
July 20, 2024
Wants refund or replacement
Outcome Sought
Apology
Compensation
Other
Retail
Looks weird
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Looks weird
Lynette
•
July 6, 2024
Concerned about quality
Outcome Sought
Apology
Compensation
Other
Retail
Old and crumbly
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caitlyn
Old and crumbly
Caitlyn
•
July 3, 2024
Unsatisfactory quality
Outcome Sought
Apology
Compensation
Other
Retail
Not available in stores
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacki
Not available in stores
Jacki
•
June 28, 2024
Missing favorite hot chocolate
Outcome Sought
Apology
Compensation
Other
Retail
Half chocolate missing
Closed
30/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Candy
Half chocolate missing
Candy
•
June 21, 2024
Loss of product
Outcome Sought
Apology
Compensation
Other
Retail
Lack of baileys taste
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhonda Clare
Lack of baileys taste
Rhonda Clare
•
June 19, 2024
Disappointment
Outcome Sought
Apology
Compensation
Other
Retail
Hard nuts
Closed
6/7/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Hard nuts
Mary
•
June 11, 2024
Disappointing taste, could break tooth
Outcome Sought
Apology
Compensation
Other
Retail
Solid choc
Closed
24/6/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pen
Solid choc
Pen
•
June 7, 2024
Very upset
Outcome Sought
Apology
Compensation
Other
Retail
Missing bar in pack
Closed
1/7/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandy
Missing bar in pack
Sandy
•
June 3, 2024
Received less than expected
Outcome Sought
Apology
Compensation
Other
Retail
Stale when opened packet
Closed
6/6/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cherie
Stale when opened packet
Cherie
•
June 3, 2024
Stale product
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Cadbury
To Listen
Live Campaign
Do you manage complaints for
Cadbury
?
Missing raisins
Unresolved
Sent
20/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
VICTORIA
VICTORIA
•
July 20, 2024
Customer wants refund or replacement for chocolate with missing raisins from big w wangaratta.
I went into big w wangarattabrought my favorite chocolate rum and raisin it had no raisins refund pleaseor replacement serial no 01/042024 G418.30 BARCODE 9 300617 065876
Retail
Looks weird
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Lynette
•
July 6, 2024
Customer seeking explanation and apology from cadbury for strange-looking chocolate purchased.
Hi just bought a chocolate just want to know what happened to this looks wierd
Retail
Old and crumbly
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caitlyn
Caitlyn
•
July 3, 2024
Customer wants a refund for old and crumbly chocolate.
My chocolate was old and crumbly
Retail
Not available in stores
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacki
Jacki
•
June 28, 2024
Customer seeking neapolitan hot chocolate from cadbury, unable to find it in supermarkets, asking if still in production or temporarily unavailable.
Hello team! Just want to let you know that I can’t find the Neapolitan hot chocolate only supermarket shelves, and I wondered if it’s still in production or if it was a temporary thing? I only ask because it’s the best hot chocolate in the world and the only one I like and I’m missing it immensely! Please bring it back or let me know where I can buy it! Thank you!
Retail
Half chocolate missing
Closed
30/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Candy
Candy
•
June 21, 2024
Customer found half a chocolate in a dream chocolate bar sold for fundraising. seeking resolution from cadbury for disadvantaged school.
We sell chocolates as part of our social club to raise money for our school. We are the seventh most disadvantaged school in NSW and these funds are desperately needed to help our students who are in the lowest socio economic range of society. The other day, we went to sell one of our chocolates and found that there was only half a chocolate in it. I have taken a photo of it with a drink bottle sitting on the side where the chocolate is missing. I dont know what you can do but i thought you needed to know. Dream chocolate bar 50g - 9300617042266 - BB11/03/25 - G22336
Retail
Lack of baileys taste
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhonda Clare
Rhonda Clare
•
June 19, 2024
Disappointed with old gold chocolate with baileys, no baileys taste, want taste adjustment and replacement chocolates.
Imagine my excitement to try your Old Gold Chocolate with Baileys. I purchased this for myself and a friend. I consider us both to be chocolate and Baileys aficionados.
Imagine our disappointment to find not even a dash of the taste of Baileys. This will not make it to our shopping lists again.
Retail
Hard nuts
Closed
6/7/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Mary
•
June 11, 2024
Customer is disappointed with hard chocolate coated peanuts, prefers aldi brand, seeking apology from cadbury.
I have always enjoyed eating your chocolate coated peanuts.
but this last container has been disappointing. The nuts are really hard. Although the date says best before the 23 of June 24 they don't taste like what I expect from Cadburys. To be brutally honest, the chocolate coated peanuts from Aldi taste better. Have thrown out the peanuts as I could easily break a tooth on these nuts. The Serial number is 3215M1 13:52
Retail
Solid choc
Closed
24/6/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pen
Pen
•
June 7, 2024
Customer upset about solid chocolate in turkish delight block and old gold breakaway, seeking resolution from cadbury.
Turkish delight block just solid choc same with old gold breakaway ...love Turkish delight blocks so was very very upset
Retail
Missing bar in pack
Closed
1/7/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandy
Sandy
•
June 3, 2024
Customer received only 11 mini bars instead of 12 in cadbury twirl pack, questioning if it's a machinery error.
Bought a packet of 12 mini bars Twirl 168 g .When I opened the pack on the same day I found there was only 11 in the pack.Not 12 as advertised on the packet .Is this a machinery error.?Everything is already smaller .
Retail
Stale when opened packet
Closed
6/6/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cherie
Cherie
•
June 3, 2024
Customer received stale cadbury breakaway biscuit and is seeking a complimentary cadbury product as compensation.
Cadbury breakaway biscuit still in date stale when opened packet, a complimentary cadbury product would be nice
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Half chocolate missing
Closed
30/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Candy
Half chocolate missing
Candy
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Lack of baileys taste
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhonda Clare
Lack of baileys taste
Rhonda Clare
•
June 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Hard nuts
Closed
6/7/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Hard nuts
Mary
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Solid choc
Closed
24/6/2024
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pen
Solid choc
Pen
•
June 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Missing bar in pack
Closed
1/7/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandy
Missing bar in pack
Sandy
•
June 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Stale when opened packet
Closed
6/6/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cherie
Stale when opened packet
Cherie
•
June 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Dried up filling
Closed
24/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Dried up filling
Peter
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Incorrect product size
Closed
1/7/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elise
Incorrect product size
Elise
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
White chocolate
Closed
26/6/2024
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chrystal
White chocolate
Chrystal
•
May 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Incorrect packaging
Closed
24/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Incorrect packaging
Michelle
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Cadbury
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Cadbury
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Cadbury
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Cadbury
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Cadbury
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
contactus.mdlzapps.com/mondelezinternational/contact/en-AU/
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In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Cadbury
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
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Cadbury
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