I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sherrie
Had a problem with Coles? Send a complaint they can’t ignore.
Ajust helps you write it, send it, and make sure it reaches the right team fast.
80% Success
30X Faster
2X Better Results
Coles Complaints
The best way to resolve complaints with
Coles
Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.
COMPLAINTS SENT THROUGH AJUST
Staff member's rude behavior
Unresolved
Sent
Staff member's rude behavior
Sherrie
•
Feeling undervalued and disrespected
Outcome Sought
Apology
Compensation
Other
Incorrect charge and refund delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janine
Incorrect charge and refund delay
Janine
•
Frustration and stress from unresolved issue
Outcome Sought
Apology
Compensation
Other
Misleading pricing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lilian
Misleading pricing
Lilian
•
Erodes trust in pricing
Outcome Sought
Apology
Compensation
Other
Unpleasant flavour
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Virginia
Unpleasant flavour
Virginia
•
Distress and discarded product
Outcome Sought
Apology
Compensation
Other
Price discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lyn
Price discrepancy
Lyn
•
Disappointment and poor service experience
Outcome Sought
Apology
Compensation
Other
Removal of small trolleys
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Removal of small trolleys
Bronwyn
•
Inconvenience for elderly shoppers
Outcome Sought
Apology
Compensation
Other
Unprofessional treatment by staff
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendon
Unprofessional treatment by staff
Brendon
•
Public humiliation and distress
Outcome Sought
Apology
Compensation
Other
Not activated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Not activated
Brian
•
Unable to use the card
Outcome Sought
Apology
Compensation
Other
Unfresh produce and stock issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loretta
Unfresh produce and stock issues
Loretta
•
Frustration and potential change of provider
Outcome Sought
Apology
Compensation
Other
Broken crackers in package
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Violet
Broken crackers in package
Violet
•
Disappointment with product quality
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Coles
The best way to resolve an issue with Coles
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to Coles
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Coles
We handle everything for you, get started for free.
How to contact
Coles
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to Coles
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
Businesses like
Coles
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
7-Eleven (Australia only)
7-Eleven (Australia only)
7-Eleven (Australia only)
ASOS
ASOS
ASOS
Amart Furniture
Amart Furniture
Amart Furniture
BP
BP
BP