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My complaint was closed by Ajust.
—
Darryl
Southern Phone has a focus on delivering phone services in regional Australia. The TIO Quater 2 Complaints Report for 2022-2023 noted Southern Phone as one of the top 10 providers by complaint numbers, with 183 complaints.
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Southern Phone
92
%
NA
Industry Avg
85
%
NA
Resolution success rate for this business, compared to industry average. Based on available complaint data.
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Southern Phone
complaints we’ve resolved
Telco
No service
Closed
7/12/2023
Sent
27/11/2023
No service
Submitted for
Darryl
Closed
December 7, 2023
Telco
Problem with calls
Closed
18/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Problem with calls
Submitted for
David
Closed
November 18, 2023
Telco
No connection for 3 weeks
Closed
18/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
No connection for 3 weeks
Submitted for
Mary
Closed
November 18, 2023
Telco
Phone number not registered to account
Closed
26/10/2023
Sent
23/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shayne
Phone number not registered to account
Submitted for
Shayne
Closed
October 26, 2023
Telco
No wi fi service for over a week
Closed
1/10/2023
Sent
17/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cyril
No wi fi service for over a week
Submitted for
Cyril
Closed
October 1, 2023
Telco
Other
Closed
23/11/2023
Sent
11/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Other
Submitted for
Russell
Closed
November 23, 2023
Telco
No Service / Outage
Closed
14/7/2023
Sent
24/6/2023
We were without a working phone coverage in an area with no mobile coverage. We chose Southern because we live regionally and wanted a provider we could trust. It has been three weeks and our email remain unanswered and the website help is a bit of a joke. Even the chat that states it is open every day, doesn’t actually answer! It’s very disappointing as we are elderly and need to be able to contact our family in an emergency.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
No Service / Outage
Submitted for
David
Closed
July 14, 2023
Telco
Fees / Payments
Closed
3/7/2023
Sent
4/6/2023
If I was refunded and the account was closed as I requested why would they still be invoicing me for the closed account? I wasn’t even aware of that part, they told me when I called in May 2023!!!!! I just want the money they owe me.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandie
Fees / Payments
Submitted for
Sandie
Closed
July 3, 2023
Telco
No Service / Outage
Closed
7/4/2023
Sent
5/3/2023
Please do you think that you can get someone in the service department of Southern Phones to help me please
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
No Service / Outage
Submitted for
John
Closed
April 7, 2023
Telco
Fees / Payments
Closed
9/3/2023
Sent
8/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steven
Fees / Payments
Submitted for
Steven
Closed
March 9, 2023
Telco
Customer Service
Closed
20/11/2022
Sent
14/11/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Customer Service
Submitted for
Mark
Closed
November 20, 2022
Ajust is not affiliated with or endorsed by this business. Ajust is an independent platform that helps consumers and businesses resolve complaints.
How to make your
Southern Phone
complaint
Complaint Policy
https://www.southernphone.com.au/financial-hardship-policy
Details missing. Help fill in the gaps.
Hardship Assistance
https://www.southernphone.com.au/financial-hardship-policy
Details missing. Help fill in the gaps.
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