Verified
felix
partners with Ajust

felix
Complaints

The best way to resolve complaints with
felix

Felix Mobile offers a range of prepaid and postpaid mobile plans. The company has a 99% customer satisfaction rating and handles complaints quickly and efficiently.

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felix

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Have a complaint? Click below to resolve your issue with
felix

Have a complaint? Click below to resolve your issue with
felix

Ajust is putting pressuring on
felix
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Telco

Service disconnection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marianne
Service disconnection

Marianne

March 13, 2024

Unable to reapply

Outcome Sought

Apology

Compensation

Other

Telco

Country not covered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Iman
Country not covered

Iman

Inconvenience

Outcome Sought

Apology

Compensation

Other

Telco

No internet access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ian
No internet access

Ian

Unable to use data or make calls at home

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

felix

To Listen

Live Campaign
Do you manage complaints for
felix
?
Telco

Service disconnection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marianne

Marianne

March 13, 2024

Customer unable to reapply for internet service from felix phones due to visa card fraud issue
Felix stopped my internet because bank stopped Visa card over a fraud now I can’t reapply because of no card
Telco

Country not covered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Iman

Iman

Customer seeking refund for international call and roaming not covering their country of stay, feels it is unfair and expects a respectful refund.
I have purchased international call and roaming and realized my country of stay is not covered. I think it is not fair to be able to pay and then realise that it doesn’t cover some dragons.<br />I expect respectfully refund of my purchase
Telco

No internet access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ian

Ian

Customer seeking refund from felix due to lack of internet access for 8 months, unable to make calls or send messages at home.
I haven't been able to access internet for about 8mnths I've used absolutely no data and having to go through another company for internet access.<br />Phone calls and messages can't send or receive when at home everything has to done via wats app off a different network.<br />I believe I should be granted some kind of refund.<br />I've been with Felix for a few years and it was great but now nothing

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Telco

Service disconnection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marianne
Service disconnection

Marianne

March 13, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

felix

The best way to resolve an issue with 

felix

Quick Solutions
Prepared by
felix
WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

felix

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
felix
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
felix
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
felix
Phone
1300 801 956
Details missing. Help fill in the gaps.
Post
PO Box 1113, North Sydney 2060, NSW
Details missing. Help fill in the gaps.
Online
help.felixmobile.com.au/support/tickets/new
Details missing. Help fill in the gaps.
In person
N/A
Details missing. Help fill in the gaps.
Complaint Policy
felixmobile.com.au/terms-policies/complaints-policy
Details missing. Help fill in the gaps.

Common issues related to

felix

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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