I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Your guide to resolving complaints about mobile retailers and internet providers.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
Start by finding your provider or your issue.
Telco
No data connection
Closed
7/12/2023
Sent
6/12/2023
No data connection
Submitted for
Robert
Closed
December 7, 2023
Telco
Cancellation
Closed
8/12/2023
Sent
4/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Priti
Cancellation
Submitted for
Priti
Closed
December 8, 2023
Telco
Commentators talking over song
Closed
4/12/2023
Sent
3/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Oaul
Commentators talking over song
Submitted for
Oaul
Closed
December 4, 2023
Telco
Cancellation and installation
Closed
9/12/2023
Sent
3/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Irina
Cancellation and installation
Submitted for
Irina
Closed
December 9, 2023
Telco
Cancel
Closed
9/12/2023
Sent
3/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cameron
Cancel
Submitted for
Cameron
Closed
December 9, 2023
Telco
Lost internet connection
Closed
4/12/2023
Sent
1/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marilyn
Lost internet connection
Submitted for
Marilyn
Closed
December 4, 2023
Telco
No connection
Closed
5/12/2023
Sent
1/12/2023
Thankyou for your help much appreciated
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
No connection
Submitted for
Linda
Closed
December 5, 2023
Telco
Need new modem
Closed
5/12/2023
Sent
1/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Need new modem
Submitted for
Bernard
Closed
December 5, 2023
Telco
Dropping out regularly
Closed
6/12/2023
Sent
1/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Malcolm
Dropping out regularly
Submitted for
Malcolm
Closed
December 6, 2023
Telco
Fetch box not returned
Closed
7/12/2023
Sent
1/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jarod
Fetch box not returned
Submitted for
Jarod
Closed
December 7, 2023
Telco
No internet connection
Closed
5/12/2023
Sent
30/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debora
No internet connection
Submitted for
Debora
Closed
December 5, 2023
Telco
Cancellation
Closed
5/12/2023
Sent
28/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Cancellation
Submitted for
Barbara
Closed
December 5, 2023
Telco
No nbn as a TPG subscriber
Closed
9/12/2023
Sent
28/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maureen
No nbn as a TPG subscriber
Submitted for
Maureen
Closed
December 9, 2023
Telco
Canceled service still charged
Closed
28/11/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rafi
Canceled service still charged
Submitted for
Rafi
Closed
November 28, 2023
Telco
Website not working
Closed
28/11/2023
Sent
27/11/2023
Great service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cameron
Website not working
Submitted for
Cameron
Closed
November 28, 2023
Telco
Increase in bill
Closed
1/12/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susanna
Increase in bill
Submitted for
Susanna
Closed
December 1, 2023
Telco
No service
Closed
7/12/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darryl
No service
Submitted for
Darryl
Closed
December 7, 2023
Telco
Deported
Closed
7/12/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jenny
Deported
Submitted for
Jenny
Closed
December 7, 2023
Telco
Recharge not successful
Closed
7/12/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Recharge not successful
Submitted for
Kevin
Closed
December 7, 2023
Telco
Internet not connecting
Closed
30/11/2023
Sent
26/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kien-Hai
Internet not connecting
Submitted for
Kien-Hai
Closed
November 30, 2023
Telco
Porting landline number
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Josef
Porting landline number
Submitted for
Josef
Closed
November 28, 2023
Telco
Outage
Closed
22/11/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Outage
Submitted for
Dianne
Closed
November 22, 2023
Telco
Payment
Closed
22/11/2023
Sent
22/11/2023
They got in touched with me very quickly they could not resolve all of my issues due to decisions made higher up in the chain of management and not in their control
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marilyn
Payment
Submitted for
Marilyn
Closed
November 22, 2023
Telco
Nation wide outage
Closed
23/11/2023
Sent
22/11/2023
Ajust was so easy to file a complaint with. And it meant I didn't have to wait on phone for a response. Someone got in touch fast and then I could resolve issue fast. Great company I will use in future.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Nation wide outage
Submitted for
Jessica
Closed
November 23, 2023
Telco
No land line
Closed
27/11/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzanne
No land line
Submitted for
Suzanne
Closed
November 27, 2023
Telco
Not working
Closed
