Telco complaints

Your guide to resolving complaints about mobile retailers and internet providers.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

Start by finding your provider or your issue.

Telco complaints we've resolved recently

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Telco

No credit after recharge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Telco

Connection not working

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Koni-lee
Telco

Crackling noise

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Charles
Telco

Review account for affordable plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lisa
Telco

Invoice for april payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Pathma
Telco

Multiple issues with account and app services

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Debra
Telco

Cost of plan

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Maksim
Telco

Harassment for alleged amount

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Neil
Telco

Missed appointments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Geoffrey
Telco

Pricing concerns

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Elizabeth
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Aldi Mobile
Aldi Mobile
Aussie Broadband
Aussie Broadband
Belong
Belong
Boost Mobile
Boost Mobile
Catch Connect
Catch Connect
Circles.Life (SG)
Circles.Life (SG)
Coles Mobile
Coles Mobile
Dodo
Dodo
Sorry, no results here

Telco

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Telco complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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