No data connection
Commentators talking over song
Cancellation and installation
Lost internet connection
Need new modem
Dropping out regularly
Fetch box not returned
No internet connection
No nbn as a TPG subscriber
Canceled service still charged
Website not working
Increase in bill
Recharge not successful
Internet not connecting
Porting landline number
Nation wide outage
No land line
Internet service not working
Planned maintenance causing internet outage
Credit not received
Drops out, no service
Price change without notification
Outage and internet downtime
No internet connection
Outage and coverage
Billing cycle start date
Service not working
Outage and fees
Changing mobile number
Problem with calls
No internet connection
Infrastructure not working
Slower than advertised
Damaged nature strip
Outage, communication, inconvenience
I was affected by the Optus outage and would like a discount on my package going forward as I no longer trust the network and would be inconvenienced by changing service provider.
Compensation requested: Connectivity loss
Running out too quickly
Out of service
Missing power cord adapter
Issue with optus
Issue with nbn connection
Changing bill amount
Data leak, downtime, inadequate apology
Outage communication lacking
No connection for 3 weeks
Unpaid bill default
Charged for returned phone
Busy support line
Phone service interruption
Slow speeds and unstable / unreliable connection
No internet for 2 weeks
No wifi for 2 weeks
Technician went to wrong address
Massive outage, loss of clients gong elsewhere lost of revenue for the day
Scheduled maintenance causing internet downtime
Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
What to do if you're experiencing mobile phone outages
Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.
Dealing with NBN connection delays
If you are having difficulty with NBN connection issues, whether it’s connecting up a new building, or re-connecting to the NBN after property damage, there are steps you can take to fix the problem. In many cases, you may be able to make a complaint to your telco provider, and Ajust is here to help with those issues.
How to lodge a telecommunication ombudsman complaint (TIO)
Are you dealing with Telstra Complaints, Optus Complaints, or any other telco issues? You’re not alone! The big telcos like Telstra, Optus and Vodafone have tens of thousands of customers across Australia, so it’s not surprising that sometimes things go wrong. If you have a telco complaint you can’t resolve, you can make a telecommunications ombudsman complaint with the TIO by following these simple steps.
How to deal with slow internet speed
Most internet plans that are sold in Australia will have a speed advertised on it. If you’re experiencing slow internet speeds, you may be able to make a complaint to try to have the issue fixed, and even get a refund on your bill.
How to deal with NBN issues
If you have an issue with your NBN service, you can make a complaint to get the issue resolved. For common NBN issues, the best approach is to complain to your internet service provider, rather than directly to the NBN Co.
How to make telco complaints step-by-step
If something goes wrong with your mobile or internet service, you can make a complaint to resolve the issue. Here are some tips to get the best outcome from your telecommunications provider for complaints about slow internet speeds, service dropouts, poor coverage, NBN issues, bad customer service and more.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.