How do I make a complaint to EnergyAustralia?

Ajust is the easiest way to resolve complaints with EnergyAustralia. Describe the issue and how it affected you and Ajust with create and send your complaint directly to EnergyAustralia. Ajust is fast and free for consumers.

Had a problem with
EnergyAustralia
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

Send my complaint

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30X Faster

2X Better Results

Last updated:

July 23, 2025

Energy and Utilities

EnergyAustralia
Complaints

The best way to resolve complaints with

EnergyAustralia

EnergyAustralia is one of the biggest retailers of gas and electricity in Australia. There were over 18,000 complaints made to EnergyAustralia in 2021-22, a slight increase on the year before (according to reports from the regulator). EnergyAustralia also had the longest average call wait time of the big 3 retailers. EnergyAustralia consistently resolves complaints from Ajust.

Quick Solutions

How to complain to

EnergyAustralia

Tried support already? We’ll take it further.

EnergyAustralia

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

EnergyAustralia

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Paying higher rates than market rates

Closed

5/4/2025

Sent

30/3/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Darin

Paying higher rates than market rates

Darin

•

March 30, 2025

Outcome Sought

Apology

Compensation

Other

Pending disconnection notice

Closed

18/1/2025

Sent

7/1/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Kristen

Pending disconnection notice

Kristen

•

January 7, 2025

Significant stress and uncertainty

Outcome Sought

Apology

Compensation

Other

Energy

Wrong transaction

Closed

17/7/2024

Sent

8/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Zarif Mahmud

Wrong transaction

Zarif Mahmud

•

July 8, 2024

Charged $200 incorrectly

Outcome Sought

Apology

Compensation

Other

Energy

Refund delay

Closed

6/6/2024

Sent

29/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Russell

Refund delay

Russell

•

May 29, 2024

Waiting for refund

Outcome Sought

Apology

Compensation

Other

Energy

No rebate received

Unresolved

Sent

28/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Maxwell

No rebate received

Maxwell

•

May 28, 2024

Financial loss

Outcome Sought

Apology

Compensation

Other

Request for reduced rates

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sean & Joanne

Request for reduced rates

Sean & Joanne

•

Outcome Sought

Apology

Compensation

Other

Consumer wants to switch to a cheaper energy plan.

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jake

Consumer wants to switch to a cheaper energy plan.

Jake

•

Outcome Sought

Apology

Compensation

Other

Overcharged electricity bill

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Rose

Overcharged electricity bill

Rose

•

Stress and confusion from high bill

Outcome Sought

Apology

Compensation

Other

Incorrect reminder notice

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Incorrect reminder notice

•

Unnecessary stress and confusion

Outcome Sought

Apology

Compensation

Other

High electricity bill

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Baboka

High electricity bill

Baboka

•

Significant stress due to bill

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

EnergyAustralia

The best way to resolve an issue with
EnergyAustralia

WE SUGGEST

Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.

Send your complaint

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

How to complain to
EnergyAustralia

Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.

Describe the issue and how it affected you

Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.

Consider how you’d like your energy provider to resolve your complaint

Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.

Gather any materials that support your complaint

Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint

Fast and Easy

Use Ajust to raise a complaint directly with

EnergyAustralia

We handle everything for you, get started for free.

Send your complaint

How to contact

EnergyAustralia

Phone

133 466

Details missing. Help fill in the gaps.

Post

Locked Bag 14060, Melbourne City Mail Centre VIC 8001

Details missing. Help fill in the gaps.

Online

www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback

Details missing. Help fill in the gaps.

In person

N/A

Details missing. Help fill in the gaps.

Available for Ajust members.

Complaint Policy

www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback

Details missing. Help fill in the gaps.

Common issues related to
EnergyAustralia

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

How to make complaints to the energy ombudsman

If you’re having trouble with your electricity, gas or water provider you can make a complaint to the energy ombudsman or electricity ombudsman scheme in your state or territory. Follow these easy steps to raise a complaint with the relevant energy ombudsman if you’re not able to resolve your complaint with your electricity, gas or water provider.

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.