I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Oaul
Optus is one of Australia's biggest telcos, with the 2nd largest market share for mobile services and the 3rd largest for NBN services. Optus is not always easy to deal with for complaints. Optus can respond slowly to complaints and sometimes it takes more effort to get a resolution. Optus had almost 20% of ombudsman complaints in 2021-22.
Have a complaint?
Optus
90
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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Optus
complaints we’ve resolved
Telco
Commentators talking over song
Closed
4/12/2023
Sent
3/12/2023
Commentators talking over song
Submitted for
Oaul
Closed
December 4, 2023
Telco
Need new modem
Closed
5/12/2023
Sent
1/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Need new modem
Submitted for
Bernard
Closed
December 5, 2023
Telco
Fetch box not returned
Closed
7/12/2023
Sent
1/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jarod
Fetch box not returned
Submitted for
Jarod
Closed
December 7, 2023
Telco
Cancellation
Closed
5/12/2023
Sent
28/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Cancellation
Submitted for
Barbara
Closed
December 5, 2023
Telco
Increase in bill
Closed
1/12/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susanna
Increase in bill
Submitted for
Susanna
Closed
December 1, 2023
Telco
Recharge not successful
Closed
7/12/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Recharge not successful
Submitted for
Kevin
Closed
December 7, 2023
Telco
Nation wide outage
Closed
23/11/2023
Sent
22/11/2023
Ajust was so easy to file a complaint with. And it meant I didn't have to wait on phone for a response. Someone got in touch fast and then I could resolve issue fast. Great company I will use in future.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Nation wide outage
Submitted for
Jessica
Closed
November 23, 2023
Telco
Issues
Closed
24/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terry
Issues
Submitted for
Terry
Closed
November 24, 2023
Telco
Internet service not working
Closed
21/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Internet service not working
Submitted for
Mark
Closed
November 21, 2023
Telco
Drops out, no service
Closed
1/12/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Drops out, no service
Submitted for
Anthony
Closed
December 1, 2023
Telco
Outage and internet downtime
Closed
8/12/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Outage and internet downtime
Submitted for
Dylan
Closed
December 8, 2023
Telco
Outage and coverage
Closed
30/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
Outage and coverage
Submitted for
William
Closed
November 30, 2023
Telco
Outage
Closed
2/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Outage
Submitted for
Donna
Closed
December 2, 2023
Telco
National outage
Closed
23/11/2023
Sent
16/11/2023
Great service and followup
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
National outage
Submitted for
Michael
Closed
November 23, 2023
Telco
Outage and fees
Closed
24/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yasmin
Outage and fees
Submitted for
Yasmin
Closed
November 24, 2023
Telco
Changing mobile number
Closed
30/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Changing mobile number
Submitted for
James
Closed
November 30, 2023
Telco
Stopped working
Closed
3/12/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janice
Stopped working
Submitted for
Janice
Closed
December 3, 2023
Telco
Lost service
Closed
23/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zahra
Lost service
Submitted for
Zahra
Closed
November 23, 2023
Telco
Network outage
Closed
23/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mahir
Network outage
Submitted for
Mahir
Closed
November 23, 2023
Telco
Outage, communication, inconvenience
Closed
22/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynn
Outage, communication, inconvenience
Submitted for
Lynn
Closed
November 22, 2023
Telco
Increased cost
Closed
20/11/2023
Sent
13/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Increased cost
Submitted for
John
Closed
November 20, 2023
Telco
Compensation requested: Connectivity loss
Closed
22/11/2023
Sent
12/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kai
Compensation requested: Connectivity loss
Submitted for
Kai
Closed
November 22, 2023
Telco
Issue with optus
Closed
16/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beth
Issue with optus
Submitted for
Beth
Closed
November 16, 2023
Telco
Issue with nbn connection
Closed
13/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damian
Issue with nbn connection
Submitted for
Damian
Closed
November 13, 2023
Telco
Nation-wide outage
Closed
22/11/2023
Sent
10/11/2023
When Optus said ‘no’, Ajust said yes. Honestly happy with a quick, easy and effective complaints process. Got a $70 refund for 5 mins admin.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harkiran
Nation-wide outage
Submitted for
Harkiran
Closed
November 22, 2023
Telco
Outage
Closed
23/11/2023
Sent
10/11/2023
Ajust made complaining to Optus really easy! My complaint was addressed in a 2-minute call with Optus, and I got the exact compensation I asked for. Highly recommend using Ajust to save yourself the headache.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dian
Outage
Submitted for
Dian
Closed
November 23, 2023
Telco
Outage
Closed
22/11/2023
Sent
10/11/2023
Easy to use and got me a favourable complaint resolution
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Outage
Submitted for
Philip
Closed
November 22, 2023
Telco
Outage
Closed
20/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Outage
Submitted for
James
Closed
November 20, 2023