30/11/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Not working
Submitted for
Robert
Closed
November 30, 2023
Telco
Unsatisfactory installation
Closed
30/11/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liz
Unsatisfactory installation
Submitted for
Liz
Closed
November 30, 2023
Telco
FTTP upgrade
Closed
27/11/2023
Sent
21/11/2023
Posted my NBN complaint and Adjust forwarded it and kept me informed throughout the process 👍
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lawrence
FTTP upgrade
Submitted for
Lawrence
Closed
November 27, 2023
Telco
Issues
Closed
24/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terry
Issues
Submitted for
Terry
Closed
November 24, 2023
Telco
Internet service not working
Closed
21/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Internet service not working
Submitted for
Mark
Closed
November 21, 2023
Telco
Stopped
Closed
29/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cherryl
Stopped
Submitted for
Cherryl
Closed
November 29, 2023
Telco
Planned maintenance causing internet outage
Closed
29/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie and Warren
Planned maintenance causing internet outage
Submitted for
Julie and Warren
Closed
November 29, 2023
Telco
Credit not received
Closed
30/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kimberley
Credit not received
Submitted for
Kimberley
Closed
November 30, 2023
Telco
Drops out, no service
Closed
1/12/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Drops out, no service
Submitted for
Anthony
Closed
December 1, 2023
Telco
Price change without notification
Closed
30/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lizi
Price change without notification
Submitted for
Lizi
Closed
November 30, 2023
Telco
Outage and internet downtime
Closed
8/12/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Outage and internet downtime
Submitted for
Dylan
Closed
December 8, 2023
Telco
No internet connection
Closed
23/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
No internet connection
Submitted for
Denise
Closed
November 23, 2023
Telco
Outage
Closed
21/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhys
Outage
Submitted for
Rhys
Closed
November 21, 2023
Telco
Outage and coverage
Closed
30/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
Outage and coverage
Submitted for
William
Closed
November 30, 2023
Telco
Pricing disparity
Closed
29/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Pricing disparity
Submitted for
Sandra
Closed
November 29, 2023
Telco
Outage
Closed
2/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Outage
Submitted for
Donna
Closed
December 2, 2023
Telco
Dropping out
Closed
7/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Dropping out
Submitted for
Christine
Closed
December 7, 2023
Telco
Billing cycle start date
Closed
24/11/2020
Sent
18/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Billing cycle start date
Submitted for
John
Closed
November 24, 2020
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ysaline
Outage
Submitted for
Ysaline
Closed
November 20, 2023
Telco
Outage
Closed
20/11/2023
Sent
17/11/2023
Smooth UI/UX. Easy to understand and quick to use. Helped with resolution much faster than I would have expected with a lot less effort needed from my end then I would have needed if trying without Ajust. Thank you!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Max
Outage
Submitted for
Max
Closed
November 20, 2023
Telco
Credit removed
Closed
23/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Credit removed
Submitted for
Peter
Closed
November 23, 2023
Telco
National outage
Closed
23/11/2023
Sent
16/11/2023
Great service and followup
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
National outage
Submitted for
Michael
Closed
November 23, 2023
Telco
Service not working
Closed
23/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Grant
Service not working
Submitted for
Grant
Closed
November 23, 2023
Telco
Outage and fees
Closed
24/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yasmin
Outage and fees
Submitted for
Yasmin
Closed
November 24, 2023
Telco
Changing mobile number
Closed
30/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Changing mobile number
Submitted for
James
Closed
November 30, 2023
Telco
Stopped working
Closed
3/12/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janice
Stopped working
Submitted for
Janice
Closed
December 3, 2023
Telco
Problem with calls
Closed
18/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Problem with calls
Submitted for
David
Closed
November 18, 2023
Telco
Lost service
Closed
23/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zahra
Lost service
Submitted for
Zahra
Closed
November 23, 2023
Telco
Low height
Closed
30/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andy
Low height
Submitted for
Andy
Closed
