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Coles
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Coles
Complaints

The best way to resolve complaints with
Coles

Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.

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Coles

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Coles

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Coles

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Coles
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Short expiry date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Short expiry date

Sandra

February 2, 2025

Challenging to manage daily needs

Outcome Sought

Apology

Compensation

Other

Rude staff interaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sue
Rude staff interaction

Sue

January 31, 2025

Felt uncomfortable shopping

Outcome Sought

Apology

Compensation

Other

Incorrect order items received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Claire
Incorrect order items received

Claire

January 30, 2025

Considerable inconvenience caused

Outcome Sought

Apology

Compensation

Other

Refund for missing items

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Refund for missing items

Michelle

January 29, 2025

Significant inconvenience for meal planning

Outcome Sought

Apology

Compensation

Other

False accusation of theft

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pearl
False accusation of theft

Pearl

January 27, 2025

Feeling humiliated and anxious

Outcome Sought

Apology

Compensation

Other

Bug in salad

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Holly
Bug in salad

Holly

January 10, 2025

Significant inconvenience and concern

Outcome Sought

Apology

Compensation

Other

Infested with maggots

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shnya
Infested with maggots

Shnya

Disrupted baking plans

Outcome Sought

Apology

Compensation

Other

Trapped in carpark

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rachael
Trapped in carpark

Rachael

Distress and stress experienced

Outcome Sought

Apology

Compensation

Other

Imbalance in vegetable mix

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Imbalance in vegetable mix

Karen

Affected meal planning and satisfaction

Outcome Sought

Apology

Compensation

Other

Rude and discriminatory staff

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ky
Rude and discriminatory staff

Ky

Frustration and financial loss

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Coles

To Listen

Live Campaign
Do you manage complaints for
Coles
?

Short expiry date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra

Sandra

February 2, 2025

Customer complains about short expiry date on milk and requests a refund or exchange.

Rude staff interaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sue

Sue

January 31, 2025

Customer felt disrespected by staff's rude comment, affecting their shopping experience.

Incorrect order items received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Claire

Claire

January 30, 2025

Customer dissatisfied with order discrepancies and unhelpful customer service response.

Refund for missing items

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle

Michelle

January 29, 2025

Customer requests a refund for missing items from order and seeks expedited resolution.

False accusation of theft

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pearl

Pearl

January 27, 2025

Customer felt humiliated by false accusations at store and seeks compensation and an apology.

Bug in salad

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Holly

Holly

January 10, 2025

Customer found a bug in salad, requests a refund and assurance of better quality control.

Infested with maggots

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shnya

Shnya

Customer found maggots in flour, seeks reimbursement and an apology.

Trapped in carpark

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rachael

Rachael

Customer was trapped in carpark, ignored by staff, requests apology and action to prevent future incidents.

Imbalance in vegetable mix

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen

Karen

Customer dissatisfied with vegetable mix imbalance; requests refund or replacement.

Rude and discriminatory staff

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ky

Ky

Customer faced rudeness at store, cancelled orders, but was charged and not refunded.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign

Short expiry date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sandra
Short expiry date

Sandra

February 2, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Rude staff interaction

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sue
Rude staff interaction

Sue

January 31, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Incorrect order items received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Claire
Incorrect order items received

Claire

January 30, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Refund for missing items

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Refund for missing items

Michelle

January 29, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

False accusation of theft

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pearl
False accusation of theft

Pearl

January 27, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Bug in salad

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Holly
Bug in salad

Holly

January 10, 2025

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Coles

The best way to resolve an issue with 

Coles

Quick Solutions
Prepared by
Coles
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Coles

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Coles
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Coles
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Coles
Phone
03 9829 5111
Details missing. Help fill in the gaps.
Post
PO Box 480 Glen Iris VIC 3146
Details missing. Help fill in the gaps.
Online
https://www.coles.com.au/help/contact
Details missing. Help fill in the gaps.
In person
https://www.coles.com.au/find-stores
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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