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Optus
partners with Ajust

Optus
Complaints

The best way to resolve complaints with
Optus

Optus is one of Australia's biggest telcos, with the 2nd largest market share for mobile services and the 3rd largest for NBN services. Optus is not always easy to deal with for complaints. Optus can respond slowly to complaints and sometimes it takes more effort to get a resolution. Optus had almost 20% of ombudsman complaints in 2021-22.

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Optus

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Optus

Have a complaint? Click below to resolve your issue with
Optus

Ajust is putting pressuring on
Optus
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Telco

When I went to work, I went to the bathroom at the train station and when I came out, I found that my phone was missing.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kavishka
When I went to work, I went to the bathroom at the train station and when I came out, I found that my phone was missing.

Kavishka

July 3, 2024

Outcome Sought

Apology

Compensation

Other

Telco

Roaming problems

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Piergiorgio
Roaming problems

Piergiorgio

July 2, 2024

Unable to enjoy holidays

Outcome Sought

Apology

Compensation

Other

Telco

4g compatibility

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George
4g compatibility

George

June 24, 2024

Feeling deceived and ripped off

Outcome Sought

Apology

Compensation

Other

Telco

Email authentication

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bill
Email authentication

Bill

June 24, 2024

Unable to send emails

Outcome Sought

Apology

Compensation

Other

Telco

Slow connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ben
Slow connection

Ben

June 9, 2024

Inconvenience

Outcome Sought

Apology

Compensation

Other

Telco

Cutting out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Cutting out

Mark

June 7, 2024

Service is rubbish

Outcome Sought

Apology

Compensation

Other

Telco

Lost broadband connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Doug
Lost broadband connection

Doug

June 4, 2024

No internet for 5 days

Outcome Sought

Apology

Compensation

Other

Telco

Default removal from credit file

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George
Default removal from credit file

George

May 18, 2024

Preventing house mortgage

Outcome Sought

Apology

Compensation

Other

Telco

Raised bill with no explanation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lesley
Raised bill with no explanation

Lesley

May 15, 2024

Increased expenses

Outcome Sought

Apology

Compensation

Other

Telco

Phones not able to contact

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mr Robert
Phones not able to contact

Mr Robert

May 13, 2024

Inconvenience

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Optus

To Listen

Live Campaign
Do you manage complaints for
Optus
?
Telco

When I went to work, I went to the bathroom at the train station and when I came out, I found that my phone was missing.

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kavishka

Kavishka

July 3, 2024

Lost phone, requesting replacement or alternative
Telco

Roaming problems

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Piergiorgio

Piergiorgio

July 2, 2024

Customer experienced roaming issues in rome for 10-12 days, leading to frustration and wasted time. seeks compensation from optus.
Telco

4g compatibility

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George

George

June 24, 2024

Customer upset with optus for selling incompatible phones, seeking replacement. feels deceived and ripped off after being a long-time customer.
Telco

Email authentication

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bill

Bill

June 24, 2024

Customer experiencing ongoing email authentication issue with optus, seeking expedited resolution, frustrated by lack of follow-up and communication, impacting personal and financial matters.
Telco

Slow connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ben

Ben

June 9, 2024

Customer complains about slow internet speed and requests for it to be fixed.
Telco

Cutting out

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark

Mark

June 7, 2024

Customer experiencing frequent internet outages, requesting service improvement and apology.
Telco

Lost broadband connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Doug

Doug

June 4, 2024

Customer lost nbn connection, technician didn't show up, appointment cancelled without their knowledge, still no resolution after 5 days.
Telco

Default removal from credit file

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George

George

May 18, 2024

Customer seeking removal of optus default from credit file after full payment, impacting ability to get mortgage. requesting immediate assistance.
Telco

Raised bill with no explanation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lesley

Lesley

May 15, 2024

Telco

Phones not able to contact

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mr Robert

Mr Robert

May 13, 2024

Phones unable to contact each other.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Telco

4g compatibility

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
George
4g compatibility

George

June 24, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Slow connection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ben
Slow connection

Ben

June 9, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Raised bill with no explanation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lesley
Raised bill with no explanation

Lesley

May 15, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

No email for 5 days

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Terence
No email for 5 days

Terence

May 10, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Puri Yin
Fees / Payments

Puri Yin

July 30, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

No Service / Outage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mimi
No Service / Outage

Mimi

July 26, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Fees / Payments

Just were very quick to help. They followed up and kept in touch until the matter was resolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Patricia
Fees / Payments

Patricia

July 11, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rex
Fees / Payments

Rex

July 2, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

No Service / Outage

Stay away from Optus
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mannered
No Service / Outage

Mannered

June 29, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Telco

Customer Service

Customer service on the phone are disgraceful
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marisa
Customer Service

Marisa

May 30, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Optus

The best way to resolve an issue with 

Optus

Quick Solutions
Prepared by
Optus
WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

Optus

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with Optus. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to Optus to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
Explain what went wrong such as slow internet speeds or bad reception and how the issue has affected you so that Optus understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Consider how you’d like Optus to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
Help Optus by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
Make sure you have any files handy that will help Optus understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Optus
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Optus
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Optus
Phone
133 937
Details missing. Help fill in the gaps.
Post
Optus Complaints, PO Box 888, North Ryde NSW 2113
Details missing. Help fill in the gaps.
Online
www.optus.com.au/support/feedback-and-complaints/make-a-complaint
Details missing. Help fill in the gaps.
In person
www.optus.com.au/shop/stores
Details missing. Help fill in the gaps.
Complaint Policy
www.optus.com.au/support/feedback-and-complaints/make-a-complaint
Details missing. Help fill in the gaps.

Common issues related to

Optus

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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