November 30, 2023
Telco
Connection cancelled
Closed
30/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Connection cancelled
Submitted for
John
Closed
November 30, 2023
Telco
No internet connection
Closed
22/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
No internet connection
Submitted for
Patricia
Closed
November 22, 2023
Telco
Infrastructure not working
Closed
22/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Johanne
Infrastructure not working
Submitted for
Johanne
Closed
November 22, 2023
Telco
Slower than advertised
Closed
16/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tim
Slower than advertised
Submitted for
Tim
Closed
November 16, 2023
Telco
Damaged nature strip
Closed
17/11/2023
Sent
14/11/2023
Prompt action
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Damaged nature strip
Submitted for
Mick
Closed
November 17, 2023
Telco
Connection issue
Closed
20/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Connection issue
Submitted for
Donald
Closed
November 20, 2023
Telco
Not working
Closed
17/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Not working
Submitted for
Maria
Closed
November 17, 2023
Telco
Network outage
Closed
23/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mahir
Network outage
Submitted for
Mahir
Closed
November 23, 2023
Telco
Outage, communication, inconvenience
Closed
22/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynn
Outage, communication, inconvenience
Submitted for
Lynn
Closed
November 22, 2023
Telco
I was affected by the Optus outage and would like a discount on my package going forward as I no longer trust the network and would be inconvenienced by changing service provider.
Closed
13/11/2023
Sent
13/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caspian
I was affected by the Optus outage and would like a discount on my package going forward as I no longer trust the network and would be inconvenienced by changing service provider.
Submitted for
Caspian
Closed
November 13, 2023
Telco
Increased cost
Closed
20/11/2023
Sent
13/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Increased cost
Submitted for
John
Closed
November 20, 2023
Telco
Compensation requested: Connectivity loss
Closed
22/11/2023
Sent
12/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kai
Compensation requested: Connectivity loss
Submitted for
Kai
Closed
November 22, 2023
Telco
Payment
Closed
27/11/2023
Sent
12/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannon
Payment
Submitted for
Shannon
Closed
November 27, 2023
Telco
Running out too quickly
Closed
27/11/2023
Sent
12/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
RONALD
Running out too quickly
Submitted for
RONALD
Closed
November 27, 2023
Telco
Out of service
Closed
14/11/2023
Sent
11/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dee
Out of service
Submitted for
Dee
Closed
November 14, 2023
Telco
Missing power cord adapter
Closed
19/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shania-Rae
Missing power cord adapter
Submitted for
Shania-Rae
Closed
November 19, 2023
Telco
Issue with optus
Closed
16/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beth
Issue with optus
Submitted for
Beth
Closed
November 16, 2023
Telco
Disconnection issues
Closed
10/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roger
Disconnection issues
Submitted for
Roger
Closed
November 10, 2023
Telco
Issue with nbn connection
Closed
13/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damian
Issue with nbn connection
Submitted for
Damian
Closed
November 13, 2023
Telco
Nation-wide outage
Closed
22/11/2023
Sent
10/11/2023
When Optus said ‘no’, Ajust said yes. Honestly happy with a quick, easy and effective complaints process. Got a $70 refund for 5 mins admin.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harkiran
Nation-wide outage
Submitted for
Harkiran
Closed
November 22, 2023
Telco
Outage
Closed
23/11/2023
Sent
10/11/2023
Ajust made complaining to Optus really easy! My complaint was addressed in a 2-minute call with Optus, and I got the exact compensation I asked for. Highly recommend using Ajust to save yourself the headache.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dian
Outage
Submitted for
Dian
Closed
November 23, 2023
Telco
Outage
Closed
22/11/2023
Sent
10/11/2023
Easy to use and got me a favourable complaint resolution
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Outage
Submitted for
Philip
Closed
November 22, 2023
Telco
Outage
Closed
20/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Outage
Submitted for
James
Closed
November 20, 2023
Telco
Changing bill amount
Closed
22/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Changing bill amount
Submitted for
David
Closed
November 22, 2023
Telco
Data leak, downtime, inadequate apology
Closed
24/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Data leak, downtime, inadequate apology
