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My complaint was closed by Ajust.
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Ivan
Coles Complaints
The best way to resolve complaints with Coles
Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.
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COMPLAINTS SENT THROUGH AJUST
Delivery issues
Unresolved
Sent
Delivery issues
Ivan
•
Outcome Sought
Apology
Compensation
Other
Staff behaviour complaint
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivan
Staff behaviour complaint
Ivan
•
Outcome Sought
Apology
Compensation
Other
Misleading advertising and information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Misleading advertising and information
Stephen
•
Outcome Sought
Apology
Compensation
Other
Billing dispute regarding unauthorised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loretta
Billing dispute regarding unauthorised transaction
Loretta
•
Outcome Sought
Apology
Compensation
Other
Product Quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nabila
Product Quality
Nabila
•
Outcome Sought
Apology
Compensation
Other
Delivery issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmine
Delivery issues
Jasmine
•
Outcome Sought
Apology
Compensation
Other
Order Confirmation issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Order Confirmation issue
Paul
•
Outcome Sought
Apology
Compensation
Other
Wrong product supplied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joe
Wrong product supplied
Joe
•
Outcome Sought
Apology
Compensation
Other
Customer Service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carol
Customer Service
Carol
•
Outcome Sought
Apology
Compensation
Other
Account access issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Account access issues
Kevin
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Coles
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Coles
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Coles
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How to contact
Coles
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Coles
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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