EnergyAustralia Complaints
The best way to resolve complaints with EnergyAustralia
EnergyAustralia is one of the biggest retailers of gas and electricity in Australia. There were over 18,000 complaints made to EnergyAustralia in 2021-22, a slight increase on the year before (according to reports from the regulator). EnergyAustralia also had the longest average call wait time of the big 3 retailers. EnergyAustralia consistently resolves complaints from Ajust.
Get heard by EnergyAustralia
![EnergyAustralia](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Have a complaint? Click below to resolve your issue with EnergyAustralia
Have a complaint? Click below to resolve your issue with EnergyAustralia
COMPLAINTS SENT THROUGH AJUST
Wrong transaction
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Zarif Mahmud
•
July 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
Refund delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Russell
•
May 29, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
No rebate received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Maxwell
•
May 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
Wrong energy plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Daniel
•
May 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
High bills
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Andrea
•
April 29, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
Expensive bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Swostika
•
April 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
Power disconnection
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Graeme
•
April 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
Cost of living rebate
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Mary
•
March 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
Pension concession deduction
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Craig
•
March 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
Refund not received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Adele
•
February 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
EnergyAustralia
To Listen
Wrong transaction
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Zarif Mahmud
•
July 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Refund delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Russell
•
May 29, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
No rebate received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Maxwell
•
May 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Wrong energy plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Daniel
•
May 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
High bills
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Andrea
•
April 29, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Expensive bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Swostika
•
April 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Power disconnection
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Graeme
•
April 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Cost of living rebate
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Mary
•
March 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Pension concession deduction
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Craig
•
March 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Refund not received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Adele
•
February 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
COMPLAINTS RESOLVED THROUGH AJUST
Wrong transaction
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Zarif Mahmud
•
July 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Refund delay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Russell
•
May 29, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Wrong energy plan
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Daniel
•
May 8, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Expensive bill
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Swostika
•
April 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Power disconnection
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Graeme
•
April 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Cost of living rebate
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Mary
•
March 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Refund not received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Adele
•
February 28, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Incorrect billing
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Carolyn
•
January 4, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Terrible customer service
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Maria
•
December 28, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Not receiving statements
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Greg
•
November 23, 2023
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a462d8e969f57c0de2324_avItludJP-6U-qMCwznYroCHZ59Rg7LChMKYGeEqhRU.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
EnergyAustralia
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
EnergyAustralia
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Common issues related to
EnergyAustralia
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)