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Coles
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Coles
Complaints

The best way to resolve complaints with
Coles

Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.

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Coles

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Coles

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Coles
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Retail

Out of date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aaron
Out of date

Aaron

July 6, 2024

Received expired product

Outcome Sought

Apology

Compensation

Other

Retail

Rude staff behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Caroline
Rude staff behavior

Caroline

July 4, 2024

Feeling unwelcome and uncomfortable

Outcome Sought

Apology

Compensation

Other

Retail

Poorly trimmed chicken thighs

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Claire
Poorly trimmed chicken thighs

Claire

Wasted time and reduced weight

Outcome Sought

Apology

Compensation

Other

Retail

Abused maltreated not given receipt

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lauren
Abused maltreated not given receipt

Lauren

Emotional distress

Outcome Sought

Apology

Compensation

Other

Non-delivery of groceries

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Evelyn
Non-delivery of groceries

Evelyn

Unable to buy groceries, money deducted

Outcome Sought

Apology

Compensation

Other

Broken crackers in package

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Violet
Broken crackers in package

Violet

Disappointment with product quality

Outcome Sought

Apology

Compensation

Other

Unfresh produce and stock issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Loretta
Unfresh produce and stock issues

Loretta

Frustration and potential change of provider

Outcome Sought

Apology

Compensation

Other

Missing items and late delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susanne
Missing items and late delivery

Susanne

Had to borrow money for food

Outcome Sought

Apology

Compensation

Other

Out of stock

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rod
Out of stock

Rod

Inconvenience for baking

Outcome Sought

Apology

Compensation

Other

Rude employee behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
CATHERINE
Rude employee behavior

CATHERINE

Felt depressed and frustrated

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Coles

To Listen

Live Campaign
Do you manage complaints for
Coles
?
Retail

Out of date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aaron

Aaron

July 6, 2024

Customer received out of date product from coles south city, requesting to stop selling ood products.
Retail

Rude staff behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Caroline

Caroline

July 4, 2024

Customer experienced poor customer service at coles self-serve checkout, felt unwelcome and uncomfortable. considers switching to woolworths for better service.
Retail

Poorly trimmed chicken thighs

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Claire

Claire

Poorly trimmed chicken thighs, seeking refund, new packet, and apology from coles for the inconvenience.
Retail

Abused maltreated not given receipt

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lauren

Lauren

Customer experienced abuse and mistreatment from coles staff, including not receiving a receipt and being called names. store manager and 1800 number were unhelpful.

Non-delivery of groceries

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Evelyn

Evelyn

Customer is upset about missing groceries, seeking $90 refund from coles. dissatisfied with service and lack of communication.

Broken crackers in package

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Violet

Violet

Customer disappointed with broken crackers in package; suggests better packaging and handling to prevent damage.

Unfresh produce and stock issues

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Loretta

Loretta

Customer unhappy with Coles online orders due to poor produce quality, short expiry dates, and frequent stock shortages, considering switching to Woolworths.

Missing items and late delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Susanne

Susanne

Customer frustrated with repeated delivery issues, missing items, poor quality produce, and lack of support from Coles, seeking resolution and apology.

Out of stock

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rod

Rod

Customer complains about Coles discontinuing 'Lighthouse' crusty white bread mix and seeks an explanation.

Rude employee behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
CATHERINE

CATHERINE

Customer complains about rude employee Catherine at Coles, feeling disrespected and frustrated after seeking assistance in the self-serve area.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Rude staff behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Caroline
Rude staff behavior

Caroline

July 4, 2024

lightning bold icon

Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Coles

The best way to resolve an issue with 

Coles

Quick Solutions
Prepared by
Coles
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Coles

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Coles
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Coles
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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