We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

No data connection


Cancellation


Commentators talking over song


Cancellation and installation


Cancel


Lost internet connection


No connection


Need new modem


Dropping out regularly


Fetch box not returned


No internet connection


Cancellation


No nbn as a TPG subscriber


Canceled service still charged


Website not working


Increase in bill


No service


Deported


Recharge not successful


Internet not connecting


Porting landline number


Outage


Payment


Nation wide outage


No land line


Not working


Unsatisfactory installation


FTTP upgrade


Issues


Internet service not working


Stopped


Planned maintenance causing internet outage


Credit not received


Drops out, no service


Price change without notification


Outage and internet downtime


No internet connection


Outage


Outage and coverage


Pricing disparity


Outage


Dropping out


Billing cycle start date


Outage


Outage


Credit removed


National outage


Service not working


Outage and fees


Changing mobile number


Stopped working


Problem with calls


Lost service


Low height


Connection cancelled


No internet connection


Infrastructure not working


Slower than advertised


Damaged nature strip


Connection issue


Not working


Network outage


Outage, communication, inconvenience


I was affected by the Optus outage and would like a discount on my package going forward as I no longer trust the network and would be inconvenienced by changing service provider.


Increased cost


Compensation requested: Connectivity loss


Payment


Running out too quickly


Out of service


Missing power cord adapter


Issue with optus


Disconnection issues


Issue with nbn connection


Nation-wide outage


Outage


Outage


Outage


Changing bill amount


Data leak, downtime, inadequate apology


Missed flight


Outage


Outage communication lacking


Blackout


No connection for 3 weeks


Unpaid bill default


Meeting cancellations


Outage


Phone outage


Charged for returned phone


National outage


Busy support line


Phone service interruption


Optus outages


Slow speeds and unstable / unreliable connection


No internet for 2 weeks


No wifi for 2 weeks


Technician went to wrong address


Massive outage, loss of clients gong elsewhere lost of revenue for the day


Email access


Scheduled maintenance causing internet downtime


Businesses
Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.







Telco
Issues
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.
Do you have a complaint?
We take the effort out of making a complaint. It's fast, fair and free for consumers.
It only takes 2 minutes!
