Southern Phone Complaints
The best way to resolve complaints with Southern Phone
Southern Phone has a focus on delivering phone services in regional Australia. The TIO Quater 2 Complaints Report for 2022-2023 noted Southern Phone as one of the top 10 providers by complaint numbers, with 183 complaints.
Get heard by Southern Phone
![Southern Phone](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Have a complaint? Click below to resolve your issue with Southern Phone
Have a complaint? Click below to resolve your issue with Southern Phone
COMPLAINTS SENT THROUGH AJUST
Technical difficulties
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Merrill
•
July 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Margaret
•
June 26, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Billing for cancelled account
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Shannon
•
May 18, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Keith
•
April 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Lost internet connection
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Anne
•
April 6, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Service interruptions
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Kieran
•
March 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Frequent outages
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Peter
•
March 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
No network connection, no sim card
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
ROBERT
•
March 14, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Landline not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Frank Joseph
•
March 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Can't be heard
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Kevin
•
February 27, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Southern Phone
To Listen
Technical difficulties
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Merrill
•
July 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Margaret
•
June 26, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Billing for cancelled account
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Shannon
•
May 18, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Keith
•
April 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Lost internet connection
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Anne
•
April 6, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Service interruptions
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Kieran
•
March 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Frequent outages
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Peter
•
March 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
No network connection, no sim card
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
ROBERT
•
March 14, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Landline not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Frank Joseph
•
March 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Can't be heard
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Kevin
•
February 27, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
COMPLAINTS RESOLVED THROUGH AJUST
Billing for cancelled account
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Shannon
•
May 18, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Keith
•
April 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Lost internet connection
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Anne
•
April 6, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Can't be heard
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Kevin
•
February 27, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Phone not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Jeffrey
•
February 22, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Overcharged
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Kerry Robert
•
February 20, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Not working
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Jon
•
February 13, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Not accepting payment
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Jean
•
January 31, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Billing
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Elaine
•
January 25, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Coverage
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Nadia
•
January 24, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642a486e794eb8f84e2f8248_6uwEfov-L0Bbc_jgcnlxGf_JDoOoUKCcFrS5f2Wtf0w.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Southern Phone
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Southern Phone
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Common issues related to
Southern Phone
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)