Submitted for
Lauren
Closed
November 24, 2023
Telco
Missed flight
Closed
22/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eve
Missed flight
Submitted for
Eve
Closed
November 22, 2023
Telco
Outage
Closed
27/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Outage
Submitted for
Alex
Closed
November 27, 2023
Telco
Outage communication lacking
Closed
23/11/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Outage communication lacking
Submitted for
Jason
Closed
November 23, 2023
Telco
Blackout
Closed
4/12/2023
Sent
10/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zara
Blackout
Submitted for
Zara
Closed
December 4, 2023
Telco
No connection for 3 weeks
Closed
18/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
No connection for 3 weeks
Submitted for
Mary
Closed
November 18, 2023
Telco
Unpaid bill default
Closed
14/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sudha
Unpaid bill default
Submitted for
Sudha
Closed
November 14, 2023
Telco
Meeting cancellations
Closed
12/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Meeting cancellations
Submitted for
Keith
Closed
November 12, 2023
Telco
Outage
Closed
22/11/2023
Sent
9/11/2023
After the Optus outage, I thought it would be fair to receive a $40 reduction in our next bill which was presented via the Ajust platform. Optus had offered a 250gb data package as compensation but we already have enough data on our plan. I was pleasantly surprised that after the Ajust complaint, I was offered a full month free from Optus. That equates to $165. Great outcome. Thanks to Optus and to Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
Outage
Submitted for
Martin
Closed
November 22, 2023
Telco
Phone outage
Closed
11/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tammy
Phone outage
Submitted for
Tammy
Closed
November 11, 2023
Telco
Charged for returned phone
Closed
16/11/2023
Sent
9/11/2023
Assistance to resolve an issue with Optus was greatly appreciated. Thank you.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Charged for returned phone
Submitted for
Lesley
Closed
November 16, 2023
Telco
National outage
Closed
23/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
National outage
Submitted for
John
Closed
November 23, 2023
Telco
Busy support line
Closed
20/11/2023
Sent
9/11/2023
I complained about TPG because I was unable to get through on their phone lines. After putting in a complaint through adjust, TPG contacted me within days.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alison
Busy support line
Submitted for
Alison
Closed
November 20, 2023
Telco
Phone service interruption
Closed
24/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Phone service interruption
Submitted for
Simon
Closed
November 24, 2023
Telco
Optus outages
Closed
3/12/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brinley
Optus outages
Submitted for
Brinley
Closed
December 3, 2023
Telco
Slow speeds and unstable / unreliable connection
Closed
1/12/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Slow speeds and unstable / unreliable connection
Submitted for
Matthew
Closed
December 1, 2023
Telco
No internet for 2 weeks
Closed
15/11/2023
Sent
8/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
No internet for 2 weeks
Submitted for
Joseph
Closed
November 15, 2023
Telco
No wifi for 2 weeks
Closed
9/11/2023
Sent
8/11/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amber
No wifi for 2 weeks
Submitted for
Amber
Closed
November 9, 2023
Telco
Technician went to wrong address
Closed
17/11/2023
Sent
8/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Technician went to wrong address
Submitted for
Adam
Closed
November 17, 2023
Telco
Massive outage, loss of clients gong elsewhere lost of revenue for the day
Closed
29/11/2023
Sent
8/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Massive outage, loss of clients gong elsewhere lost of revenue for the day
Submitted for
Michael
Closed
November 29, 2023
Telco
Email access
Closed
23/11/2023
Sent
7/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Email access
Submitted for
Rachel
Closed
November 23, 2023
Telco
Scheduled maintenance causing internet downtime
Closed
22/11/2023
Sent
7/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brittany
Scheduled maintenance causing internet downtime
Submitted for
Brittany
Closed
November 22, 2023
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Businesses
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Aussie Broadband
Aussie Broadband
Belong
Belong
Boost Mobile
Boost Mobile
Catch Connect
Catch Connect
Coles Mobile
Coles Mobile
Dodo
Dodo
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Everyday Mobile
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Issues
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.
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