I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
EnergyAustralia is one of the biggest retailers of gas and electricity in Australia. There were over 18,000 complaints made to EnergyAustralia in 2021-22, a slight increase on the year before (according to reports from the regulator). EnergyAustralia also had the longest average call wait time of the big 3 retailers. EnergyAustralia consistently resolves complaints from Ajust.
Have a complaint?
EnergyAustralia
90
%
NA
Industry Avg
89
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
Resolve Now
It only takes 2 minutes!
EnergyAustralia
complaints we’ve resolved
Energy
Not receiving statements
Closed
27/11/2023
Sent
23/11/2023
Not receiving statements
Submitted for
Greg
Closed
November 27, 2023
Energy
Last 2 bills are double the amount from last year. I have consumed less.
Closed
14/11/2023
Sent
22/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Last 2 bills are double the amount from last year. I have consumed less.
Submitted for
Kylie
Closed
November 14, 2023
Energy
Transfer delay
Closed
7/11/2023
Sent
17/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Transfer delay
Submitted for
Sharon
Closed
November 7, 2023
Energy
connected the wrong property
Closed
22/9/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charmaine
connected the wrong property
Submitted for
Charmaine
Closed
September 22, 2023
Energy
Other
Closed
6/9/2023
Sent
6/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karmen
Other
Submitted for
Karmen
Closed
September 6, 2023
Energy
Unfair plan switch
Closed
8/9/2023
Sent
30/8/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexander
Unfair plan switch
Submitted for
Alexander
Closed
September 8, 2023
Energy
Customer Service
Closed
7/8/2023
Sent
31/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Customer Service
Submitted for
Susan
Closed
August 7, 2023
Energy
Fees / Payments
Closed
31/7/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Agnes
Fees / Payments
Submitted for
Agnes
Closed
July 31, 2023
Energy
Fees / Payments
Closed
7/8/2023
Sent
13/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Fees / Payments
Submitted for
Charles
Closed
August 7, 2023
Energy
Fees / Payments
Closed
Sent
13/4/2022
I recently had an unpleasant experience with an energy company, seeking advice, I got in touch with AJUST. helped me achieve the outcome I wanted. A big thank you Tom
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Fees / Payments
Submitted for
Sharon
Closed
Energy
Fees / Payments
Closed
Sent
17/2/2022
Your work is very fast, efficiency and responsible. Thank you again.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xinke
Fees / Payments
Submitted for
Xinke
Closed
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
EnergyAustralia
complaint
Online
www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback
Details missing. Help fill in the gaps.
Complaint Policy
www.energyaustralia.com.au/home/help-and-support/contact-us/complaints-and-feedback
Details missing. Help fill in the gaps.
Hardship Assistance
www.energyaustralia.com.au/home/bills-and-accounts/hardship-policy
Details missing. Help fill in the gaps.
Fast, Fair and Free
Resolve the easy way
Take the effort out of making a complaint. Ajust sends the right details to the right place – so you get the right outcome. It only takes a few minutes.
Quick and Easy
The express lane for every complaint.
Get an outcome
Success for over 90% of complaints.
Free help
It costs nothing for consumers.
Issues related to
EnergyAustralia
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
Businesses like
EnergyAustralia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.