Telco
Changing bill amount
Closed
22/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Changing bill amount
Submitted for
David
Closed
November 22, 2023
Telco
Data leak, downtime, inadequate apology
Closed
24/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Data leak, downtime, inadequate apology
Submitted for
Lauren
Closed
November 24, 2023
Telco
Missed flight
Closed
22/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eve
Missed flight
Submitted for
Eve
Closed
November 22, 2023
Telco
Outage
Closed
27/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Outage
Submitted for
Alex
Closed
November 27, 2023
Telco
Blackout
Closed
4/12/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zara
Blackout
Submitted for
Zara
Closed
December 4, 2023
Telco
Meeting cancellations
Closed
12/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Meeting cancellations
Submitted for
Keith
Closed
November 12, 2023
Telco
Outage
Closed
22/11/2023
Sent
9/11/2023
After the Optus outage, I thought it would be fair to receive a $40 reduction in our next bill which was presented via the Ajust platform. Optus had offered a 250gb data package as compensation but we already have enough data on our plan. I was pleasantly surprised that after the Ajust complaint, I was offered a full month free from Optus. That equates to $165. Great outcome. Thanks to Optus and to Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
Outage
Submitted for
Martin
Closed
November 22, 2023
Telco
Charged for returned phone
Closed
16/11/2023
Sent
9/11/2023
Assistance to resolve an issue with Optus was greatly appreciated. Thank you.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Charged for returned phone
Submitted for
Lesley
Closed
November 16, 2023
Telco
National outage
Closed
23/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
National outage
Submitted for
John
Closed
November 23, 2023
Telco
Phone service interruption
Closed
24/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Phone service interruption
Submitted for
Simon
Closed
November 24, 2023
Telco
Optus outages
Closed
3/12/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brinley
Optus outages
Submitted for
Brinley
Closed
December 3, 2023
Telco
Massive outage, loss of clients gong elsewhere lost of revenue for the day
Closed
29/11/2023
Sent
8/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Massive outage, loss of clients gong elsewhere lost of revenue for the day
Submitted for
Michael
Closed
November 29, 2023
Telco
Muted
Closed
10/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Muted
Submitted for
Anne
Closed
November 10, 2023
Telco
Employee complaint
Closed
14/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Employee complaint
Submitted for
Jason
Closed
November 14, 2023
Telco
Billing error
Closed
6/11/2023
Sent
2/11/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janine
Billing error
Submitted for
Janine
Closed
November 6, 2023
Telco
Billing
Closed
23/11/2023
Sent
2/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pam
Billing
Submitted for
Pam
Closed
November 23, 2023
Telco
Billing
Closed
8/11/2023
Sent
29/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonard
Billing
Submitted for
Leonard
Closed
November 8, 2023
Telco
Very slow Optus email for about 10 weeks
Closed
1/11/2023
Sent
25/10/2023
Good management of claim, gained my trust by being well organised
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Very slow Optus email for about 10 weeks
Submitted for
Michael
Closed
November 1, 2023
Telco
Service dropped out without warning
Closed
25/10/2023
Sent
11/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kayden
Service dropped out without warning
Submitted for
Kayden
Closed
October 25, 2023
Telco
unable to access account
Closed
13/10/2023
Sent
6/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bill
unable to access account
Submitted for
Bill
Closed
October 13, 2023
Telco
no credit after purchasing $50 voucher
Closed
12/10/2023
Sent
4/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angelo
no credit after purchasing $50 voucher
Submitted for
Angelo
Closed
October 12, 2023
Telco
issue with NBN FTTP upgrade
Closed
25/10/2023
Sent
25/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andre
issue with NBN FTTP upgrade
Submitted for
Andre
Closed
October 25, 2023
Telco
Overseas roaming charges
Closed
18/10/2023
Sent
17/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Overseas roaming charges
Submitted for
Michael
Closed
October 18, 2023
Telco
Fees / Payments
Closed
2/8/2023
Sent
30/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Puri Yin
Fees / Payments
Submitted for
Puri Yin
Closed
August 2, 2023
Telco
No Service / Outage
Closed
31/7/2023
Sent
26/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mimi
No Service / Outage
Submitted for
Mimi
Closed
July 31, 2023
Telco
Fees / Payments
Closed
2/8/2023
Sent
11/7/2023
Just were very quick to help. They followed up and kept in touch until the matter was resolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Fees / Payments
Submitted for
Patricia
Closed
August 2, 2023
Telco
Fees / Payments
Closed
5/7/2023
Sent
2/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rex
Fees / Payments
Submitted for
Rex
Closed
July 5, 2023
Telco
No Service / Outage
Closed
6/7/2023
Sent
29/6/2023
Stay away from Optus
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mannered
No Service / Outage
Submitted for
Mannered
Closed
July 6, 2023
Telco
Customer Service
Closed
6/6/2023
Sent
30/5/2023
Customer service on the phone are disgraceful
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marisa
Customer Service
Submitted for
Marisa
Closed
June 6, 2023
Telco
Fees / Payments
Closed
5/6/2023
Sent
