Southern Phone complaints

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Southern Phone has a focus on delivering phone services in regional Australia. The TIO Quater 2 Complaints Report for 2022-2023 noted Southern Phone as one of the top 10 providers by complaint numbers, with 183 complaints.

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Southern Phone
92
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.

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Southern Phone

complaints we’ve resolved

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Telco

No service

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Darryl
Telco

Problem with calls

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David
Telco

No connection for 3 weeks

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My complaint was closed by Ajust.
Mary
Telco

Phone number not registered to account

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Shayne
Telco

No wi fi service for over a week

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My complaint was closed by Ajust.
Cyril
Telco

Other

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Russell
Telco

No Service / Outage

We were without a working phone coverage in an area with no mobile coverage. We chose Southern because we live regionally and wanted a provider we could trust. It has been three weeks and our email remain unanswered and the website help is a bit of a joke. Even the chat that states it is open every day, doesn’t actually answer! It’s very disappointing as we are elderly and need to be able to contact our family in an emergency.
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David
Telco

Fees / Payments

If I was refunded and the account was closed as I requested why would they still be invoicing me for the closed account? I wasn’t even aware of that part, they told me when I called in May 2023!!!!! I just want the money they owe me.
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My complaint was closed by Ajust.
Sandie
Telco

No Service / Outage

Please do you think that you can get someone in the service department of Southern Phones to help me please
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My complaint was closed by Ajust.
John
Telco

Fees / Payments

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My complaint was closed by Ajust.
Steven
Telco

Customer Service

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My complaint was closed by Ajust.
Mark
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How to make your

Southern Phone

complaint

Your options for contacting

Southern Phone

to resolve a complaint.

Phone
13 14 64
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Post
Southern Phone, 6 Page Street, Moruya, NSW 2537
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In person
N/A
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Online
https://www.southernphone.com.au/make-a-complaint
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Complaint Policy
https://www.southernphone.com.au/financial-hardship-policy
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Hardship Assistance
https://www.southernphone.com.au/financial-hardship-policy
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Issues related to

Southern Phone

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