Optus

Complaints

I lost my phone

Hey there I just came back from overseas: Rome where i have spent about a month During this period i had at least 10/12 days of roaming problems Most of the time my money had already been withdrawn from my bank account Than the problem would start,i find myself in the middle of Rome going from a wifi place to another trying to fix the problem instead of enjoying my holidays Please take a look at my chats Sometimes they went on for hours I'd like to receive some sort of compensation for that Looking forward to your call Regards Piergiorgio costa

I had 2 3g phones that optus advised would not work on 4g. S0 I did research asto what 4g phones Optus was selling. I discovered Optus had Motorola 13 available . Late last year I bought 0432690273 and in February 2024 I bought another phones for my wife another Moto13e phone. My wife recieved a message from Optus 24/6/24 advising her phone wont work when 4 g comes in . Her no is 0413118431. I have not recieved any message as yet that my phone 0432690273 wont work but as I bought it 4 months before I bought Jill's logically you would think its on the way. Frankly I feel I have been decieved and ripped off. Why should I have to apy for more phones and pay for someone to set them up $300 when Optus indicated on line that they were 4g compatible. Another email address etc . Not happy. Optus sold me a dud it should be replaced by them. Talk about snake oil salespeople. I have been with Optus since the early 90's and let me tell you the service has at times been crap. There must be thousands of old critters like us who have been taken for a ride. Please let me know if thsi can be resolved Regards George McCann

I cannot send emails....this is an ongoing issue which i have not been able to resolve due to health issues and being fobbed off endlessly. And then on Thursday i received a threatening text from my bank about my mortgage...a simple problem to resolve hopefully...nevertheless, a problem requiring an expedited outcome. But was unable to fix the phone issue myself cause the optus site was checking me at one point, due to email authentication issue. So on Friday I phoned optus and spoke to a guy who told me to go to the optus shop and they would do something at their end and then he would call me back later in the day....but didnt. So now we're into the weekend and still i have not been able to send, and on Monday I call and am told I need to go back to the store...and she was going to ring me at 11.00 while was there.....but didnt. So I went home and rung them again, but instead of just fixing it then and there, they said they would call me at 3.00 pm...still OK to send this email I have already written and a bit of time in case I have to go back to the shop....but they didnt call. So I rang back explaining my urgency at 4.00 pm and was told a girl would ring me within 15 mins....but didn't. And now it is 6.30 pm and another highly important day gone and I am Royally cheesed off....and tomorrow is my birthday and I will spend it doing this crap AGAIN and waiting around all day for calls which never come. My optus issue is a simple authentication issue which they caused in the first place.

Internet very slow

The nbm you sold me keeps cutting out .. last time I checked Australia was not a third world country. Is this some kind of joke ? You take my money and the service is rubbish

We lost out nbn broadband connection on Thursday. Optus arranged for an NBN technician to look at our issue on the Friday. We received a text he was on his way an 7:30 or so, but they were a no show. When we followed up with Optus, they said appointment was cancelled on our behalf. We asked what that meant, and they said it was cancelled by the NBN. So, can you tell me, when we have no contact details for anyone at the NBN, or the NBN Technician, how we would have requested the appointment to be cancelled. We also still don't have any Broadband 5days later, so it definitely NOT resolved. This complaint is about the NBN Technician.

I need my optus default remove from my credit file ASAP please. I have already made a full payment and requesting for an immediate removal of my name from a default on my file thanks. This has affected me from getting a house mortage which I was not aware of the default. I have finalised all the payments on the account but still optus have not remove the defaults. Could you please help me quickly please.

Our two phones are not able to contact each other 0411 1 54087 0401199027