30/5/2023
Optus keep charging me for nothing every day I am abroad.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Burak
Fees / Payments
Submitted for
Burak
Closed
June 5, 2023
Telco
Fees / Payments
Closed
11/5/2023
Sent
10/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Fees / Payments
Submitted for
John
Closed
May 11, 2023
Telco
Fees / Payments
Closed
1/6/2023
Sent
1/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melanie
Fees / Payments
Submitted for
Melanie
Closed
June 1, 2023
Telco
Other
Closed
7/5/2023
Sent
30/4/2023
Customer retentions promise a lot of things to retain a customer but do not follow through with their promises. Thi leaves one wondering how issues are going to be resolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Other
Submitted for
Brian
Closed
May 7, 2023
Telco
Slow / Low Quality
Closed
18/5/2023
Sent
20/4/2023
Please let me off my contract So i can move Telstra. Which is has great connectivity in the area.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jatin
Slow / Low Quality
Submitted for
Jatin
Closed
May 18, 2023
Telco
Customer Service
Closed
15/3/2023
Sent
13/3/2023
Definately the Worst Experience that I have ever had. If You want to Talk with Them, do not do it Online.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alan
Customer Service
Submitted for
Alan
Closed
March 15, 2023
Telco
Fees / Payments
Closed
17/3/2023
Sent
12/3/2023
At the moment very dissatisfied.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cindy
Fees / Payments
Submitted for
Cindy
Closed
March 17, 2023
Telco
Slow / Low Quality
Closed
14/3/2023
Sent
5/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Warwick
Slow / Low Quality
Submitted for
Warwick
Closed
March 14, 2023
Telco
Fees / Payments
Closed
3/3/2023
Sent
27/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Fees / Payments
Submitted for
Tamara
Closed
March 3, 2023
Telco
Fees / Payments
Closed
18/3/2023
Sent
16/2/2023
I am NOT a customer of OPTUS! I just had to experience the WORST customer service because i allowed my 21yr old Son to recharge his phone with my Bank card!
NEVER EVER AGAIN!!!
Consumer Beware!!!!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Fees / Payments
Submitted for
Rebecca
Closed
March 18, 2023
Telco
Fees / Payments
Closed
1/3/2023
Sent
12/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaye
Fees / Payments
Submitted for
Kaye
Closed
March 1, 2023
Telco
Slow / Low Quality
Closed
16/12/2022
Sent
11/12/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohemed
Slow / Low Quality
Submitted for
Mohemed
Closed
December 16, 2022
Telco
Customer Service
Closed
18/12/2022
Sent
18/11/2022
If you get poor service complain even if to can’t get it fixed or make people aware so they shop elsewhere
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caroline
Customer Service
Submitted for
Caroline
Closed
December 18, 2022
Telco
Fees / Payments
Closed
7/11/2022
Sent
8/10/2022
Optus got back in touch with me and it's all sorted and money refunded. Thanks for the help
Optus is sneaky when signing up for a phone as tell me they throw in accessories too the value of 249 dollars and once you sign up find out that they are charging you for them
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Fees / Payments
Submitted for
Richard
Closed
November 7, 2022
Telco
No Service / Outage
Closed
Sent
7/3/2022
The problem at last appears to be fixed. For some time now over the last month I have spent a considerable amount of my valuable time on hold listening to repetitive brain damaging sounds under the guise of ‘waiting music’ usually after 20-30 mins I have to end the call less I receive permanent damage to my hearing, mind and music appreciation. Thanks to your intervention my telco has listened to my complaint, found and resolved the random dropping out of our internet. We are both elderly pensioners and sometimes don’t think the world listens or takes us seriously any more. A goodly part of our pension goes to this Telco each month and their service and ability to listen is just 2nd rate. So to sum up a big thank you to you Tom and Adjust to help us resolve this issue.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
No Service / Outage
Submitted for
Bronwyn
Closed
Telco
No Service / Outage
Closed
Sent
17/2/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
No Service / Outage
Submitted for
Brian
Closed
Telco
Intermittent / Dropouts
Closed
Sent
16/2/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rickard
Intermittent / Dropouts
Submitted for
Rickard
Closed
Telco
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Other
Submitted for
Darren
Closed
Telco
Customer Service
Closed
16/11/2022
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Odette
Customer Service
Submitted for
Odette
Closed
November 16, 2022
Telco
No Service / Outage
Closed
8/1/2023
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anshul
No Service / Outage
Submitted for
Anshul
Closed
January 8, 2023
Telco
Slow / Low Quality
Closed
19/12/2022
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Slow / Low Quality
Submitted for
Thomas
Closed
December 19, 2022
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Optus
complaint
Online
www.optus.com.au/support/feedback-and-complaints/make-a-complaint
Details missing. Help fill in the gaps.
Complaint Policy
www.optus.com.au/support/feedback-and-complaints/make-a-complaint
Details missing. Help fill in the gaps.
Hardship Assistance
www.optus.com.au/about/legal/financial-hardship
Details missing. Help fill in the gaps.
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Optus
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Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.